Handsworth Medical Practice
Handsworth Avenue, Highams Park, London, Greater London, E4 9PDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 3 stars out of 5
by Jane - Posted on 06 September 2024
Having always found this practice amazing I am really disappointed with my current experience. I'm now on third day of being on hold only to eventually be told all appointments gone and to call back Monday (can't prebook an appointment). It's a ridiculous system and, quite honestly, the fact that there is no response to these reviews (good or bad) tells me how much they care what we think!
Visited September 2024
Handsworth Medical Practice has not yet replied.
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Review titled Worst Services
Rated 1 star out of 5
by Ranjit Sreenivas - Posted on 30 August 2024
In this world of modern technology, they still operate in a traditional way. No online appointments. Need to call between 8 to 10 am mon to fri. If you are lucky you will get the appointment. It is like a lottery. I booked the appointment and a blood test was given. Doctor said once the results comes then they will contact me. When I contacted the results team they said Doctor will call me by the end of the day. No one called. I called the next day and they said I have to call them to book an appointment again by 8 to 10 am. As it is friday now I need to wait another 2 days to call and book an appointment. I am looking to switch to another practice.
Visited August 2024
Handsworth Medical Practice has not yet replied.
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Review titled Unhelpful, incompetent staff at reception
Rated 1 star out of 5
by Patient - Posted on 19 June 2024
As usual I was greeted with “computer says no!” response to solving a prescription error for my son who was post surgery. No empathy, no help, no support. I have experienced same issue when supporting my elderly dad at the reception. Absolutely disgraceful attitude from one staff member who point blank refused to help.
Visited June 2024
Handsworth Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jennifer K Smith - Posted on 10 May 2024
I had a call with a GP today. Apologies if I have her name wrong. She also saw my daughter recently. In both instances she listened, she was caring, her bedside manner made us both feel valued. The advice she gave was clear and she took time to explain. I really appreciated that today
Visited May 2024
Handsworth Medical Practice has not yet replied.
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Review titled Brilliant experience.
Rated 5 stars out of 5
by Rasheena beig - Posted on 10 November 2023
Gp is always helpful and deals with you efficiently and in a timely manner. Always listens, cant thank enough.
Visited November 2023
Handsworth Medical Practice has not yet replied.
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Review titled Great doctors but sadly useless reception
Rated 1 star out of 5
by Peter - Posted on 09 October 2023
Great doctors but sadly useless reception, who don't seem to pick up the phone and often aren't helpful or friendly when you do get through or meet in-person. No online appointment booking system. Only chance of appt is ringing at 8am on the day when even then often all appts are gone. Expect to wait 30-60min on hold, whatever the time. Sometimes the call unexpectedly drops or no-one picks up. After five years of it getting worse, including a referral that vanished and a general lack of follow-up, but mostly because of just how time-consuming it is to arrange time with a doctor or have a query answered, I have decided to look for an alternative GP. Such a shame as every doctor I’ve seen there has been really great - no complaints there whatsoever.
Visited October 2023
Handsworth Medical Practice has not yet replied.
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Review titled Lovely practice
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
I needed help urgently from the admin team, and they were able to help me straight away with what I needed. Thank you so much. Reception staff are always so kind and helpful, really appreciated. Thank you all.
Visited October 2023
Handsworth Medical Practice has not yet replied.
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Review titled Friendly, helpful and diligent staff
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2023
I needed to collect a form; it was quite late in the evening, and they went the extra mile to get it printed so I could take it with me.
Visited September 2023
Handsworth Medical Practice has not yet replied.
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Review titled Inaccessible care givers
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
Have no online appointment request system. Have to ring and get in a queue (if you are lucky) otherwise even worse ... you will keep ringing atleast a 100 times and no luck. Very stressful appointment system. For someone who is on the school run it is not practical to keep ringing and also drive the car in the morning. Appalling that they have removed online accurx appointment requesting. I will be leaving this practice soon and work as a GP myself.
Visited September 2023
Handsworth Medical Practice has not yet replied.
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Review titled Wrong telephone opening hours
Rated 2 stars out of 5
by Aus - Posted on 12 September 2023
I have injured my leg recently and I had to take a week of work off, I've tried calling to ask for a doctors note to extend for 1 more week as the swelling and pain has only decreased slightly. I had to then go into work for 1 day getting myself a taxi as i was unable to put my clutch down to drive. I was informed to call back "tomorrow at 8am" well here I am calling at 8 am and saying that the lines are busy and not open, I've tried getting through to option 1, 4, 6 and holding the line. At 8:16am I was then able to get through and placed in a queue, I was 30th! I have screwed shots of me trying to reach the surgery since 8am, this is awful service. I work 6:30am till late afternoon so calling the surgery gets difficult during work hours. You are on hold for 40 mins if not longer to just get to speak to someone. Econsult forms online are also waste of time. You fill one out and get a response 2 weeks later. This surgery was definitely better managed before the pandemic and now patient care is at 0. The Dr are pleasant and you can ask them questions but not always do I receive the answers I'm looking for, "I don't know why you're having these symptoms" is not something I like to hear from a Dr and without further assessments as well. Disappointed.
Visited September 2023
Handsworth Medical Practice has not yet replied.