Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Don’t listen
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
Wasn’t listen to. Didn’t explain anything, just fob off. Unbelievably bad. The new on line appointment booking is a joke!!!
Visited April 2024
Groves Medical Centre has not yet replied.
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Review titled Go to A&E and avoid waiting for appointment
Rated 1 star out of 5
by Mrs M - Posted on 28 May 2024
My advice is to go straight to A&E if you have a feeling that it could be something serious and don't waste your time trying to arrange a GP appointment! Recurring chest and arm pain was not taken seriously by a member of staff at the Groves who thought it was digestion related, and I ended up with a heart attack in A&E at Kingston Hospital a month later. I don't know if surgery staff are not as well trained in recognising symptoms in female patients? Also, the booking system is appalling: On the day of the heart attack, I was crying on the phone because I was desperate for a same day appointment after severe chest and arm pain during the night but the receptionist was refusing to give me one and told me to travel to Teddington Memorial hospital for the walk-in surgery. I felt utter disbelief how she could suggest that. After much begging and answering many questions, I got an appointment for the afternoon; the GP sent me straight to hospital where I had the heart attack after hours of waiting to be seen. In addition, I have concerns about the booking system questionnaire as the questions are not specific enough for female symptoms of heart problems which differ from men's.
Visited April 2024
Groves Medical Centre has not yet replied.
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Review titled bad practice
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2024
I got acute serious disease. However I only got 2 nurse appointments and one pharmacist appointment. Impossible to get doctor appointments. I had to spend significant moneys to see private GPs. And finally charged in hospital from a&e. I even need to use private GPs for my after-hospital care. Won’t trust this gp anymore. Considering to leave this gp now. I can see this gp is still taking new clients. They are oversubscribed.
Visited April 2024
Groves Medical Centre has not yet replied.
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Review titled Easy to get my test results
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
I wanted to book an appointment for test results and was worried about phoning up as I am busy at work and it’s difficult to call except on breaks. I found I was able to use the new online system to book a call with a doctor through the Admin request section, and I a requested a call from a doctor who called back the next day. Took away all my concerns about calling to book
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Great new system for appointments
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2024
I was delighted to use the new appointment system to book an appointment and got one within a couple of days. I particularly liked the ability to do that when I was at home after work as I find it difficult to call during the day, and prefer to book online
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled No phone call within 2 hours
Rated 4 stars out of 5
by Sam Rospigliosi - Posted on 15 March 2024
I had a telephone appointment this evening at 18.30. By 20.30, I had still not received a phone call, although had received a text reminder. I have rescheduled this appointment.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
I booked an appointment for ear microsuction on both sides due to too much ear wax and was seen by the Practice Nurse. The whole process was very efficient from start to finish. She was extremely reassuring, putting me at ease and explaining the procedure. She kept me informed throughout the procedure of what to expect next and was very clear. She was so pleasant and knowledgeable that I would not hesitate to return to the surgery to have this done.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Awful system, impossible to get paediatric appointments
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
I used to highly rate the groves however since the new booking system it has rapidly declined and so have the reception staff. I have a child (under 1) who I have been unable to get an appointment for since before Christmas. These appointments will be for various reasons. I call on the morning to get an appointment and by the time my call is answered they’re gone. We have had to use A&E and out of hours GP’s to be seen as the groves cannot/will not help. It has now come to light this is because the new booking system triages adults but not children. So for the children’s appointments you have to book on the morning and hope that by the time they answer all the appointments haven’t gone. We are really considering changing GP’s
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Colin - Posted on 20 March 2024
Really excellent care and support, with several follow up calls and face-to-face appointments over getting me on the right medication. Very thorough and efficient feedback on extensive blood tests. Have used this surgery since 1984 and to me it goes from strength to strength.
Visited March 2024
Groves Medical Centre has not yet replied.
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Review titled Terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 12 March 2024
The receptionist said she can only help me with filling out the online form if I’m blind. I have a learning disability and cannot read or cope with online question options this is too stressful for me. I don’t feel safe putting my personal medical information on line or asking my carer to do this when only the doctor should have this. She told me to go to ring 999 or go to A and E. My mum has filled this out for me.
Visited March 2024
Groves Medical Centre has not yet replied.