Greenford Road Med.Ctr.
591 Greenford Road, Greenford, Middlesex, UB6 8QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2024
I don't know which is the receptionist but except for one receptionist most of them are rude. They always ask why I need an appointment to see a doctor. I mean why would I call if I am fine. On top of that one of them literally compared her problem with mine and refuse to give an in person visit as if she is a doctor to make that decision if how severe my problem is or not. Also there is one doctor who doesn't talk nicely when I am explaining my issue even though when I am being patient and respectful, instead would disagree on what I feel and put in notes that looks fine which can potentially cause a misdiagnosis.
Visited November 2024
Greenford Road Med.Ctr. has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
As I finished from work( tired with my knees pains)and it was late then I managed to get to the Gp although it was about to close but as soon, she see me with my short explanation she helped me a lot to sort it out my problem. I was happy with her help.
Visited September 2024
Greenford Road Med.Ctr. has not yet replied.
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Review titled Rude staff
Rated 1 star out of 5
by Lisa - Posted on 24 April 2023
Every time I call reception to book an appointment there is never a nice friendly or just normal vibe. The receptionist are rude. I was recently asked what was wrong with me and I said I wasn't willing to discuss my issue and would prefer to speak to the GP instead about what was wrong with me which I have every right to say. She responded by asking again and again I also gave the same response and she hang up on me. On a separate occasion I had one of the nurses call me back as I has requested a call to discuss my test results. I asked what the cause of my problem was and she responded with " well what did you come to see the GP about" in a rude tone and which also doesn't address my concerns and at that point I hang up as we were not getting anywhere. These people deal with some of the vulnerable people in our society and in my opinion they are no fit enough to do so as they lack the respect and patience required and basic human manners. I have to say the GPs are amazing but their receptionists and some of their nurses are horrible horrible people.
Visited March 2023
Review titled Greenford Road Med.Ctr.
Replied on 04 May 2023
Dear patient, Thank you and we appreciate your feedback. Very sorry to hear that you had a negative experience at the Practice. I would love the opportunity to discuss further, please don't hesitate to contact me at the surgery. Kind regards, Yuleen Phillips Practice Business Manager Greenford Road Medical Centre
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Review titled Great and hard working staff
Rated 5 stars out of 5
by S courdy - Posted on 23 March 2023
So nice and very polite and helpful, receptionists are amazing also doctors are so good , they treat the problem not just theory and they go really deep in investigation , they care , absolutely great and always same day appointments, A huge thanks to the NHS and you should be proud about your staff especially greenford medical staff. Well done guys and keep the great up . Bless you all. Regards saf
Visited March 2023
Review titled Greenford Road Med.Ctr.
Replied on 04 May 2023
Dear patient, thank you for your positive feedback. We strive to offer patients the best service and happy we were able to achieve this with you. Kind regards, Yuleen Phillips Practice Business Manager Greenford Road Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2023
The person I saw was friendly, thoughtful, efficient and patient, when she had to complete a questionnaire about me and take my blood pressure and a sample for blood tests.
Visited January 2023
Review titled Greenford Road Med.Ctr.
Replied on 04 May 2023
Dear patient, Thank you for your positive feedback. We are happy you had a good experience with the clinician. Kind regards, Yuleen Phillips Practice Business Manager Greenford Road Medical Centre
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Review titled Bad comments
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Rang surgery after telephone appointment was 1/2hrs later,got bark at by rude receptionist,and repeat prescription at pharmacy,got barked at where to pick up as never done this before.Even expected to go to hospital for routine blood test.Seven plus Drs and two nurses yet hospital for bloods,this surgery is the worse one around for getting appointments,getting bloods and rudeness of reception staff,been here 20plusyears,never ring unless really need to.Worse it’s ever been
Visited January 2023
Review titled Greenford Road Med.Ctr.
Replied on 04 May 2023
Dear patient, thank you and we appreciate your feedback. We have made a few changes, including offering 3 phlebotomy clinics per week. If you would like to discuss further, please don't hesitate to contact me at the surgery. Kind regards, Yuleen Phillips Practice Business Manager Greenford Road Medical Centre
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Review titled Great GP Surgery
Rated 5 stars out of 5
by Jules - Posted on 03 February 2023
I have experienced both being the care giver, and receiving care. It starts with your reception staff, who are 'Outstanding!'. They do their best to assist, whatever is thrown at them, with a good attitude. I am always made to feel welcome. Keep up the good work Greenford Road Medical Centre reception staff - Your amazing!
Visited January 2023
Review titled Greenford Road Med.Ctr.
Replied on 04 May 2023
Dear patient, Thank you for your positive feedback. We are happy you had a good experience with the team. We appreciate your kind words Kind regards, Yuleen Phillips Practice Business Manager Greenford Road Medical Centre