Groves Medical Centre
171 Clarence Avenue, New Malden, Surrey, KT3 3TXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled disappointed
Rated 2 stars out of 5
by sharon miles - Posted on 01 December 2023
having fallen and hurt my ankle only needed a referral to get an x-ray to ascertain extent of damage. appointment given 19th december. nearly 3 weeks by which time more damage done .
Visited November 2023
Groves Medical Centre has not yet replied.
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Review titled Difficult booking process for appointments
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2023
The staff are incredibly helpful but as am older person I find the system onerous and difficult,I prefer not to go online and find long telephone calls where you have to give lots of information challenging and the prospect of a lengthy form is challenging and I would be unable to do this,I need assistance of my husband to complete a form,many older people do not have assistance available as they live alone and may not get timely help when they really need it
Visited November 2023
Groves Medical Centre has not yet replied.
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Review titled Service greatly improved
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
Just booked my covid/flu via their new online system. It looks as if it is going to rapidly improve patient access
Visited September 2023
Groves Medical Centre has not yet replied.
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Review titled This practice is perfect!
Rated 5 stars out of 5
by Nina and David Cohen - Posted on 04 August 2023
Delightful, caring and professional staff who do their very best to help you. Receptionists, background colleagues, clinicians, nurses and doctors - well done and thank you.
Visited August 2023
Groves Medical Centre has not yet replied.
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Review titled Helpful and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 July 2023
I emailed a scanned letter to my GP, from my consultant at The Royal Marsden, Chelsea, requesting an update to my prescription for cancer treatment. I received an acknowledgment within a couple of hours and it was actioned by the end of the day.
Visited July 2023
Groves Medical Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
Shockwave therapy experience was amazing. Treatment fully explained and practitioner was warm friendly, knowledgeable and very caring. Had excellent sessions and would highly recommend this service. Thank you
Visited July 2023
Groves Medical Centre has not yet replied.
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Review titled Shocking GP surgery
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Unable to get a same day appointment on many occasions, on hold for over 40mins. Clearly over subscribed with patients. Wouldn't recommend this practice
Visited May 2023
Groves Medical Centre has not yet replied.
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Review titled Bad communication
Rated 3 stars out of 5
by Julie Ziton - Posted on 03 July 2023
Staff are not telling you the truth I phoned three times and was told my referral had gone through now I get an email saying that the Lipid referral still not be done. Also I am not very good with technology and was told today I should have gone on a link.
Visited May 2023
Groves Medical Centre has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2023
Very difficult to get through ,to make appointment even telephone call appointments take a month after they receive the results of tests It is frustrating when u don’t know the results Seeing a Dr is almost impossible ,speaking to a Dr takes at least 4 weeks It is very unacceptable
Visited March 2023
Groves Medical Centre has not yet replied.
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Review titled Their system needs improvement
Rated 3 stars out of 5
by Anonymous - Posted on 08 April 2024
The new system for booking online isn’t any good for patients who need to be seen to find out what they have. It seems to pick up on patients with already diagnosed with serious illnesses. A person who doesn’t know what they have may need to see a doctor urgently to receive a diagnosis. Not everyone who uses the system has a diagnosis so will get appointments in a few weeks time and there aren’t many options with dates and times available. Also, you can only specify one symptom to be triaged and not the many you may have. I came from a GP where I filled in a box on an online form with my symptoms and would always get an answer with help or an appointment. This system does not benefit patients only doctors to organise their day. If you ring up to get an appointment on the day, you are advised by a automatic message to use the online system unless you need a nurse appointment, book under 16, etc. It all seems very unfair and complicated for the average patient. There should be a system that is good for all. If you get to speak to someone, staff on the phone they seem confused as well and I don’t blame them they need to follow a system that is not working.
Visited March 2023
Groves Medical Centre has not yet replied.