Hampton Medical Centre
Unit 6B, Serpentine Green, Hampton, Peterborough, Cambridgeshire, PE7 8DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The most uncaring and unhelpful person
Rated 2 stars out of 5
by Anonymous - Posted on 09 July 2024
Told I had a telephone appointment with a Dr but spoke to a lady with a nurse access role who was one of the most uncaring and unhelpful people I’ve ever spoken with. A very negative experience m. On the positive side I was very impressed by the care I received from the Dr a couple of weeks ago.
Visited July 2024
Review titled Hampton Medical Centre
Replied on 10 July 2024
Dear Patient I am saddened to hear your assertion that you had a poor experience at the Practice recently. We pride ourselves on giving our patients quality and compassionate care. I would therefore like to investigate the circumstances surrounding your experience but can only do this with more detail from you. Please arrange to come in and speak to me regarding your experience. Alternatively you might submit a formal complaint in writing, so enable an investigation. I look forward to hearing from you. With Kind Regards Allison Wenlock (Business Manager)
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Review titled Efficient and pleasant
Rated 5 stars out of 5
by Susan - Posted on 11 July 2024
I had a general health check, with blood tests. Staff were efficient and pleasant. Didn't take long, and they identified a separate potential problem which was analysed, diagnosed and dealt with inside of three weeks. Thanks!
Visited June 2024
Review titled Hampton Medical Centre
Replied on 11 July 2024
Dear Susan Thank you for taking the time to leave your review. We are very pleased to hear of your positive experience with the Practice. We have an excellent team of clinicians and admin staff and put great value on providing a caring approach to our patients along with prompt and effective treatment. With Kind Regards Allison Wenlock Business Manager
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Review titled Shocking service
Rated 1 star out of 5
by Mrs Paula gilbert - Posted on 11 April 2023
Called on the Tuesday to say my son had been vomiting and dizzy since he woke up.He also had really low blood pressure and pulse called them to ask for emergency appointment because I didn't want to use the a&e if I didn't need to was told no appointments I explained it was an emergency and was told there were no appointments until Thursday or I could call 111 which I did and am still waiting for them to call back.worst surgery I have ever experienced since I moved here now I cannot wait to leave myself and family are always well and this is my first experience with doctors in years such a truly awful service.
Visited April 2023
Review titled Hampton Medical Centre
Replied on 27 June 2023
Dear Mrs Gilbert It is appropriate that you ring NHS 111 for Medical Emergencies but we cannot comment on why you didn't receive a call back from that service provider. You were offered a routine appointment on the Thursday, which was within 48 hours of you calling on the Tuesday prior, so we would consider this appointment to be within an acceptable timeframe. With Kind Regards A Wenlock Business Manager
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2022
It's a ridiculous process, so now I'm left here waiting for 2pm so I can ring again, hold for an hour or so, be told I've missed the opportunity to get an appointment, then tomorrow I can repeat this whole depressing procedure. They constantly interrupt the hold music to tell you they are too busy, well I'm busy too I'm not spending 2 hours a day on the phone trying to see a doctor because I'm bored.
Visited October 2022
Review titled Hampton Medical Centre
Replied on 24 January 2023
Hi, I am very sorry for the very late response. Please do get in contact with myself on 01733 556900 if you wish to discuss anything any further, i do appreciate this was some months ago. Kind Regards Vicky
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2022
I wouldn’t recommend this practice to anyone, in fact I am going to change my gp as this one is ridiculous. Rang at 2am, I was told the doctor would ring me back which didn’t happened so I had to go to A&E as it’s the weekend. Awful service and rude doctors and staff.
Visited October 2022
Review titled Hampton Medical Centre
Replied on 24 January 2023
Hi, I am very sorry for the late response, if you do wish to discuss anything any further please contact me on 01733 556900, I do appreciate this was some time ago but happy to discuss still. Kind Regards Vicky