Grosvenor Medical Centre
Grosvenor Street, Crewe, Cheshire, CW1 3HBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Grosvenor Medical Centre.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Susan Patterson - Posted on 16 December 2024
I've only ever been this surgery in all 51 years of life, never had a problem, staff are friendly and helpful and the Drs are all professional but very comforting, would never want to go anywhere else. My recent visit was overall good. Dr explained what was going on and what my results meant and discussed future action to keep an eye on the problem, he was very kind and reassured me which was great due to me having health anxiety.
Visited December 2024
Review titled Grosvenor Medical Centre
Replied on 17 December 2024
Dear Mrs Patterson, thank you for your review. We are pleased that you are happy with the service you receive from the Practice and we sincerely hope this continues to be the case. We value all feedback from patients, and will pass your comments along to the Team. Grosvenor Medical Centre
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Review titled Very good
Rated 5 stars out of 5
by Alan Vickers - Posted on 17 December 2024
Seen to very quick for a much needed examination prescribed three medications for a very server chest infection plus a eye infection and a follow up chest x-ray appointment needed
Visited December 2024
Review titled Grosvenor Medical Centre
Replied on 17 December 2024
Dear Mr Vickers, many thanks for your feedback. We are pleased to see you have had a positive experience at the Practice that met your needs, and that you were seen in a timely manner. Grosvenor Medical Centre
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Review titled Good experience so far.
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2024
Recently moved to this GP after constant terrible experiences with my previous GP. Up to now I’ve had mostly a positive experience, great doctor at grosvenor who really helped me and understood my mental health. Really quick response time as well.
Visited December 2024
Review titled Grosvenor Medical Centre
Replied on 17 December 2024
Dear Patient, thank you for your review. We are pleased to hear that your experience so far at our Practice has been a positive one for you and we hope this continues to be the case. Grosvenor Medical Centre
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Review titled Too many patients not enough appointments.
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2024
I finally got an appointment text sent through to me after a pill review convo on the phone with the doctor who decided I needed a face to face. The text didn’t say which surgery my appointment would be at. But it was signed off from the staff at GRoavenor medical centre. So I presumed that’s where it was. I went there on and the doctors was closed. So I went over to greasty brook after realising it must be there. I was ten mins late Ofcourse. And the doctor said he wouldn’t see me. Terrible service.
Visited December 2024
Review titled Grosvenor Medical Centre
Replied on 18 December 2024
Dear Patient, we are sorry to hear this has been your experience with the practice. Unfortunately as you have posted anonymously, we are unable to contact you or check your record to see the text that was sent to you so we could ensure this does not happen again. Please contact us directly so we can deal with the points you have raised. Grosvenor Medical Centre
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Review titled Friendly GPs
Rated 5 stars out of 5
by Cath Bull - Posted on 16 December 2024
Very friendly GP, who checked me over thoroughly. He listened intently and gave me some great advice. I called up at 830am and was seen by 10am the same day. Great service.
Visited December 2024
Review titled Grosvenor Medical Centre
Replied on 17 December 2024
Dear Mrs Bull, thank you for your review. We are pleased to hear that you had a positive experience at the Practice, and were seen on the same day as your call, in our urgent on-call clinic. We will pass your comments on to the GP you consulted with. Grosvenor Medical Centre
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Review titled Great appointment
Rated 5 stars out of 5
by Clare Bainham - Posted on 16 December 2024
Call from GP re medication. I felt she really listened and valued what I was saying. She gave me a number of options and I didn’t feel rushed. A great example of a perfect consultation
Visited December 2024
Review titled Grosvenor Medical Centre
Replied on 17 December 2024
Dear Clare, many thanks for your review. We are pleased to hear you had a positive experience when speaking to one of our GPs, and that she met your health needs in a way that was satisfactory to you. We appreciate all feedback and will pass your comments along to the GP. Grosvenor Medical Centre
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Review titled Caring practice
Rated 4 stars out of 5
by Christine May - Posted on 17 December 2024
The staff I have spoke to mainly over the phone have been very caring Deal with my ailments in a professional manner and issue the correct medication Or sent me down the correct path for my symptoms
Visited December 2024
Review titled Grosvenor Medical Centre
Replied on 18 December 2024
Dear Ms May, thank you for your review. We are very pleased to hear that your experience with the practice has been a positive one, and we will pass your comments along to our team. We appreciate your feedback. Grosvenor Medical Centre
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Review titled Pre - Diabetes
Rated 5 stars out of 5
by Ganiyu Afolabi - Posted on 16 December 2024
Blood test was done referred to as HbAIC test. This treatment was carried out professionally and I was well attended to.
Visited November 2024
Review titled Grosvenor Medical Centre
Replied on 17 December 2024
Dear Mr Afolabi, nany thanks for your review. We are pleased to hear you have had a positive experience at our Practice. We appreciate all feedback, which we can use to improve our services. Grosvenor Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
Very professional practice, with very helpful staff. Receptionist gave me helpful advise with my condition, saving an appointment for someone who may need it more.
Visited November 2024
Review titled Grosvenor Medical Centre
Replied on 17 December 2024
Dear Patient, many thanks for your review. We are pleased to hear you have had a positive experience at our Practice and our Reception staff were able to assist you. We appreciate all feedback, which we can use to improve our services. Grosvenor Medical Centre
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Review titled Worst practice ever
Rated 1 star out of 5
by Ramesh Grewal - Posted on 27 October 2024
I went to this surgery for registration, and the receptionist was very rude and arrogant. I believe they were European, not English. I found that receptionist mostly arguing and fighting and shouting with other patients as well
Visited September 2024
Review titled Grosvenor Medical Centre
Replied on 17 December 2024
Many thanks for your review. We are sorry to hear you have not had a positive experience at the Practice. Unfortunately, as you do not appear to have registered at the practice we have no means of contacting you to discuss these issues.