Greenbank Surgery
274 Manchester Road, Warrington, Cheshire, WA1 3RBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Let down
Rated 3 stars out of 5
by Steve wright - Posted on 04 November 2024
Been having a few health issues lately been for multiple tests had ecg done got a message from doctors saying slight problem with results arrange callback which I did for today waited all morning and early afternoon no call phoned doctors oh your not booked in for a call today I'm sick and tired off not being able to see a GP it's all phone calls nowadays even though they said its not major at 62 yrs old you panic a bit I'm sorry greenbank it's not good enough I was told today it's surely not that impossible to get a doctor to give me a quick call instead of now having to wait another 3 days.
Visited November 2024
Review titled Greenbank Surgery
Replied on 05 November 2024
Dear Patient, thank you for your review. I am sorry you feel you have not received appropriate service from Greenbank Surgery. May I ask you to contact the surgery on 01925 631132 and a member of the management team will respond and investigate your issues. Kind regards, Practice Manager.
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Review titled Disappointment, embarrassment
Rated 1 star out of 5
by Maciek - Posted on 05 September 2024
Disappointment, embarrassment. I will describe my wife's situation. In Poland, she was diagnosed with malignant melanoma, which was excised for tests, and stitches were placed. We returned to the UK, and we had to wait 2-3 weeks to have the stitches removed. It's a nightmare trying to find anything in Warrington; the only option was the hospital, and even then, it felt half-hearted, but we managed to have it done. After a few days, my wife received the results of her histopathological examination, confirming malignant melanoma. I immediately took the documents to our GP. I've been waiting for 10 days for a referral to an oncologist. They have it in their system, but they are not doing anything about it. I don't know who works there, but they seem to be lazy and incompetent. We go there daily and ask, but they don't care. It feels like they would rather let someone die. I do not recommend this clinic; stay away from it.
Visited September 2024
Review titled Greenbank Surgery
Replied on 05 November 2024
Dear Patient, thank you for your feedback. I am sorry you feel you have not received adequate service from Greenbank Surgery, but may I ask you to contact the surgery direct on 01925 631132 and a member of the management team will respond and investigate your concerns. Kind Regards, Practice Manager.
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Review titled Lazy practice.
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
Having asked for my medical history, I was given an awful summary which missed three of my disabilities, as if I was never diagnosed with them. Having explained their error, I waited over 2 weeks for them to make the exact same issue. It's impossible to get a drs appointment also, if you're disabled, have serious medical conditions, or want your gp to actually know what conditions you have, don't go here.
Visited December 2023
Review titled Greenbank Surgery
Replied on 29 January 2024
Dear Patient, thank you for your feedback. I am sorry you feel you have experienced poor service from us. Our staff work very hard for all patients. May I ask you to contact us at Greenbank Surgery? We will address any issues. Mrs G Green Practice Manager Greenbank Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
All the staff and doctors are kind and professional, which can be rare in the NHS. I recently had a few issues and they have been dealt with in a very kind and professional way. I've had horrific experiences with another practice in Warrington and other parts of the country. So I'm so grateful I'm with Greenbank surgery. Thank you.
Visited October 2023
Review titled Greenbank Surgery
Replied on 29 January 2024
Thank you for your kind message. Our dedicated staff work very hard to provide a first class service. Your message has been shared with everyone and is much appreciated. Mrs G Green, Practice Manager.