Hall Grove Group Practice
4 Hall Grove, Welwyn Garden City, Hertfordshire, AL7 4PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Stephen thake - Posted on 25 March 2025
I had two conditions that I wanted the doctor to look at.Both were check one at a time with satisfactory response
Visited March 2025
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 March 2025
I had a nasty looking black spot on my forehead and became worried it might be cancerous. I rang the surgery and they booked me in to see a Dr that afternoon. I was reassured all was okay and I was impressed with their speedy reaction to my concern. In the past I had another problem and again was treated quickly and thoroughly with great sensitivity. It is reassuring to know there are Drs there who can treat you when you feel it is urgent. The practice is clean and pleasant and is easy to reach from Welwyn Garden City.
Visited March 2025
Review titled Hall Grove Group Practice
Replied on 26 March 2025
Thank you for taking the time to give us this positive feedback.
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Review titled Very good practice
Rated 5 stars out of 5
by Joely Koos - Posted on 25 February 2025
I have been very happy with access to my doctor, and with how I have been treated. I used e consult. I was then rung 90 mins later and then saw the doctor 30 mins after that at the surgery. The doctor listened well, and then explained my symptoms and situation very clearly. He also organised for me to have blood tests which I attended at the local hospital immediately. It was all very easy- I felt respected and cared for.
Visited February 2025
Review titled Hall Grove Group Practice
Replied on 25 February 2025
Thank you for taking the time to respond.
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Review titled Prompt response
Rated 5 stars out of 5
by Neha Miteshkumar - Posted on 11 February 2025
Getting appointments is so easy and treatment is very prompt. I have got appointment with one call only and very well received treatment.
Visited February 2025
Review titled Hall Grove Group Practice
Replied on 12 February 2025
Thank you for taking the time to post this positive review.
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Review titled Poor Service
Rated 2 stars out of 5
by Tony - Posted on 27 January 2025
Was called by the pharmacy to repeat a prescription. Unable to give details so was told to call back when I had them. I called back to be told they all work from home but they would send them a message. Of course, no call back, called today to be told no message was forwarded, so asked if they would forward a message, which obviously the computer must have said said no! to be told I need to go online and fill in an EConsult. Can’t someone just talk to another person, especially when they instigated the call and asked me to call back. Just feel like I’m constantly wasting my time.
Visited January 2025
Review titled Hall Grove Group Practice
Replied on 12 February 2025
Thank you for the feedback. We have rectified the situation and taken measures to stop this happening again.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2025
My e consult was responded to well within the expected time. I had missed all the calls but still was seen the same day. Nice, friendly Dr who gave me the consultation and I could go straight away to pick up my medication. Everything was explained well including a possible follow up. I felt very reassured and my problem had been dealt with very promptly.
Visited January 2025
Review titled Hall Grove Group Practice
Replied on 10 January 2025
Thank you for taking the time to write this nice review.
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Review titled Very poor service
Rated 1 star out of 5
by Dee - Posted on 23 January 2025
The Dr don't want to help with my issues just constantly palm you off with medication. Which helps to a extent but don't help solve the issue. Infact I got better help and advice from a Facebook group. Terrible service
Visited January 2025
Review titled Hall Grove Group Practice
Replied on 24 January 2025
Sorry to see you do not feel you have been given a good service. Looks like you have put a negative comment on here in the past. Obviously, we do not know from your entry any specifics. None of our doctors would give you a medication unless they thought it might help. As you have written 'constantly' it seems you have been given multiple appointments to try and help your issue. It is good that you did find benefit from a Facebook group- guessing this was a self-help group of some kind. As well as writing this semi-anonymous negative post, I wonder if you can drop in a letter to the surgery detailing more specifics about what you learned/benefits you gained from this Facebook group so that it can shown to the doctors you saw. Thank you.
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Review titled Quick response time
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
I submitted an online request for medical help and got a phone call back within 39 minutes which resulted in being able to see a GP that same morning.
Visited November 2024
Review titled Hall Grove Group Practice
Replied on 29 November 2024
Thank you for posting.
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Review titled Impossible to contact
Rated 3 stars out of 5
by Anonymous - Posted on 11 November 2024
I've been texted an incorrect link but you can't reply to the text. So I phoned to ask for the correct link and have to wait on hold. After 15+ minutes of waiting I finally got through to be told the connection was bad and rather than give me a moment to move they immediately hung up and didn't even try to call back. So now I have no choice but to drive in, to ask for a correction to their original mistake. Why is it so impossible to contact via email or text for these administrative tasks?
Visited November 2024
Review titled Hall Grove Group Practice
Replied on 11 November 2024
Sorry this happened to you. With the eConsult IT system we are now able to leave the Admin econsults running for longer. The aim will be for this to be open from 8am until 3pm every day.
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Review titled Great service
Rated 5 stars out of 5
by Gus Edwards - Posted on 26 October 2024
Went to Parkway surgery at 4pm to get a urine sample bottle and explain my problem. Reception said the gp would ring me later. Before I got back to my car, he had phoned and asked me to go to the Hall Grove surgery. I drove there gave my sample, had a consultation and examination with gp. Got prescription for antibiotics. Went to pharmacy and got them and this all Before 5pm. Fantastic service from start to finish by both surgeries
Visited October 2024
Review titled Hall Grove Group Practice
Replied on 11 November 2024
Thank you for taking the time to make this review.