Halcyon Medical
Unit 8, 24 Martineau Place, Birmingham, B2 4UHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
Yet again I have ended up in A&E because of the complete inability to get an appointment. It is impossible to get through by phone,even to speak to a secretary or practice manager. If you do manage to speak to a receptionist all they say is "You'll have to phone back tomorrow at 8am ". Knowing full well you cannot get through - I was phoning continuously for 2 hours !!!! Yet they are still taking on new patients why ? when they can't provide a service to the ones they already have ?
Visited January 2023
Review titled Halcyon Medical
Replied on 03 February 2023
Dear Patient Thank you for your review. I am sorry to hear that you have had a negative experience with the Surgery. If you would like to discuss this further, please contact us and ask to speak to the Practice Manager. Once again, apologies for any distress caused. Sarah
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Review titled Shocking - no service at all!
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
Urgent appointment is required and I started calling at 8am sharp. After being put on hold for 1 hour, there was just one person in front of me in the telephone queue. I can hardly believe that they put me on hold for another 45 minutes. When I finally connected to the receptionist, I was told that there was no appointment available and the earliest appointment was two weeks later. In addition, I register the online booking as well. What is worst is that, I have been looking for over 3 weeks and not a single appointment is available for me to book. Honestly, this is the worst GP I have ever attended. Receptionist is not respectful either.
Visited July 2022
Review titled Halcyon Medical
Replied on 27 September 2022
Dear Patient I am sorry to hear about your recent experience of booking an appointment with the Practice. If you would like to contact me to discuss this further, please call Halcyon and ask to speak to the Practice Manager. Alternatively, you can email the Practice, halcyonmedical@nhs.net. Kind regards,
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Review titled Minor Op
Rated 5 stars out of 5
by G-Man - Posted on 10 August 2022
After two long waits on the phone, managed to secure a telephone appointment with a Consultant the following day. Was seen in person within a week for further examination and booked in for a minor op the following week which I unfortunately had to cancel. Was rebooked a week later and the procedure was carried out successfully at the Medical Centre. Although the initial booking of an appointment was frustrating, every member of staff I dealt with was friendly and professional. The doctor who carried out the procedure was excellent; great 'bedside-manner'; explained the procedure and after-care in detail and the result was far better than I expected. Thank you to all involved, you are proof as to how fortunate we are to have the NHS
Visited July 2022
Review titled Halcyon Medical
Replied on 11 August 2022
Thank you for taking the time to review your recent experience with the Practice. We are pleased that your experience of our service was so positive.