Hailey View Surgery
39 Christian Close, Hoddesdon, Hertfordshire, EN11 9FFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hailey View Surgery.
Reviews
-
Review titled Caring and professional support
Rated 4 stars out of 5
by Anonymous - Posted on 30 March 2023
I was called for a routine annual appointment. My appointment was for 9.00 am and I was called in on time. The doctor could not have been more welcoming even though we had never met before. She listened and had read my notes before hand and so our ‘chat’ was productive. I was also able to discuss other issues and did not feel at all rushed. There were 2 actions arising from the appointment which were added to the doctors not inconsiderable pile. I received a text at the end of the day to arrange a referral and the following day another text to pick up paperwork. The doctor could not have been any more efficient! I cannot fault the empathy shown or the follow up.
Visited March 2023
Hailey View Surgery has not yet replied.
-
Review titled Personal Doctors
Rated 5 stars out of 5
by Jenny Moyes - Posted on 30 March 2023
I’ve been with this practice for almost 40years, I’ve seen doctors come and go, my 5 children were all looked after by them, now I’m older I’ve needed their service more than ever and have always been treated with respect and kindness at all times
Visited March 2023
Hailey View Surgery has not yet replied.
-
Review titled Fantastic service
Rated 5 stars out of 5
by L cop - Posted on 14 September 2022
Every single member of staff at this service is friendly and helpful. They always ensure they help as much as they can, especially with getting appointments for my young children. Strongly recommend
Visited September 2022
Hailey View Surgery has not yet replied.
-
Review titled Unhelpful, Going Downhill!!!
Rated 1 star out of 5
by Samantha Baker - Posted on 09 August 2022
I am disabled and had an accident and needed my medication ASAP. Asked doctors to help with my repeat prescription (which they have done before) and was told no you need to phone pharmacy to get urgently. So phoned pharmacy was told they have medication but they have to wait for prescription to get to them and to phone doctors to make sure they have received the request. So phoned doctors just to be told that I'm lying about being given a prescription over the phone and sent to pharmacy. Then told that even though I'm out of my medication (due to ms and memory issues) I will still have to wait 48 hours for medication. This is unexceptable! If a patient is out of medication then surely the doctors should help, especially with patients with MS! And this was the manager of the surgery! Bring in another manager as needed urgently!!!!!
Visited August 2022
Hailey View Surgery has not yet replied.