Grove Surgery
103-105 Grove Road, Walthamstow, London, Greater London, E17 9BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Avoid at All Costs
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2025
I’m writing this based on multiple first-hand experiences with Grove Surgery that have left me frustrated, angry, and extremely concerned for anyone relying on them for proper care. On one occasion, I waited over two weeks just to get an appointment, despite calling several times and explaining that I was unwell and needed help urgently. When I finally saw the doctor, I was given vague advice, no real diagnosis, and sent away feeling worse than before. It felt like they just wanted to get through appointments as fast as possible, without actually listening or helping. In another instance, I was shocked to discover that a receptionist had issued and signed a fit note on behalf of a doctor something that I understand should only legally be done by a medical professional. That alone raises serious red flags about how things are being run at this practice. I’ve also witnessed the receptionist being blunt, unhelpful, and dismissive on the phone when I’ve called in with concerns no compassion, no patience, just robotic and cold responses. It’s made every interaction with this surgery incredibly stressful and upsetting. After these experiences, I’ve completely lost trust in Grove Surgery and am actively changing my GP. If you’re considering registering here, I’d strongly urge you to look elsewhere your health and peace of mind deserve better.
Visited March 2025
Grove Surgery has not yet replied.
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Review titled Ridiculous
Rated 1 star out of 5
by Victoria - Posted on 08 January 2025
Try to book the appointment call the receptionist 8 in the morning just to be told the doctors will call me this afternoon to see if he want to see me 🙄🙄🙄wow still shock !!! Time for a change!!!
Visited January 2025
Grove Surgery has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Miguel Costa - Posted on 19 September 2024
My wife called to book an appointment as she was running out of antibiotics to treat an ovarian cyst and needed referral for an urgent ultra-sound (referred by an a&e doctor). The doctor refused to meet in person when she pointed out she was concerned that she was running out of antibiotics and instead told her to go back to a&e if she was in too much pain. We are socked by the lack of professionalism and empathy and as a result we will arrange to register in a different practice.
Visited September 2024
Grove Surgery has not yet replied.