Hall Grove Group Practice
4 Hall Grove, Welwyn Garden City, Hertfordshire, AL7 4PLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice with amazing GPs
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
The doctor was quick to book an appointment in, helped me to understand my diagnosis and reinforced that it would get better. I felt confident coming out of the appointment knowing what was causing my symptoms
Visited July 2024
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Review titled Good service
Rated 5 stars out of 5
by Nathanael Burke - Posted on 21 June 2024
Very knowledgeable doctor and quick service. Gave good advice to all of our queries. Was friendly and approachable.
Visited June 2024
Review titled Hall Grove Group Practice
Replied on 23 June 2024
Thank you for taking the time to give this positive feedback.
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Review titled Good practice pleased I chose them
Rated 5 stars out of 5
by chris bartlett - Posted on 19 April 2024
Every time I see a gp they give me good advice. Thought eConsult service which is now the only way in to an appointment is next to useless. I wanted an appointment for a common condition that is not listed on the eConsult platform. I had to say that I had a cough and hope that a GP read the message I left. Service like that let’s a really good surgery down.
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 19 April 2024
Understand this frustration. The eConsult platform is a national IT system, we have no control over this. What you did is the right way to use it. If the exact condition doesn't appear, use a reasonable alternative. We will act on what you write, not the headline at the top.
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Review titled Quick response and great service
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
I recently had a health concern and called the hall grove practice. The reception arranged for my doctor to call me back, and not only did they call quickly, I was seen that very afternoon. I am very pleased with the excellent service from hall grove and parkway surgery.
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 30 April 2024
Thank you for taking the time to post this.
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Review titled Very helpful Dr Appointment
Rated 5 stars out of 5
by Warren Barns - Posted on 23 April 2024
I had a very helpful and efficient appointment with a doctor today, he was helpful in explaining things clearly and the prescription of medication.
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 26 April 2024
Thank you for the nice review.
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Review titled Efficient call back service
Rated 5 stars out of 5
by Sophie De-martin - Posted on 25 April 2024
I requested a call back service and was first contacted by a receptionist and then booked in for a triage gp to call me. This all happened within the same day, was prescribed medication that I was able to collect the same day and overall would describe the experience as very efficient
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 26 April 2024
Thank you for the review. We think the call back service works well. For any patients reading this, be aware that if you call the practice a second time, while waiting for the call back, this removes your original call back request.
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Review titled Quick response
Rated 5 stars out of 5
by Lorenzo - Posted on 19 April 2024
Called in the morning and got an appointment immediately to check my 4 yrs old daughter for a possible ear infection. The doctor was very good in explaining what to do and not to do
Visited April 2024
Review titled Hall Grove Group Practice
Replied on 19 April 2024
Thank you for the very nice comment. I hope everything has worked out ok and she is improving now.
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Review titled Very unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
Sat in the phone waiting 42 minutes only to be told nothing try calling back tomorrow. I explained that I was feeling really low and needed to talk Dr about it and my medication. She didn't care not interested, terrible service!
Visited March 2024
Review titled Hall Grove Group Practice
Replied on 27 March 2024
We saw or spoke to over 100 people today that asked for urgent on the day help. Several of our doctors worked for 10.5 hours today from 8am until 6.30pm, without a proper break. Unfortunately, despite this, on some days it is impossible to speak to/see every person that asks for an appointment. If there are no more appointments then there are no more appointments, a receptionist can't invent them. No one needs to wait on the phone. There is a call back button you can use.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
I joined this practice recently and am very pleased with the care I have received. The reception staff are very patient and did their best to find me an appointment at the earliest opportunity. The doctor I saw was very diligent and did their best to understand the problems I was having - I am feeling much better thanks to them. The level of care I have received here is more than satisfactory and I would wholeheartedly recommend this practice.
Visited January 2024
Review titled Hall Grove Group Practice
Replied on 27 March 2024
Thank you for leaving such a nice review. We see 100's of people everyt day, but unfortunately most people only think to add a review if they have something negative to say. We share these reviews with staff and it makes a difference to our day.
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Review titled 13 months and still no treatment
Rated 2 stars out of 5
by Ch C - Posted on 17 January 2024
I am astounded, after working years in the NHS myself that despite reporting the same symptoms over 12 months ago and requesting a CT or MRI scan in August 2023, I still have no diagnosis and am awaiting scans. Today I called to check whether a referral I discussed with a locum before Christmas had been made and was told it was sat on a doctors desk. I was cross and received a text later saying do not display being cross again. The same practice texted me before Christmas to tell me also not to call out emergency services 'to discuss medical issues' as a referral for a scan had been made on the 20th December. My call out was for chest pain, very painful lymph glands and mammary pain. I left work in September because I feel so unwell. If the NHS is in high demand then please provide a referral letter so I can arrange for private diagnostics - payment for my health is not an issue, and the private sector will not book me an appointment without a referral from a GP.!!!
Visited January 2024
Hall Grove Group Practice has not yet replied.