Guildowns Group Practice
The Oaks, Applegarth Avenue, Guildford, Surrey, GU2 8LZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Poor Service this week
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2024
My wife has been trying since Tuesday to see a doctor about a very painful knee which is also limiting her mobility to the extent that a planned holiday has had to be cancelled. In desperation, after telephone calls merely resulted in her being being sent links to a booking system which continually say no appointments available, I took her round to The Oaks surgery this morning to enable her to make the appointment with reception face to face. She was asked to wait in the waiting room whilst the duty receptionist accessed the booking system online. After about 15 mins she enquired at reception what was happening only to be asked again why she was there. It seems she had been forgotten about. No attempt was made to find an appointment for her but instead she was asked to fill in a form setting out her need. This could have been done at the outset of the visit and is not an acceptable level of service. The Practice Manager needs to remedy the level of service being provided. (Review left Friday morning)
Visited May 2024
Review titled Guildowns Group Practice
Replied on 30 May 2024
Dear patient, Thank you for your advising us of this issue, I'm sorry to hear of your experience. As the review is anonymous, I would be grateful if you could contact me at the surgery so I can investigate this matter, follow up and ensure that your wife gets the care that she needs. I would be very happy to speak to you on the phone, or face to face if you prefer, you can also email us at guildowns.feedback@nhs.net Yours sincerely, Camilla Walker Practice Business Manager
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Review titled Ridiculous wait times.
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
I was told by my GP I needed a follow-up appointment for a medication review for an ongoing issue, that has been unresolved since June. This medication was a one-off prescription, so need an appointment to know what the care plan is. I phone to book this appointment, and found I had to wait *6 weeks* to see my regular GP. This is 3 weeks after my 1-month course of medication runs out, leaving me without care for 3 weeks. I have had ongoing issues trying to book appointments for healthcare issues since registering with this surgery - with my shortest wait time to see my assigned GP being 3 weeks. I have also had issues with their urgent care team, being short and unkind with me, despite me being kind and patient with them. My regular GP is wonderful, but the rest of my experience with this surgery has been more than just sub-par.
Visited October 2023
Review titled Guildowns Group Practice
Replied on 31 October 2023
I'm sorry to hear of your experience. Please could you contact me at the surgery so I can investigate this matter and follow up. I would be very happy to speak to you on the phone or face to face if you prefer. Yours sincerely, Camilla Walker Practice Business manager