Grove Surgery
200 Chadwell Heath Lane, Chadwell Heath, Romford, Essex, RM6 4YUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Kom - Posted on 09 May 2024
First of all you can only book an appointment 8'o clock in the morning then they said your appointment is for next thursday only after that there's no consultant or any doctor they just send a message or call this week or today doctor is off or on holiday we have next thursday time slot if you wish then confirm on the next week it"ll continue until 3 week like this and the forth week when we visited they just told doctor is not coming he/she just told us on a short notice. This is how this surgery dealing with patients most interesting fact i was and still booked an appointment for my baby for the next week thursday and now its almost fifth or sixth week.
Visited February 2024
Grove Surgery has not yet replied.
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Review titled Great caring service
Rated 5 stars out of 5
by Carolyn Namutebi - Posted on 11 June 2023
Keep it up. Service above self. I have been with the surgery for the last year and evrytime l needed help l have promptly been attended to using the on line service. Keep the good work going on.
Visited April 2023
Grove Surgery has not yet replied.
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Review titled Grove surgery
Rated 3 stars out of 5
by Anonymous - Posted on 12 April 2023
I had to wait for my dad Prescription over 1 week. There is hardly any Appointments to see a doctor face to face Patients have to wait 48 hours for prescriptions But it takes over a week to wait for prescriptions They take a long time to answer calls
Visited February 2023
Grove Surgery has not yet replied.
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Review titled Grove Surgery Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
The doctor was very friendly, yet professional, knowledgable, attentive & very caring. She listened well & provided me with the best advice & medication. Thank you so much.
Visited February 2023
Grove Surgery has not yet replied.
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Review titled Great and Safe Practice
Rated 5 stars out of 5
by Mrs. J. Aliwalas - Posted on 23 January 2023
Initially, I had a consultation over the telephone with a female doctor. This was the first time I spoke to this doctor. During our conversation, she told me that she would like to see me in person so that she could examine me properly. She booked me an appointment the next working day to see her in person. I felt so valued because she took her time examining my complaints about my health problem properly. She was very gentle and she made sure I am comfortable. She communicated with me her concerns and her plans for the continuity of my care. This has been a very positive experience for me due to the reason that instead of just telling me to pick up blood request and wait for an appointment letter for procedure/referral which what normally happens previously. I felt safe and well looked after by her.
Visited January 2023
Grove Surgery has not yet replied.
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Review titled Pathetic service
Rated 1 star out of 5
by San - Posted on 01 December 2022
The service here is pathetic. I gave new prescription 4 months ago but staff still has not updated it so every month for repeat prescription i have to explain same thing again and agai. They just lost my new letter for prescription but zero effort was put by staff to find it, let alone offering any help. The reception and admin staff service is horrendous and very against the NHS values.
Visited December 2022
Grove Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
This practice surgery is shockingly bad, the appointment system is terrible, you have to call at 8am, the lines are engaged no queuing system. They never have any appointments when I call. Staff leave before business hours, thus no other staff can access the email for the referrals made by external health care professionals. We are having to depend on out of hours doctors or A&e which is overwhelming the NHS hospital. I don’t understand why we are registered with the GP when we are not benefiting from the system.
Visited November 2022
Grove Surgery has not yet replied.