Grove House Practice
St. Pauls Health Centre, High Street, Runcorn, Cheshire, WA7 1ABContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Grove House Practice.
Reviews
-
Review titled Fantastic Service wonderful doctors
Rated 5 stars out of 5
by Mike Dundon - Posted on 13 August 2024
I had an urgent appointment and was seen the next morning after ringing at 5;45 the previous night the service I received was outstanding understanding and Caring and explained the next steps Dr was exceptional thank you .
Visited August 2024
Grove House Practice has not yet replied.
-
Review titled Helpful reception staff
Rated 5 stars out of 5
by Linda Davidson - Posted on 14 August 2024
I called to make an apt with the Doctor as I was requested to do so in my letter. It was a lady who answered my call. I found her to be very thorough in checking my first query re my new medication Methotrexate. She kindly advised that my Doctor was awaiting confirmation from my consultant at Aintree hospital to enable my prescription to be ordered from Grove House. I advised for my appointment, if possible I would prefer a face to face apt . She gave me the date and time of my appointment. She asked if I was ok to get to Heath Road surgery. I thought this was a real considerate question from her asking if it was ok and not presuming I was. I was 100% happy with her professional help and advice to me today.
Visited August 2024
Grove House Practice has not yet replied.
-
Review titled Brilliant care!!!
Rated 5 stars out of 5
by Gillian Crosby - Posted on 05 August 2024
Doctor was so understanding and put together quite a complex plan for me. She took all my anxiety away and reassured me that things would be quickly in place. Thank you so very much for a well orchestrated and helpful response.
Visited August 2024
Grove House Practice has not yet replied.
-
Review titled Good Service
Rated 5 stars out of 5
by Julie - Posted on 06 August 2024
Rang about a couple of thing and person was very polite and knowledgeable and things for sorted quickly
Visited August 2024
Grove House Practice has not yet replied.
-
Review titled ‘Great practice’
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2024
Spoke with one of the receptionists this evening and she was very helpful and understanding and resolved the issue for me.
Visited August 2024
Grove House Practice has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Adele Evans - Posted on 17 July 2024
Rang today and got seen by a GP today, all very helpful staff I also felt in the appointment I was not rushed in explaining what was wrong I was very satisfide with the out come of my treatment
Visited July 2024
Review titled Grove House Practice
Replied on 29 July 2024
Dear Ms Evans Thank you for taking the time to leave us a comment regarding your positive experience. That means a lot to us at the practice. Kind regards Joanne Cripps Business Manager
-
Review titled Worked well
Rated 4 stars out of 5
by Roy bellfield - Posted on 12 July 2024
excellent doctor very clear and precise with her comments and actions. The doctor as been thorough with her actions for my treatment
Visited July 2024
Review titled Grove House Practice
Replied on 15 July 2024
Dear Mr Bellfield Thank you for taking the time to let us know we got it right. Its always great to receive good feedback. Kind regards Joanne Cripps Business Manager
-
Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2024
Very quickly responded to me Made me feel comfortable High praise to maya(sorry if I’ve misspelt the name)
Visited July 2024
Review titled Grove House Practice
Replied on 04 July 2024
Dear Patient Thank you taking the time to give us your feedback. It good to hear when we get it right and Miya is one of our junior receptionist. I know this will go a long way to boost her confidence Kind regards Joanne Cripps Business Manager
-
Review titled Lovely experience
Rated 5 stars out of 5
by Graham Smith - Posted on 18 June 2024
Very good and easy experience to get an appointment. Saw my Dr almost 20 minutes before my appointment time. Excellent Dr Excellent service
Visited June 2024
Review titled Grove House Practice
Replied on 18 June 2024
Dear Mr Smith Thank you for taking the time to leave us a comment and its is always good to see when things are working well. I will pass on your comments Kind regards Joanne Cripps Business Manager
-
Review titled Superb Efficient Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
I have spoken to Emma before and each time she shows emphany and listens thoroughly to what I have to say. She shows true compassion through her conversation and endeavors to help in anyway she can. Thank you Emma
Visited June 2024
Review titled Grove House Practice
Replied on 18 June 2024
Dear Patient Thank you kindly for your review and positive comment. I will ensure this is shared with the practice and Emma herself Kind regards Joanne Cripps Business Manager