Hadrian Health Centre at Battle Hill Health Centre
Belmont Close, Wallsend, Wallsend, Tyne and Wear, NE28 9DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding patient care
Rated 5 stars out of 5
by Sarah Clarke - Posted on 11 January 2024
I live in North Shields but often choose to attend clinic at Battle Hill because the nursing staff there are so kind, warm and caring. A Smear Test is a necessary evil but even this was made an enjoyable experience thanks to the compassion and good humour of the exceptional nurse who looked after me. The staff at Battle Hill could not be doing a better job, our NHS must be treasured and protected at all costs.
Visited January 2024
Hadrian Health Centre at Battle Hill Health Centre has not yet replied.
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Review titled it is a joke
Rated 1 star out of 5
by Monika - Posted on 05 December 2022
I had an appointment on November 23 to pick up the hearing aid at 09:15 in the morning. I took time off from work to be able to pick up my first hearing aid, which I've been waiting for over a year. at 8:10 am on the day of the appointment, I get a call saying my appoitment is cancelled. No one has told me when the next meeting will be. after a few days I called the audiology department myself (freeman hospital) and was informed that my next appointment is on December 5 at 15:00. I'm taking time off work again. You won't guess what happened. of course, on the same day (i.e. today when I am writing this opinion) I got a message at 10:00 in the morning that they are canceling my appointment again, this is an open mockery of the patient.
Visited December 2022
Review titled Hadrian Health Centre at Battle Hill Health Centre
Replied on 06 December 2022
Dear Monika Many thanks for taking the time to leave a review. I am sorry to hear that you have encountered some difficulties with your Audiology appointments. As you may know there is more than one service provided at Battle Hill Health Centre and the NHS review site that you left your review on relates to the GP surgery. I have forwarded a copy of your comments to the Audiology Department at Freeman hospital and requested that they investigate the matter further. However, due to the large number of patients that they deal with they may be unable to investigate based on the limited demographic information provided. It may be worthwhile you contacting Freeman Hospital direct to discuss the matter further. I do hope you manage to get sorted. Regards Sandra Dowling Practice Manager Park Road Medical Practice & Battle Hill Health Centre