Greenview Surgery
129 Hazeldene Road, Northampton, Northamptonshire, NN2 7PBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Tom - Posted on 23 July 2024
On my recent occasion and all previous, I've been able to book an appointment through the online form in the morning. Doctors very quick with response and always take their time to listen to concerns
Visited July 2024
Greenview Surgery has not yet replied.
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Review titled Worst GP
Rated 1 star out of 5
by Chris - Posted on 17 July 2024
I ordered my diabetic tablets well in advance of a planned holiday. Collecting them today only to be told that they do not have any Metformin due to a shortage. They had informed the GP last week that they couldn’t supply and can they substitute with a different tablet . No response from the GP at all after 4 working days. Pharmacy said that I must ring the GP after about 1hour they finally answered the phone. I was then told that I must wait 48 hrs for the change in medication. Bad news I am going on holiday on Friday so the chances are that I won’t be able to get my medication in time. Absolutely worst news I could have as I will run out of tablets while away.
Visited July 2024
Greenview Surgery has not yet replied.
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Review titled Continually told to call back the next day
Rated 1 star out of 5
by Natasia Lewins - Posted on 16 July 2024
I have tried for, fours days to get an appointment by ringing at 8am each morning. I get through at around 8.50 to be told “sorry, no appointments left”. How are you meant to be seen when you’re doing as they say, calling each morning and still can’t get an appointment? Ask to speak with a practice manager and inform their on annual leave. Request to speak with their senior and told nobody is available.
Visited July 2024
Review titled Greenview Surgery
Replied on 16 July 2024
Dear Mrs Lewins In response to your above review, and after listening to your telephone call, our Practice Navigator did advise that a manager would call you back today, but you did state "dont worry about it, I'll just leave a really bad review" . I will call you today, as you were advised, to discuss further. With many thanks, Greenview Surgery
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Review titled They don't care
Rated 2 stars out of 5
by Yvonne langley - Posted on 05 June 2024
On steroids and as my ankles was swollen like elephants and my heart was fluttering,was so worried went to chemist for some advice and the pharmacist took one look and said you need to go over the doctors straight away. Went over as told and the receptionist just dismissed me straight away you will have to ring tomorrow. I didn't come over off my own back I was told too, so don't know weather to take them or stop them now I really think the receptionist could have had a word with a doctor for me didn't mean I needed an appointment. So uncaring they just dismiss you, now I don't know what to do
Visited June 2024
Review titled Greenview Surgery
Replied on 16 July 2024
Dear Yvonne I am sorry to read that you felt unlistened to by one of our Patient Navigators when you called into the surgery. I can see that you have been in contact with us since this incident. One of our Senior Management Team would be happy to discuss this further if you would like to give us a call. With kind regards, Greenview Surgery
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Review titled Rude and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
Over 2hour 20 minutes to get though to the surgery for the receptionist to be so so rude I'm a man that can't do these online forms and by the time I get through I can't get to see a doctor the receptionist are extremely rude and there is no need for them to be so rude now I don't want to ring the surgery if that's how I'm spoken to
Visited June 2024
Review titled Greenview Surgery
Replied on 16 July 2024
Dear Sir I am sorry that you feel you have had a bad experience with the surgery recently. If you would like to contact the surgery, with your full name and contact details, we will be able to look into this for you, and assist you with completing the online forms. We look forward to hearing from you.
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Review titled Rude receptionist and doctors
Rated 1 star out of 5
by Taz - Posted on 05 July 2024
I have been with this surgery over 30 years and I can't believe how much it has changed and sadly not for the better the receptionist and doctors are very rude .I have to ring for an appointment 27th in the cue 2hours 20 minutes later to be told haven't got anything for today ring back a 8am tomorrow just to be told the same thing I can't do the online form my eyesight bad and my fingers too what am I meant to do I can't get to see a doctor and to be honest I don't want to ring the surgery when the staff are so so rude I was brought up with respect I want to be treated with respect this is a sad sad time
Visited June 2024
Review titled Greenview Surgery
Replied on 16 July 2024
Further to the review you have left, if you would like to contact the Management Team with your full details and time of contact, we would be happy to look into this experience for you. I look forward to hearing from you.
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Review titled Terrible surgery
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
Was at this surgery for about 8 years until recently and had had enough of trying time and time again to get through to get an appointment. Every time over 20 odd in a queue. Then to be told full to capacity call back tomorrow. Had to right a letter last year to get an appointment at one point. Have now changed to a new surgery in the same area and oh, what a difference. Ring for an appointment at my new surgery and am only 1st or 2nd in the queue. Receptionists are friendlier and can get to see a doctor. Don't get sent to the hospital to get a blood test either. They're done in the my new surgery.... No comparison. Greenview surgery has gone really down hill and are still hiding behind covid. I'm so glad I changed surgeries. Would not recommend this surgery.
Visited March 2024
Review titled Greenview Surgery
Replied on 16 July 2024
I am sorry that you felt it necessary to leave a negative review. Our Practice Management Team are always available to talk through any issues. We are sorry that we are unable to contact you, as you have left this review anonymously, but would be happy to speak with you, if you would like to contact us. With many thanks, Greenview Surgery
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
You call at 8am as instructed practice manager recorded message directs you to email (anima Service) for triage you do this, you go through the whole registering process, leave your medical information and problem details to get a reply no capacity try again tomorrow. You ring surgery again listen to same message then join the call queue after 40mins being 15 in the queue you ring off . Then you try again and again and again spending hours on the telephone. This practice has gone to pot not recovered since covid restrictions ended. How do the elderly ,hard of hearing, chronically ill or people who do have emails cope. People are forced to go to A&E putting unnecessary pressure on those services .There will be serious consequences! one star review as no minus option.
Visited January 2024
Review titled Greenview Surgery
Replied on 15 January 2024
Dear Anonymous patient, please contact Liz Perryman, Practice Manager or Mai Shaw, Assistant Practice Manager to follow up your concerns.
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Review titled Can never get through
Rated 2 stars out of 5
by Natasia Lewins - Posted on 24 October 2023
Son’s medication ordered but due to a global shortage pharmacy unable to source. Called surgery three times and was on hold for over an hour and half, so I had to end call. Called surgery again at 17.50 and at 18.30 call cut off due to surgery closing. How are patients meant to be able to discuss medication issues when the phone lines are constantly engaged and when you email an automated response state’s medication requests can no longer be emailed. Pharmacies are unable to contact GP directly anymore to inform of medication issues either.
Visited October 2023
Review titled Greenview Surgery
Replied on 15 January 2024
Dear Mrs Lewins Thank you for your feedback. Pharmacist's have a direct telephone line to the practice that they use to discuss any medication issues. I note that the query was resolved and prescription issued the following day. Liz Perryman Practice Manager
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Review titled Dissapointing
Rated 1 star out of 5
by R.winterton - Posted on 01 August 2023
I put in a request for my husbands regular medication, and yet again they missed off 2 items , this has happened several times to my and my husbands regular medication . I cannot understand why and how it happens. When we contact the surgery to let them know medication have been missed off, we still have to wait the normal waiting time before the prescription gets to the chemist despite the fact that it is the surgeries error .
Visited August 2023
Review titled Greenview Surgery
Replied on 25 September 2023
Dear Mrs Winterton Thank you for your feedback. I believe this has now been rectified to your satisfaction, if there are any outstanding issues please do contact me directly, Liz Perryman, Practice Manager greenview.k83077@nhs.net