Greengate Medical Centre
1 Greengate Lane, Birstall, Leicester, Leicestershire, LE4 3JFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Greengate Medical Centre.
Reviews
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Nicola - Posted on 13 September 2024
I am so impressed with the standard of care provided by The Greengate Medical Centre. Always very professional & thorough. My partner attended the practice in January 2024 with a pain in his side. The doctor sent him for blood tests initially & then a variety of different scans & a biopsy. In April he was diagnosed with prostate cancer, which came as a huge shock , having been fit & healthy all his life. If it wasn’t for the excellent , life changing, care provided by The Greengate Medical Cente, it could have been a very different outcome.
Visited January 2024
Review titled Greengate Medical Centre
Replied on 17 September 2024
Dear Nicola Thank you so much for sharing your experience with us. This is such a positive review of our surgery to receive whilst you and your partner experienced a very difficult situation and it is wonderful for me to be able to feedback to staff that the care received has been so significant in your lives. We strive to provide the best possible care and service to all patients at all times and I will ensure your comments are passed on to all staff. Kind regards Ms Sara Mitchell Assistant Practice Manager
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Review titled Very caring practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
Thank you to all the hard working,caring and dedicated staff at Greengate Medical Centre, they really do go above and beyond for the patients especially whilst working in such demanding & stretched circumstances around the NHS at the moment.
Visited January 2024
Review titled Greengate Medical Centre
Replied on 25 January 2024
Dear patient We value your feedback and we are grateful to hear of your positive experience at our surgery. Sara Mitchell Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
My husband moved here and I followed A much better calibre of doctor and a wonderful practice They have the same issue as most practices in that planned appointments have a long wait time but you are listened to at these appointments and not fobbed off with Google searches of your symptoms like I encountered at Thurmaston Health Centre on Melton Road
Visited January 2024
Review titled Greengate Medical Centre
Replied on 24 January 2024
Dear patient We value your feedback and we are grateful to hear of your positive experience at our surgery. Sara Mitchell Assistant Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
Seen on the day with care and compassion, Gp very thorough, kind and caring!! Gp practice staff very efficient, kind and caring also.
Visited December 2023
Review titled Greengate Medical Centre
Replied on 24 January 2024
Dear patient We value your feedback and we are grateful to hear of your positive experience at our surgery. Sara Mitchell Assistant Practice Manager
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Review titled Caring and friendly practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
As a family we had a tough year, the staff and doctors were very caring and helped us a lot. Even just to be asked how you were doing was much appreciated as they are also so busy but they took the time to ask. Thank you to all the brilliant staff.
Visited August 2023
Review titled Greengate Medical Centre
Replied on 25 January 2024
Dear patient We value your feedback and we are grateful to hear of your positive experience at our surgery. Sara Mitchell Assistant Practice Manager
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Review titled Staff seem unwilling to try and help
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
I have rang this GP practice as I had a yellow vaccine here back in 2006 but the digital record has not been completed/missing information when my current GP practice checked - all it states is I had the vaccine but no details (batch, manufacturer etc.). I rang to ask if they could check and give these additional details - as these are needed for recertification - and was told quite bluntly 'if it's not on your digital record we do not have this information' (they weren't even willing to try and look/ask/help). Having checked - they are no longer a yellow fever vaccination center - they should still have these details (as it was less than 20 years ago). Also I assume recording a vaccine batch and manufacturer information is essential for reporting adverse events etc?! However, a simple check/ask to find out would have been nice with a more friendly/willing to help response - as I'm aware this was 17 years ago, and it certainly seems something if I was a receptionist I'd want to check before giving an instant no. As a result my current GP practice has also tried to get these details, when Greengate as a previous yellow fever vaccine clinic should have these details anyway. It is disappointing as the difference between my interaction with this GP practice's staff is the complete polar opposite to how my current GP practice are - trying themselves to contact and get this information. I only rang simply asking if they could help and see if they have this information - which I thought was a fairly simple ask. Instead I felt like the receptionists were frustrated and did not seem remotely interested in helping, and were more keen to dismiss this request - even if it meant they had to go out of there way just to find out if they had this information.
Visited August 2023
Review titled Greengate Medical Centre
Replied on 25 January 2024
Dear Patient I understand that you have expressed dissatisfaction with the way our receptionists communicate and offer information. We would like to assure you that our team is trained to provide clear and concise information to our patients. However, we acknowledge that communication styles can be subjective and may be interpreted differently by individuals. It is important to note that our teams’ intention is never to appear frustrated or disinterested. Your comments have been relayed and shared for training and improvement purposes. We value our teams’ professionalism and dedication to providing the best possible care to our patients. We apologise if any miscommunication or misunderstanding has occurred and we appreciate your feedback. If you wish to discuss this matter further, please do not hesitate to contact me. Sara Mitchell Assistant Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2024
I have always received excellent care / treatment and would highly recommend the surgery. All the staff are polite friendly and helpful
Visited July 2023
Review titled Greengate Medical Centre
Replied on 24 January 2024
Dear patient We value your feedback and we are grateful to hear of your positive experience at our surgery. Sara Mitchell Assistant Practice Manager