Greenmoss Medical Centre
Portland Drive, Scholar Green, Stoke-on-Trent, Staffordshire, ST7 3BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No empathy
Rated 1 star out of 5
by Anonymous - Posted on 27 August 2024
After several years here I have seen of late the awful attitude displayed by both doctors and staff. When I called to see if I could bring an appointment forward there was utter contempt in the receptionist voice as if I’d asked for her PIN number and was promised a follow up call that never happened. When I did speak to a doctor I was left feeling demoralised, saddened, made to foolish and a fraud . Some of the things I was told were totally the opposite of what is published on the NHS website and I felt down for several days after. Uncaring, unsympathetic and in all honesty not a nice experience when you have issues. Consequently we have changed to a practice that cares.
Visited August 2024
Review titled Greenmoss Medical Centre
Replied on 27 August 2024
Dear patient, I am sorry to read this review. I would like to discuss your concerns so that we can address any issues. Please contact me janet.weaver@nhs.net Thank you Janet (Practice Manager)
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Review titled Caring and professional
Rated 5 stars out of 5
by Teresa Hibell - Posted on 29 July 2024
Following an injury I needed reassurance that no major damage was done. I gave the receptionist all the information and was asked to send in photos so the nurse could triage. I was asked to pop down and was squeezed in with the nurse……who confirmed no major damage done. Everyone was lovely and caring. If you are willing to give the healthcare team the appropriate information, they will deal with your query in the most appropriate way and direct you to the best person. Thank you
Visited July 2024
Greenmoss Medical Centre has not yet replied.
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Review titled Practise senior nurse
Rated 5 stars out of 5
by David collis - Posted on 19 June 2024
Practise senior nurse is a fantastic addition to the practise Courteous supportive and extremely knowledgable and professional Also great at explaing the issues clearly and with care Make sure she is looked after in her role as the local community needs people like this Thanks very much once again
Visited June 2024
Review titled Greenmoss Medical Centre
Replied on 19 June 2024
Thank you for such lovely feedback. I will pass this on to the nurse.
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Review titled Terrible service
Rated 1 star out of 5
by Joseph Wilson - Posted on 15 April 2024
Do not use this medical surgery, they lack empathy and patience. They make you feel like you are putting them out by contacting in an emergency, had numerous close calls with them advising not to come in. To later be told by a proper professional, who advised we should have been seen earlier. Use this surgery at your own peril, if you get past the condescending phone call from the “Doctor”. My advise would be call 111, who are more than helpful and will be able to assist a lot better. Not one to normally write reviews, but the service me and my family have received was that woeful. I felt it had to be said.
Visited April 2024
Greenmoss Medical Centre has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
I regret to say that my experience with Greenmoss medical centre has been highly unsatisfactory, prompting me to write this negative review. I reached out to the practice to book an appointment within a reasonable timeframe of two weeks, only to be met with gasps of surprise and what felt like unwarranted judgment from the staff. Interactions with the practise have left me feeling uncomfortable and unwelcome, to the extent that I have since avoided seeking general health visits altogether. The unprofessional demeanour displayed during my attempt to schedule an appointment has greatly discouraged me from engaging further. As a result, I have opted to switch to another GP practice where I hope to receive the level of respect and professionalism that was sorely lacking at Greenmoss medical centre. It is disheartening to have to resort to such measures due to the dismissive and off-putting behaviour encountered.
Visited March 2024
Review titled Greenmoss Medical Centre
Replied on 21 March 2024
I'm sorry to read this. I am the Practice Manager and would welcome the opportunity to discuss this with you so that we can learn and improve. Please contact me janet.weaver@nhs.net.
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Review titled Great experience with a new doctor
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2024
I came into the surgery today to discuss an ongoing issue with my skin/acne which has effected my personal confidence and appearance for the last 10 years. It’s an issue which I’ve been going to the practice about for years but I never seemed to see any progression, resolution or cure. However, today I saw a doctor who I haven’t seen before and believe they might be fairly new to the practice, apologies if that is not the case. I haven’t been for a face to face appointment for a while. However I can honestly say that it was one of the best and most thorough appointments I’ve ever had at the practice. The doctor in question didn’t make me feel rushed, listened to my concerns intently and gave me advice above and beyond my initial needs. They went through my medical options in great detail with me, explaining in such great detail and left no stone unturned in regards to potential treatments. I honestly left the appointment feeling elated that finally, one of the doctors had taken my skin concerns seriously and gave me some genuine real life advice on the matter. Honestly, I felt like it was one of the most productive, comfortable and successful doctors appointments I’ve ever had. The doctor in question is an absolute credit to the practice, and I’m really looking forward to booking in again with this doctor to assess the successfulness of my prescribed treatments.
Visited February 2024
Greenmoss Medical Centre has not yet replied.
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2023
After several years of good service the surgery has gone down the pan .. perhaps its time cqc reviewed there 2017 review !!! No patient service at all ... Doctors are still very good if you have the privilege of getting an appointment.
Visited November 2023
Review titled Greenmoss Medical Centre
Replied on 04 December 2023
Dear patient, thank you for your feedback. I would welcome the opportunity to discuss your concerns with you and I'm disappointed that you didn't contact me first when you have such strong feelings about the Practice. If you wish to discuss, please contact me - Janet Weaver (Practice Manager) at janet.weaver@nhs.net. Thank you, Janet
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Review titled Unnotified changes to appointment 24 hours before.
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I arranged a telephone appointment two months in advance, for which I organised some time out of work. The day prior, I received a text reminder confirming that my appointment was at the expected time. On the day, I received the phone call more than one hour early, which I naturally was unable to take. I returned the phone call as quickly as I was able to. The receptionist told me my appointment was changed, not at the arranged time- regardless of written evidence proving otherwise- but the nurse was going to phone back later on in the afternoon. I proceeded to receive another phone call just half an hour later, which again I could not take. In short, an unresolved waste of time, and a major inconvenience.
Visited July 2023
Greenmoss Medical Centre has not yet replied.
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Review titled Caring and professional
Rated 5 stars out of 5
by Trysh - Posted on 04 January 2023
Day before the bank holiday, I called as worried I was starting with a chest infection. Receptionist booked a call with the GP who issued antibiotics which I collected that afternoon. Thank you to all staff in the chain who played their part. Excellent service!
Visited December 2022
Greenmoss Medical Centre has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2022
Very poor Doctors cant get an appointment its 3weeks wait ive had heart pains but still cant get one and unless you go to A&E you won't get a face to face appointment either, every other Doctors Surgery is open face to face but not this one
Visited September 2022
Review titled Greenmoss Medical Centre
Replied on 19 October 2022
Dear patient We are sorry that you were unhappy with our service. From your annonymous comments, it would seem that the appropriate place for your heart pains would have been A&E, however, from your comments, we do not know if reception advised this. We offer same day appointments for urgent problems and if you let reception know the nature of the problem, they will book an appropriate appointment, either by phone or face to face. We are disappointed that you haven't raised this issue through our complaints process as this would have made us aware of the problem and enabled us to address it.