Hall Green Health
979 Stratford Road, Hall Green, Birmingham, West Midlands, B28 8BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Repeat prescription
Rated 1 star out of 5
by Mandy Dance - Posted on 08 September 2023
My husband handed in a repeat request on Monday. It was physically handed in and was from the back of ongoing scripts and in an envelope clearly marked with several methods of contacting us. This was not sent to the chemist by Friday of that week. Monday to Friday and still not sent. My husband has heart failure and is reliant on these drugs. Why, when you say 48-72 hours does it take more than five working days and it’s still not done? If we request early we are told it is too early so what is the answer???? Tell me!!!!!!
Visited September 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 23 August 2023
Can’t book a health review at surgery, they won’t give my inhalers until I have one. Gp texted me to book an appointment regarding 3 year issue of migraines. Can’t book until I go online to 2 different websites that don’t allow you to book emergency appointments. Website says I need an emergency appointment. Surgery won’t allow to book at their site. Phones always engaged. They change their policies regular but don’t inform reception staff. No one here knows where to send patients so they send you wherever they want. I am waiting for 2 hours to have a blood test and yet I still have around 15 ppl ahead of me. This is just my experience today. Previous experiences include testing positive to coeliac disease and gp not telling me until a year later when I tested positive again. Lots and lots more negatives. Now time to change gp
Visited August 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Just terrible
Rated 1 star out of 5
by Aaron - Posted on 28 July 2023
Every single time… it’s a nightmare to call and when you do they say no appointments and call back…. This time on this rubbish new online thing… ‘doctor said you need to be seen face to face but….. no appointment for 2 to 3 weeks’ but wait for it… rather than book that I get ‘so please call back in a few weeks so we can book you in’…. Like there will be appointments then, I seriously worry about the well-being of our vulnerable and elderly but also those who aren’t yet but will be if they don’t address the medical issue they have. I seriously think this surgery has problems which will at some point cause deaths…. Staff are numb to poor service so all you get is ‘computer says no’… someone needs to intervene and press the stop/resets button and get stuck in as currently (and last few years) it’s been literally horrendous…. So sorry to write this… sure I’ll get a ‘please contact me to discuss’ but never want to hear….
Visited July 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Aaron, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Great pain
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Amina is not working and I'm in severe pain so I can't get medical help. They don't reply to several emails. Help!
Visited June 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. As you have posted anonymously, we cannot contact you to offer you our help. If you would like to raise a complaint or contact us, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled Always excellent
Rated 5 stars out of 5
by J Dean - Posted on 06 June 2023
I cannot fault my GP practice Hall Green Health. All staff are polite and courteous. Always call me back. Appointments go to plan as you would expect.
Visited June 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear J, Thank you for your feedback. We are very pleased to hear that you are happy with the service provided by our staff members as well as our procedures. We will ensure to share this with the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled Incorrect information
Rated 3 stars out of 5
by Anonymous - Posted on 12 May 2023
Arrived for appointment early. Booked in on screen which stated ‘waiting area 3’ downstairs. Appointment was 9am, I checked with reception at 9.15am as appointment was late only to be informed that GP had been calling for us in location 4 which was upstairs
Visited May 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. If you would like to raise a complaint, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health
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Review titled Well organised
Rated 5 stars out of 5
by Laura Jerram - Posted on 22 May 2023
Just wanted to say that I’ve consistently been having really good experiences with Hall Green Health since using the Anima service to request an appointment. At first I found it quite onerous to fill it all in but it’s clear the more detail you give the quicker they can either offer you an appointment or point you in the right direction
Visited May 2023
Review titled Hall Green Health
Replied on 27 September 2023
Good morning Laura, Thank you for your 5-star review. We are very pleased to hear that you are impressed with our appointment system, Anima. We will ensure to share this with the entire team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled Fabulous service new Anima request appointment system
Rated 5 stars out of 5
by Susan - Posted on 26 April 2023
HGH have proved again what an exceptional Surgery they are. The staff and Doctors work well as a co ordinated team to get an appointment for you stress free. Today I used the new Anima appointment request online service, I completed it with ease and appreciated the prompt at each stage for relevant information. 15 mins after submitting it I received a phone call to offer me a GP appointment in approx 1.5hrs time, F2F and followed up with a text confirmation. I was impressed at the speed and also at the appointment offered so quickly - mine was for a painful accidental injury whilst not a medical emergency or anything exciting it was a concern for me and to get this response was impressive. I visit regularly and notice the improvements HGH are continuing to make, eg the health booths for BP etc and today I was pleased to see 2 receptionists and 1 staff walking around for queries - I was concerned I might have been waiting in wrong area. The Security man is helpful and reassuring it feels like “normal” again at long last which gives me confidence for future plans. Well done Hall Green Health, you are all appreciated.
Visited April 2023
Review titled Hall Green Health
Replied on 27 September 2023
Hello Sue, Thank you for your review. We are very pleased to hear that you are satisfied with our new appointment system, Anima, as well as our staff members. We will ensure to share this with the team here at Hall Green Health. Many thanks, Jess, Communications and Engagement Officer
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Review titled New appointments system
Rated 3 stars out of 5
by Anonymous - Posted on 09 March 2023
I rang for an appointment at 8.30 on 8th February. When they phoned me back l was told there were no more appointments but l could have one if l agreed to be filmed for the Doctor's Behind Closed Doors or l could go to somewhere in Greet. When l said l could not get there they found me an appointment at Shirley Road. The Doctor l saw there prescribed a weeks antibiotics and told me if it didn't clear up to come back and ask for another appointment. I tried to book one through the new Anima system, filled in pages of irrelevant questions, and the plan they sent back was to go Katie Road - wherever that is. I am a patient at Hall Green Health, have been ever since they opened, and l want to be seen there. I have Never had any problem getting an appointment at Hall Green Health before. Why on earth have you started this new useless system?
Visited March 2023
Review titled Hall Green Health
Replied on 27 September 2023
Dear Patient, Thank you for your feedback. We are very sorry to hear that you are dissatisfied with the service provided. In order for us to investigate this further, please submit your query through our feedback form bit.ly/HGHFeedback. Our Quality Assurance Officer will then investigate this issue if necessary. Many thanks, Hall Green Health
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Review titled Anima is useless
Rated 1 star out of 5
by N.A - Posted on 21 March 2023
I have the same mobile number for myself and my mother but the system does not accept this. Totally useless. I can't even book urgent medical appointments and I waste hours and no one can help me.
Visited March 2023
Review titled Hall Green Health
Replied on 07 June 2023
Dear patient, Thank you for your feedback. We are sorry to hear that you are dissatisfied with the service provided. If you would like to raise a complaint, please go to our website www.hallgreenhealth.co.uk/navigator/feedback/. Once you have filled out the form, our Quality Assurance Officer will be happy to investigate the issues raised if necessary. Many thanks, Hall Green Health