Green Porch Medical Partnership
Green Porch Medical Centre, Green Porch Close, Sittingbourne, ME10 2HAContact details and opening times
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Reviews
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Review titled Absolute rubbish service
Rated 1 star out of 5
by jan whitlock - Posted on 15 December 2022
Today i had to cancel an appointment as ironically i was not well enough to attend the practice. I have been a customer of this establishment since it moved to green porch and have never seen a doctor. I tried to get another appointment only to be told i could see a clinical practicenor on the 28th december.This is not good enough they take the money and give no service
Visited November 2022
Review titled Green Porch Medical Partnership
Replied on 15 August 2023
Dear Mr Whitlock, I appreciate that your review was left some time ago but as Green Porch Medical Centres new Practice Manager I want to review/respond to all patient concerns however historic. I’m very sorry and disappointed to hear that you have had continued issues accessing our services at Green Porch Medical Centre and that you’ve been unable to see a doctor. It’s a challenging time for the NHS at the moment, especially in Primary Care where demand is at an all-time high. I understand how frustrating it can be when you need to access your Primary Care Provider only to be told that there are not appointments available. This is not a problem unique to Green Porch Medical Centre and is a challenge that Please rest assured that we are currently exploring all options to improve access to our services across the board. We are in the process of reviewing our clinical rota’s and appointment structure in an attempt to provide more choice and availability for patients. We are hoping to implement a new telecoms service which will allow us to review our data an implement changes in line with demand. We are also looking at staffing levels and are hoping, over time, to increase the size of our team to provide better access and a better service to our patients. These changes will take time and we are not necessarily able to implement these changes all at once, however, please know that the team here at Green Porch are hearing and listening to patient concerns and are actively working to address and rectify those concerns where possible. Patients in Kent and Medway are now able to use an app to view waiting time at local urgent treatment centres (UTC) and minor injuries units (MIU). If we are unable to provide you with a suitable appointment the ‘Waitless’ app can help you make an informed choice on which UTC or MIC to visit should you feel your problem needs clinical support that day. It displays the number of people waiting and the longest waiting times, along with travel information, so patients can decide to visit a site that is not so busy. While I appreciate this is not a solution to the problem of access at GP practices throughout Kent and Medway, the UTC’s and MIU’s are in place to provide patients with care should they find that their GP surgery has no suitable appointments. Perhaps this might be a somewhat helpful solution in future while we address the issues surrounding access here at Green Porch Medical Centre. If you wish to discuss the matter further or have any additional points to raise please feel free to contact me directly at callum.mcque@nhs.net Your sincerely, Callum McQue Practice Manager Green Porch Medical Centre