Haling Park Medical Practice
96 Brighton Road, South Croydon, Surrey, CR2 6ADContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Haling Park Medical Practice.
Reviews
-
Review titled Fantastic Practice.
Rated 5 stars out of 5
by Matthew Markham - Posted on 22 January 2024
Hailing Park Medical Practice is a fantastic doctor Surgery to attend. Everyone there is always friendly, helpful, polite and always do there best to make sure you get the help you need. They always help with any information needed and give me numbers to call or people to contact within specific units when I haven't received contact information for that unit. They always contact me with outcomes from test and advise me when I need to see the doctor as a result from my test. Highly recommended.
Visited December 2023
Review titled Haling Park Medical Practice
Replied on 10 July 2024
Dear Mr Markham Thank you for your positive comments which I have shared with the practice team. It is good to know that our patients are satisfied with the service we are providing. Thank you for taking the time to provide us with feedback. Michelle Barros Quality & Finance Manager
-
Review titled Great Practice
Rated 5 stars out of 5
by Pinal Dodhiyawala - Posted on 19 January 2024
We moved to this area recently & signed on with our GP practice. We've been so pleased with everything about it. The doctors, nurses, receptionists have all been so friendly, knowledgable & kind. The doctors and receptionists are the best part of this surgery. Always ready to help. The surgery is always clean & tidy. Getting to book an appointment via the telephone and also with patient access has been easy, telephone or face to face appointments, being available. This is the best Gp surgery we have been registered with. Thank you so much everyone.
Visited November 2023
Review titled Haling Park Medical Practice
Replied on 10 July 2024
Dear Mrs Dodhiyawala Thank you for this wonderful feedback which has been shared with the practice team. Welcome to the practice. Michelle Barros Quality & Finance Manager
-
Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
I had my bloods done this morning (22nd August). What an absolute star of a staff member. She is always so cheerful and greets you like an old friend. I am hard to get blood from but she never has an issue! I'm not nervous of blood tests, but I am sure if you were you would feel safe, as she gives off kind and confident vibes. It's a small thing, but a friendly face makes a huge difference!
Visited August 2023
Review titled Haling Park Medical Practice
Replied on 09 October 2023
Thank you for your very positive feedback about our Health Care Assistant. We will share it with her and the practice team. Thank you for taking the time to comment. Michelle Barros Quality & Finance Manager
-
Review titled Great service
Rated 5 stars out of 5
by Gordon Hards - Posted on 31 March 2023
Haven't seen a doctor since before Covid and with so much media negativity about appointments was dreading needing one! When this moment came I was quite worried but rang this morning just as they turned the phones on - amazed that I was 4 in the queue I hung on and told the receptionist who answered within 10 minutes of my need to see a doctor face-to-face. They were very respectful and helpful, understanding my concerns and offered me an afternoon appointment. The doctor was again very respectful, listened to my story, gave me a thorough examination and a diagnosis and explained this, the medication she was prescribing and told me to come back if my condition got worse or didn't clear up and referred me to the hospital for further tests. All in all great patient care - thank you
Visited March 2023
Review titled Haling Park Medical Practice
Replied on 16 June 2023
Thank you for your feedback and we are happy to hear of your positive encounters with the practice. I will share these compliments with the practice team. Michelle Barros Q&F Manager
-
Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2022
I phoned the surgery to book appointment to see the GP for a suspected ear infection. I was told by the receptionist to visit my local chemist. I visited the chemist was told l need a prescription from my GP. I phone the surgery again to let her know l need a doctors prescription, the respond l got from the receptionist was to call 111, how can l call 111 for ear infection, it’s ridiculous I am still waiting for appointment to see the GP face to face. I have been with this surgery for over 31 years, never experienced this hostility before, needs immediate reform. Have no problem with the GPS, the receptionist needs good training and how to deal with patients.
Visited September 2022
Review titled Haling Park Medical Practice
Replied on 16 June 2023
We are sorry to hear you were unhappy with the service received. We continue to work with our teams to ensure good customer service and will share your feedback with the practice team. Apologies for the late response. Michelle Barros Q&F Manager
-
Review titled Ridiculous online system
Rated 1 star out of 5
by Kelly Soon - Posted on 14 September 2022
I booked for a telephone consultation for 3:30 pm. Waited for awhile. No calls received. So I rang the surgery. I was told that I have to wait between 3:30 and 6:30 pm. Why bother having a time slot appointment? Receptionist was miserable on the phone.
Visited September 2022
Review titled Haling Park Medical Practice
Replied on 16 June 2023
Dear Kelly We apologise that it was not explained to you that you would be telephoned in a time window. We will ensure that this is made clearer at booking both in person, on the phone and online. I hope you will see improvements in all aspects of our patient services. Thank you for your feedback. Michelle Barros Q&F Manager