Grove Surgery
Grove Lane, Thetford, Norfolk, IP24 2HYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pre-booked phone appointment
Rated 2 stars out of 5
by Sam - Posted on 25 February 2025
After being informed by reception that I needed to book a phone consult to discuss blood test results. I booked consultation on my day off! On day of booked consultation a status on Face book stated that the surgery would be closed from 1pm till 6.30pm! I then called the surgery and was assured that phone consultations would still proceed! Having carried my phone about my person All day! Curtailed plans to make sure I would have a signal and be sure not to miss the call…a call that never came! !I previously requested an email with my results as I have no access to my phone during work hours which was declined? Obviously this has left me anxious,frustrated and worried and unable to discusss concerns I would have discussed had my appointment happened as planned!am back to work tomorrow and have no idea what the issue is! I guess another sleepless night for me!Pre booking appointments are essential for people who work for a living and cannot wait around all day for a phone call!
Visited February 2025
Review titled Grove Surgery
Replied on 26 February 2025
Good morning Sam, Firstly apologies that you have had a bad experience with us. Please could you contact the practice and leave us your full name and contact details so we can call you to discuss this. We would like to figure out what happened and rectify this for you asap. Many thanks Grove Surgery.
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Review titled Do Doctors see Patients
by Peter zielinski - Posted on 08 July 2024
2 weeks ago I was admitted to A & E after vomiting blood. A&E discharged me a told me to see my GP in 2 weeks. Well, I've tried. At the moment my case is with the prescription team as A&E asked for a blood test. I thought that I'd be seen by a GP to ask whether or not I'd had any more nausea or vomiting of blood. Apparently that's not the way things are done now. I'm terminally ill, in the past my GP would ask me to make an appointment just to see how I'm getting on. Nowadays, being terminal is not enough of a reason to get to see the Doctor. I've been sitting by the phone all day. Called at 13.30 as I'd had no call. Was told to call back at 17.00 Now being told they will call tomorrow.. Just hope this Prescription team is going to ask if I'd had any more symptoms over the last 2 weeks. Will I need a camera down my throat? Do I still carry on with the dosage of my meds that A&E advised? Questions that I thought only a GP could ask. Well, looks like I'm wrong. All I want is to be able to talk to a Doctor. I'm dying, & Yes I'm scared. Vomiting blood is not nice. Do I feel reassured being dealt with by a Prescription team? No. Can I get to see a Doctor? Looks like it's a no. Comforted? No. Just wondering if there are other patients at this practice in the same situation?
Visited July 2024
Grove Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Agnes Clark - Posted on 17 April 2024
I called the surgery today to get an update for my sons repeat medication and this happens with every prescription. My son is always running out of his medication and this is not at all beneficial to him as these are very important for his health and because he needs a blood test for one medication they don’t send out the rest of his prescriptions. I certainly do not recommend this practice to anyone. The receptionist today was very rude and hung up the telephone, she won’t let you speak .
Visited April 2024
Grove Surgery has not yet replied.
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Review titled Triage fiasco
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2024
Pressed call button at exactly 8.30 am,nineteenth in the queue. Called just before nine,no appointments left today ring in three days time.Disgusted
Visited March 2024
Grove Surgery has not yet replied.
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Review titled Unbelievable resistance
Rated 1 star out of 5
by Peter Zielinski - Posted on 16 May 2023
I'm terminally ill, receiving treatment from Papworth, Previously was treated by West Suffolk as well. Medication provided by West Suffolk had stabilized my condition & it was mutually agreed that I could stop seeing them until it became necessary to return. That was Nov 2021. My situation has deteriorated & need to return to West Suffolk. However Grove Surgery are refusing to refer me, because they say it's not correct procedure. West Suffolk need a referral from them and without it I cannot get any help. Have had to go through NHS complaints procedure just to get a referral. Patient care at this practise has gone downhill. They seem to have forgotten why they're in the job.
Visited May 2023
Grove Surgery has not yet replied.
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Review titled Unable to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
The appointment system does not work. I work Monday - Friday between 8:30- 5. I can have time off easily for a pre-booked doctors appointment l, I just need to know when this will be. I work with people running appointments so can not just stop everything to take a phone call without notice. When trying to book an appointment I was told I couldn’t and needed to call in the morning to request an appointment for the day. Then I would be called at a random time throughout the day. And that’s my appointment. This is no good for me and the system makes it impossible for me to see anyone and access the care and advice I need. What do I do and where do I go?
Visited March 2023
Grove Surgery has not yet replied.