Handsworth Wood Med.Ctr.
110-114 Church Lane, Handsworth Wood, Birmingham, West Midlands, B20 2ESContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I was seen on time. The Physio was excellent, giving me very good and helpful support. It was a first visit to physio, I would recommend this service.
Visited March 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 01 April 2023
Dear Patient, Thank you for your positive comments. We will feedback your comments to the practice team. Aimee Hampton, Practice Manager
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Review titled Concerned
Rated 3 stars out of 5
by Anonymous - Posted on 21 February 2023
Not a review, just comments. I have for years had bad experiences with this surgery getting through on the phone, making appointments, just getting to see a doctor. To the point where it has put me off getting my health looked after. I received a standard text the other day saying how people can no longer queue outside to make an appointment. As it is hard to get through on the phone, as it is now, l am hoping with the new measures you have announced you will be employing quite a few more " call handlers". I have experience in the past of waiting 2 hours for phone to be answered only when reaching that point to be cut off. Why do l not use the digital way of getting through. Well once l was provided with only half the information required, and twice l have got the information needed and got as far as "change password" and it wont work. I am due for an annual review, so remains to be seen how successful getting in for that is going to be. A suggestion now; after my 12 months of collecting meds once a month rather than every 3. Once your results from blood tests come back okay the doctor that puts your results into the system at the same time puts your repeat prescription back to 3 months. If its not a doctor that updates the system get them to pass details on to a doctor to do it, simple way of saving NHS money. Partly because of the trouble getting in touch with the surgery l have just left things as it was and had a walk every 4 weeks after ordering meds to pick them up. At the expense to the NHS that has obviously had more work, once a month not 3. l will leave that with you !!!
Visited February 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 28 February 2023
Dear Patient, I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Delia Arnold - Posted on 19 January 2023
I have,unfortunately,had to seek medical help over the past few months. I have found this surgery to be outstanding. The doctors and reception staff always treat you with respect and listen to you. I have phoned at 8am and always been given a call back or an appointment the same day. When I have had a call back, the doctor has either advised me, or if needed, seen me the same day. Today I rang at 8am and was seen at 9am by a doctor. I have nothing but praise for this surgery, who like all NHS establishments are, at present,under extreme pressure. Well done to all at HEMC.
Visited January 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 03 February 2023
Dear Delia, Thank you for your positive comments. We will feedback your comments to the practice team.
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Review titled Extremely Disappointing!!!
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
The practice is notorious at making it difficult for patients to get an appointment. You can call in at exactly 8am on the dot every day of the week and you’ll still be told by the receptionist that there aren’t any callbacks left. If you work any type of job that starts before 8am, don’t even bother registering at this practice as they will not make any exceptions for you. If eventually after several days of calling at 8am you do get lucky enough to receive a callback, brace yourself. I have had an awful experience every single time I’ve managed to get through to a doctor. As the patient you’re not seen, you’re not heard, you’re not cared for. They just try and get you off the line. There’s an extremely lack of empathy and duty of care at this practice. I’ll be extremely shocked if their response to any chronic pain or symptoms you’re experiencing isn’t solved by telling you to take paracetamol. I’ve been a patient at the practice for over 15 years, witnessing its steep decline. God forbid you state that you’ve done your own independent research and give any suggestions/request specific blood tests. You will be spoken to extremely condescendingly as you’re not a “doctor”and therefore clearly aren’t intelligent enough to do any thinking so any suggestions you have are automatically laughable to them. No matter how much I’ve stated my case in the past, I’ve been denied several times. It’s their way or the highway. You will not be listened to in the slightest. Nothing that comes out of your mouth will be taken on board. I’ve seen in the comments that management are asking patients who are leaving negative reviews to email them, however, I did so twice in the past using the address they’ve stated and to this day I still haven’t received a response. It just goes to show that it’s all an act.
Visited November 2022
Review titled Handsworth Wood Med.Ctr.
Replied on 22 December 2022
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Good practice
Rated 5 stars out of 5
by Mary Keelan - Posted on 11 November 2022
Today I had an asthma check -highly skilled nurse - clearly explained options & also referred me to Dr who in turn was highly skilled in dealing with issue & explaining next steps; she gave me time & placed medical symptoms in current context- this experience today is consistent with all of my experiences with the health professionals at hwmc for me & family. Thank you. Front office staff always helpful.
Visited October 2022
Review titled Handsworth Wood Med.Ctr.
Replied on 06 December 2022
Dear Mary Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2022
I’ve been having problems getting a appointment from this surgery since January .I’ve had only one face to face and one call back I’m in severe pain .I’m on the phone at 8am every morning and looking online for appointments. I cannot make it down to the surgery for 8am because I am unable to walk Farr due to pain .also if you want to find out about results you could be waiting up to one hour for someone to answer at the reception.
Visited October 2022
Review titled Handsworth Wood Med.Ctr.
Replied on 01 November 2022
Thank you for your comments. I am very sorry to hear that you have had difficulties at the surgery. We are currently experiencing a high volume of calls to the practice, whilst as a place of work we continue to be affected by unplanned absences and staff shortages. I would be happy to discuss this further if you would like to contact the surgery or email me at modality.hwmc@nhs.net. Aimee Hampton, Practice Manager