Hampton Wick Surgery
Hampton Wick Surgery, 26 Upper Teddington Road, Kingston Upon Thames, Surrey, KT1 4DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Medication request declined
Rated 1 star out of 5
by Simon Willington - Posted on 17 July 2024
I was discharged from Hammersmith hospital after heart surgery with 28 days of medication. When I made a request for extra medication on 13th July my request was declined. I'm not without diabetic and essential heart medication. Very poor and potential life threatening action
Visited July 2024
Hampton Wick Surgery has not yet replied.
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Review titled Efficient and friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
I have had to visit the surgery twice recently - one non urgent and once more urgently (I rarely go there as I am fortunately fit and well). On both occasions I was able to see a doctor (face to face) or speak to the nurse and received treatment on the same day. I have always found the staff there to be very helpful and would definitely recommend this practice to anyone.
Visited September 2023
Hampton Wick Surgery has not yet replied.
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Review titled Standard declining
Rated 2 stars out of 5
by Anonymous - Posted on 09 October 2023
Receptionists really let the practice down with their attitude to polite patients. Defensive, interrupting and impatient. The admin is pretty poor all round -perhaps the root cause of the last CQC rating of needing improvement on 4 of the 5 standards. Doctors ok when you get to see or speak to them. But they seem defeated and short of time. Nurses are polite and kind.
Visited September 2023
Hampton Wick Surgery has not yet replied.
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Review titled Great experience
Rated 4 stars out of 5
by JClarke - Posted on 20 March 2023
I would like to commend great service I have received today. Receptionist was so kind and booked my appointment straight away. The doctor called me back within an hour and was very caring and understanding and dealt with my illness with compassion. I have received great treatment. The surgery has improved so much in the last year and it’s a great practice to be wiht .
Visited March 2023
Hampton Wick Surgery has not yet replied.
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Review titled Majority of the GPs wonderful, but one exception.
Rated 4 stars out of 5
by Katy Charlotte Grubb - Posted on 14 February 2023
While every other member of the team of GPs is fantastic - compassionate and efficient - there is one GP who is very cold, uncaring, and bordering on rude. And, unfortunately this was the GP who called me back today. I have never had a positive experience with this particular GP - GP didn't ask how I was feeling, or express even the most generic of pleasantries like "Hi, how are you?". They had all the warmth of a self-service checkout, and stick out like a sore thumb amongst all the other GPs at this otherwise wonderful practice.
Visited February 2023
Hampton Wick Surgery has not yet replied.
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Review titled Awful, awful telephone consultancy service
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
I had an appointment for a doctor to call me at 4.20 on a Thursday afternoon. At 5.30 I rang to see when the call would be. While I was ringing, the doctor called and left a message saying he would call in the morning. I have waited all morning and I didn't receive a call from the doctor. I phoned the surgery and the receptionist said someone would call between 1-6 this afternoon (Friday). How am I supposed to live my life around this? I have things to do and it's impossible no to use the telephone throughout this 5 hour window until the doctor calls! Also the medical matter is a personal one and I don't want to talk about it in a shop, or on the street. I have been waiting 3 weeks to speak to a doctor about this and it has been a ridiculously stressful and difficult process.
Visited September 2022
Review titled Hampton Wick Surgery
Replied on 28 November 2022
Dear patient Thank you for your feedback, we are very sorry to hear you had a disappointing experience when trying to speak to one of our Dr's. It would be extremely helpful for us to investigate your concerns further if you could email the practice directly hamptonwicksurgery@nhs.net All feedback is welcomed and allows us to improve our services to patients. I look forward to hearing from you.
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Review titled Great Practice
Rated 5 stars out of 5
by Vivien - Posted on 03 October 2022
Hampton Wick surgery is a most efficient and reliable practice. I cannot speak highly enough of the service I have received. The reception administration staff are so helpful, the Practise Nurses and GP teams provide first class treatment. I would like to thank them all for the care and ongoing treatment I have received.
Visited September 2022
Hampton Wick Surgery has not yet replied.
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Review titled Great practice, thank you very much
Rated 5 stars out of 5
by Anonymous - Posted on 07 September 2022
Your Review: I recently experienced some worrying symptoms. When I contacted Hampton Wick Surgery, I was given a telephone appointment that day with my doctor who made arrangements for me to collect an initial testing kit that day. My doctor got me onto the cancer pathway where I was seen so quickly and happily all tests have shown that I'm fine. My doctor kept in touch, proactively throughout. I am immensely grateful to my doctor and all at Hampton Wick Surgery for the excellent care and kindness I received.
Visited August 2022
Hampton Wick Surgery has not yet replied.