Grove Road Surgery
59-63 Grove Road, Eastbourne, East Sussex, BN21 4TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled X ray results
Rated 2 stars out of 5
by Helen Everett - Posted on 13 August 2024
Had x ray July 24th,been trying last 2 weeks get results.Told my GP on holiday(obviously my fault)Phoned x ray department at DGH,told sent July 31st. Still in agony and can not get any information!!what is going on???? Can not put up with pain,had since end April...not good enough!holiday lucky doctor, does not help me
Visited August 2024
Review titled Grove Road Surgery
Replied on 13 August 2024
Dear Ms Everett Thank you for your feedback. May I apologise that you have had a poor experience on this occasion with the surgery. I understand your concerns and agree that there is room to improve the process in the absence of your named GP, with regards to reviewing any test results in a more timely manner. Thank you for bringing this to my attention. Kind regards Lucy Venner Practice Manager
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Review titled Not seen a doctor here since 2019
Rated 1 star out of 5
by Lucy Mungeam - Posted on 07 August 2024
I have been unable to see a doctor here, as the NHS app proves since 2019. I try early mornings to get an appointment and there never is one. I have had to use pharmacies, A and E, walk in surgeries and other places to get my care. I am now officially making a complaint from being excluded from appointments for 5 years and more as before that I couldn't get one. No communication and turned away numerous times, despite phoning when told.
Visited August 2024
Grove Road Surgery has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 23 July 2024
Reception staff have no idea how to triage or deal with issues. Still waiting a call back from the practice manager as requested, 2 days later. You’re just told ‘no’ to requests without any other advice or options given.
Visited July 2024
Review titled Grove Road Surgery
Replied on 23 July 2024
We are really sorry to hear about your experience at Grove Road Surgery. Could you kindly contact us via email on: sxicb-esx.groveroadsurgery2@nhs.net Please address it for the attention of the practice manager and we will try to resolve any issues you are currently facing.
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Review titled very poor
Rated 1 star out of 5
by john - Posted on 02 October 2024
Another example of merging surgery and computer system degrading health care. If have chronic health problem and want to see a doctor and stay on top of your health this is not the place. You can't make appointments at desk you still have to call on the day (and join long queues) so can't keep on top of serious health problems. Even the staff who work there are not aware of this and I was told to make an appointment after a blood test by staff member even though I said you could not and they said you could. But of course you could not! So lack of awareness and communication of staff issue. I had markedly abnormal blood test which was marked as normal by general practioner here on the patient know best and it took lots of backing a forwarding to try and get a repeat done as would not acknowledge this. During which I was contacted for a blood test by the surgery and assuming it was for this I attended. But it was for an blood test which had been done by the specialist 3 weeks before. A waste of everyone time and resources. The ones that needed repeating were not done! computer system terrible and can't book thing easily whereas prior to this could email. When finally got surgery to acknowledge and repeat the abnormal blood test 4 months later had text to say needed blood test so attended having taken day off work but it had been cancelled without informing me. Prior to seeing the nurse for a blood test Had never had my weight or blood pressure done by the practice yet on patient know best there were reading which I did not recognise as mine. Eventually got blood test done outside of surgery and I have left this failing practice. Overall very poor level of care offered. At one point I was asked by my hospital specialist to see my general practitioner and discuss medication options, but I could not see my general practioner as does not exist. Pooled general practitioners. And when I eventually managed to get a phone appointment he read the letter to me and all I will say it was not a discussion. I also note that my serious condition is also noted a post viral illness on patient know best with mild symptoms when anything but this. I am sorry but as a medical practitioner I am sorry to say that care is very poor here.
Visited June 2024
Grove Road Surgery has not yet replied.
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Review titled Shocking Customer Care, Impossible to See a GP
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2022
I have had an ongoing painful condition for the past year. Early on I had a scan, but since then it has been impossible to speak to my GP. Today I called and was told that they are only seeing people for clinical emergencies - and then without even checking whether or not my case was an emergency, they put the phone down on me without a word of explanation. I could have been having a heart attack for all that the receptionist cared. I know that things are incredibly tough for GP practices at the moment, but the staff at Grove Road seem to have completely lost sight of why they are even there.
Visited December 2022
Review titled Grove Road Surgery
Replied on 08 December 2022
Dear Anon Thank you for your feedback. I am sorry to hear of your recent poor experience. We would encourage you to contact us to discuss as we are continuously looking to improve our services and would like to investigate the matter further. The reception manager or practice manager would welcome a call from you.
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Review titled Exceptional Service
Rated 5 stars out of 5
by Margaret - Posted on 09 December 2022
I cannot speak highly enough of he whole team at Grove Road , from the Reception staff, nurses, paramedic practitioner to the GPs, all are first class. My recent experience with one of the locum doctors was so impressive. I phoned in the morning and was offered an appointment that afternoon. The doctor was very patient, extremely thorough, kind and understanding of my concerns. The treatment prescribed was successful and the doctor even took the trouble to phone me a week later to enquire as to my progress. Over the 18 years I have been a patient at the surgery I have never had anything but praise for everyone I have come into contact with. Without exception they are approachable and friendly while always being professional.
Visited December 2022
Review titled Grove Road Surgery
Replied on 25 July 2024
Apologies for the long delay in responding to this feedback. Thank you so much for kind words, we have previously passed this information on to our team.