Hamble Valley Health Pcn
Satchell Lane, Hamble, Southampton, Hampshire, SO31 4NQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Hamble Valley Health Pcn.
Reviews
-
Review titled Fabulous service
Rated 5 stars out of 5
by C David - Posted on 27 July 2024
Due to the nature of my problem, I visited the practice to make an appointment and was met with a very helpful, accommodating and friendly receptionist. This was followed by a punctual phone call from the GP and wheels were put in motion immediately. I have always had the most accommodating, helpful and friendly response from all the reception staff and I thank them for being so.
Visited July 2024
Review titled Hamble Valley Health Pcn
Replied on 29 July 2024
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Blood test
Rated 3 stars out of 5
by Mark Venables - Posted on 10 September 2024
Went for a routine (health check) blood test on 24 July. The nurse was, as ever, brilliant. She told me to make I phoned for the results around a week later. The results came through to my NHS app but were a series of acronyms with numbers, so were unintelligible. I phoned for the results but was told there had been a delay at Southampton. I phoned again a couple of weeks later (at least a week after the results were sent to me) and was told the Dr hadn’t reviewed them. I was also told if there was anything to worry about, I would have heard. Separately from this (does not affect my rating) I have had a text today with a link to verify my weight and height. When I click on the link, a message comes up “sorry Practice no longer subscribes to this service”. This may be a scam, but it is concerning whether a scam or not
Visited July 2024
Review titled Hamble Valley Health Pcn
Replied on 13 September 2024
Dear Mark, Thank you for your valued feedback, which is used to help review the services offered to our patients. We apologise for the delay in reviewing your blood test results and thank you for highlighting the issue in the text message you received. We have now fixed this issue and wish to thank you for bringing this to our attention. Kind regards, Blackthorn Health Centre
-
Review titled Very kind and helpful Doctor
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
Had a bit of a scare with my health. I was seen by a very caring and helpful doctor who was so thorough in explaining everything to me and the way forward. Thank you so much for helping me.
Visited July 2024
Review titled Hamble Valley Health Pcn
Replied on 29 July 2024
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Great Surgery
Rated 5 stars out of 5
by Glenda Chase - Posted on 08 June 2024
I saw a lovely nurse for my blood test, she was very friendly chatty and looked as if she really enjoyed her work. Extremely professional, an all round good experience. I would also like to add that the receptionist was friendly and very approachable.
Visited June 2024
Review titled Hamble Valley Health Pcn
Replied on 10 June 2024
Dear Glenda, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2024
Phone call appointment with doctor who was helpful with my issue, suggesting online self help group and referral for a scan
Visited June 2024
Review titled Hamble Valley Health Pcn
Replied on 25 June 2024
Dear patient, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Steroid Injection
Rated 4 stars out of 5
by Fiona - Posted on 18 June 2024
I was able to get a steroid injection at the surgery as opposed to waiting for orthopaedic choice and having to travel a considerable distance. The doctor was punctual, professional and very considerate and administered the knee injection with minimal discomfort and was amazingly effective at distracting you from the injection. Thank you!
Visited June 2024
Review titled Hamble Valley Health Pcn
Replied on 19 June 2024
Dear Fiona, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Listened to my problem.
Rated 4 stars out of 5
by Charles Hunt - Posted on 12 June 2024
Doctor listened, viewed and took on board problem and instituted action and follow up. The hope is that this will significantly improve my quality of life, which after years will be very welcome.
Visited June 2024
Review titled Hamble Valley Health Pcn
Replied on 13 June 2024
Dear Mr. Hunt, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Great practice
Rated 5 stars out of 5
by Dan White - Posted on 05 June 2024
I saw the nurse on 040/06/24 @ 10am. She was very positive, kind and helpful. I left her feeling positive, motivated and like she cared.
Visited June 2024
Review titled Hamble Valley Health Pcn
Replied on 07 June 2024
Dear Dan, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre
-
Review titled Can never get an appointment
Rated 1 star out of 5
by Darren - Posted on 15 May 2024
Never any appointments. Just tried to book my 6 year old daughter for an ankle injury but all I was offered was a telephone call (Because it can be examined and she can show where it hurts over the telephone??). Our son was so bad 18 months ago he spent 2 weeks in hospital, but still he couldn't get seen here. We were moved here from Lowford 2 years ago (Where we always had appointments) with the promise of an improved service but quite frankly it's been terrible. The staff are nice but they are put under terrible pressure by the practice having inadequate resources.
Visited May 2024
Review titled Hamble Valley Health Pcn
Replied on 17 May 2024
Darren, We are sorry that your recent experience with the Practice has been negative. Unfortunately, we are unable to discuss personal complaints further via this platform. However, you are welcome to raise this complaint via the link below and we will investigate this further. https://www.blackthornhealthcentre.co.uk/make-a-complaint Kind regards, Blackthorn Health Centre
-
Review titled Efficient helpful appointment
Rated 5 stars out of 5
by Gail Foster - Posted on 25 May 2024
I arrived for an 8am appointment. Doors were locked. Waited outside with two others. When door was opened by a team member, she ignored waiting patients. My appointment was on time, unrushed, explanation and information was offered. Future options made clear.
Visited May 2024
Review titled Hamble Valley Health Pcn
Replied on 28 May 2024
Dear Gail, Thank you for your valued feedback, which is used to help review the services offered to our patients. Kind regards, Blackthorn Health Centre