Handforth Health Centre
The Green, Wilmslow Road, Handforth, Wilmslow, Cheshire, SK9 3HLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
by Sharon Marshall - Posted on 21 October 2024
Used the online request as suddenly experiencing vertigo. My request was quite detailed! Received a phone call almost immediately, which led to an appointment within an hour suggesting that it was quite important I see a doctor! The doctor I saw made no reference to what I had written! I paraphrased My spine issues especially compacted cervical spine resulting in neck and shoulder pain and lack of mobility! Doctor asked if I had numbness tingling in hands “yes” Do I have tinnitus “no” Checked my ears = clear Diagnosed BPPV (ears) then showed a video of an action she could do that may work ! Absolutely not as stated my neck would not cope with that movement! Explained again that I was regularly seeing an osteopath to help with pain and mobility, her response was an osteopath only deals with muscle, which is wrong !! I explained that I could not take time off work and with the current pain with my back and now vertigo I was finding it hard to cope ! Her response was that hopefully it would go of its own accord. My response was I’m seeing my osteopath Thursday. I really didn’t understand the ear thing when there are 3 other possible causes that seem more likely. Peri menopause, a migraine symptom (both of which are things I have and am experiencing) and of course the fact I’m being treated by an osteopath for compacted spine issues ! I have always had a good, informative experience at this practice with the doctors being helpful and kind, was very disappointed this time.
Visited October 2024
Review titled Handforth Health Centre
Replied on 19 November 2024
Dear Ms Marshall, thank you for your feedback. I am sorry that you felt that the GP was not listening to you nor had they read your online request for help accurately. I have passed your comments back to the GP concerned and will ask her to review the consultation. If you require further support with the issues please do get back in touch with us for a further appointment or contact me to discuss further. Kindest regards Mrs F Edridge, Practice Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
Filled in klinik request early evening, had all back 8.30am with appointment for 9.50am with doctor, prescribed medication with GP walk-in for X-rays at Macclesfield hospital.Attended the hospital the following morning for X-rays i,in and out within 20 minutes fantastic service.
Visited December 2023
Review titled Handforth Health Centre
Replied on 16 January 2024
Dear Patient, thank you for your recent review about our service. We are pleased that you were seen and assessed quickly and hope this provided some reassurance to you. Your comments have been passed to the GPs and admin staff who really appreciate the positive feedback.
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Review titled Great experiences
Rated 5 stars out of 5
by Natalia - Posted on 16 June 2023
The service offered from this practice is second to none! After submitting a form online, I quickly received a triage phone call from the doctor who listened to my symptoms and acted accordingly! I got medication the same day and a txt with results a few days later! After discussing this with friends they were amazed at the service compared to experiences they have had with their practices! This was not a one off as I have consistently had great experiences over the past few years when I have required appointments etc. I appreciate being registered to such a quick acting, effective practice!
Visited June 2023
Review titled Handforth Health Centre
Replied on 20 June 2023
Dear Natalia Many thanks for your positive feedback which has been passed on to the staff. We appreciate your comments and your confirmation that we are doing our best for our patients. Kindest regards.