Grovehurst Surgery
Grovehurst Road, Kemsley, Sittingbourne, Kent, ME10 2STContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
If you can get through on the phone lines the staff are generally rude and dismissive and just want you to get off the phone as quickly as possible, they were incredibly u helpful when I rang to get a prescription and blood results but when my partner went in to try and get them done he had no problem getting them, they also didn’t refer my child when they said that they would I had to ring up to chase it up
Visited May 2024
Review titled Grovehurst Surgery
Replied on 21 May 2024
Thank you for taking the time to provide feedback about your recent experience with our practice. We deeply regret to hear about the difficulties you faced and the unsatisfactory service you received. We are committed to providing excellent patient care and addressing any issues promptly. Your feedback is invaluable in helping us improve our services. We apologize for any inconvenience and frustration you experienced regarding the phone lines, the interaction with our staff, and the delay in referring your child. I would like to invite you to discuss your experience further so I can address your concerns more directly. Please contact me at your earliest convenience. Mrs N Howe Practice Manager
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Review titled This practice can make your anxiety a lot worse
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2024
I saw a lymphoedema nurse on the 3/11/23 who wrote a letter with measurements to doctors. We are now the 28/01/24 and during this month I had a attacking phone call from a member of staff in kemsley chemist. The lady was telling me she was going to tell me her side of the story first and how good she was at ordering lymphoedema compression garments. This was whilst I was trying to boil my vegetables, also I could hear her put the phone down whilst talking to me so then sounded distant and I not young so hard to hear. For my last attempt I approached the chemist on the 24/01/24 and they told me they were ordered. I phoned up Haddenham suppliers who told me the order had just been put in on the 24/01/24 which is a surprise! Hopefully I will get them soon but I cant believe I have been waiting since 3/11/23 whilst walking with one of my socks falling down which was not supporting my lymphoedema. I think people should be more aware of this condition because it is the same as not receiving your tablets on time. The receptionist suggested to my husband I put a bit of elastic round the top of the lymphoedema sock. This is the second year I have had to endure this treatment. Anyone with lymphoedema think twice about joining Grovehurst Surgery Practice. Just to end the the month off nicely I have had all me medicines rejected on the Patient Access site. Happy days everyone!
Visited January 2024
Review titled Grovehurst Surgery
Replied on 29 February 2024
Dear Reviewer I am sorry that you have experienced a poor service at Grovehurst Surgery. I would be like to speak to you about obtaining your lymphoedema sock and if this issue has been resolved. I am keen to resolve any complaints or comments quickly and for me to offer an explanation as to what went wrong and how we can learn from this in the future. If you would like to speak to me please contact the surgery. Kind regards Nikki Howe Practice Manager
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Review titled You Can Never Get Passed Reception / Get An Appointment
Rated 3 stars out of 5
by Karen Diprose - Posted on 21 August 2023
Having visited my doctor and being referred for an ultra sound, my doctor specifically said to me when you get the results make an appointment to see him. Well believe me I have tried, I have called into the practice and asked at reception they don't make appointments you have to call on the day, I explain that it is not an emergency and that I need to see the doctor at his request, still cannot make and appointment. Called by phone yet again to make an appointment to be told I could have a routine telephone conversation on 25 September in excess of a months time. I am not prepared to take a day off work on the off chance I can get an appointment if I call in the morning I work in London I have a busy job and cannot take days off at a drop of a hat. I rarely go to the doctors but when I need to I cannot get an appointment to see anyone. There are an awful lot of receptionist at the surgery and their job appears to be make it as difficult as possible to see a doctor. Perhaps if they employed 2-3 less receptionists and employed another doctor the surgery would be able to provide a better service. To be quite honest for the working person the service provided by Grovehurst Surgery is diabolical.
Visited August 2023
Review titled Grovehurst Surgery
Replied on 21 May 2024
Dear Ms Diprose Thank you for sharing your recent experience. I apologise for the difficulties you faced in scheduling an appointment following your ultrasound referral. Your feedback is essential in helping us improve our services, and I regret that we did not meet your expectations. I understand the frustration and inconvenience caused by not being able to book an appointment as requested by your doctor. Our goal is to provide timely and efficient care for all our patients, and I am sorry that we have fallen short in this instance. I am currently reviewing our appointment scheduling system to make it more flexible and accessible, especially for non-emergency situations where follow-up appointments are necessary. I am evaluating our staffing levels and considering the best ways to allocate resources to meet patient demand. If you would like to discuss this matter further or if there is anything I can assist with, please do not hesitate to contact me. Kind Regards, Mrs N Howe Practice Manager