Handsworth Wood Med.Ctr.
110-114 Church Lane, Handsworth Wood, Birmingham, West Midlands, B20 2ESContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Going Above and Beyond
Rated 5 stars out of 5
by Sarah - Posted on 22 August 2024
Poorly 94 year old mother was superbly cared for by Doctors and nurses. Lots of excellent communication. Phone calls to check o. My mom’s health and her progress. Lot’s of relevant advice, good discussions and responses to my listening to my endless questions. The doctor m’s care was evident and so helpful in engaging and following up with other agencies. We have used Handsworth Wood Medical Centre for over 50years, with only my mother still registered as we live out of the area and this has been the best period of care we have had for 3 generations of our family. It is so reassuring when you really need the support that it has not only been provided but the professionals have gone above and beyond for my mother and continue to do so. A* and a shiny gold sticker to you. You are greatly appreciated.
Visited August 2024
Review titled Handsworth Wood Med.Ctr.
Replied on 28 August 2024
Dear Sarah, We are happy to see that your mother has received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Terrible
Rated 1 star out of 5
by Shirley Humphreys - Posted on 08 August 2024
Phoned at 8am to order my prescription was on call waiting 2 hours only to be told all lines are busy please try again later. Really the worst service ever.
Visited August 2024
Review titled Handsworth Wood Med.Ctr.
Replied on 13 August 2024
Dear Shirley, I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines, which has resulted in longer wait times. Our patient services team has been working very hard to answer calls under the additional pressure. However, I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. Please be assured that the staff at the Practice are working to their capacity in these challenging circumstances. Kind regards Frankie Patient Experience Team
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Review titled Unusual letter received
Rated 3 stars out of 5
by Peter Norman - Posted on 14 March 2024
I received a letter today from the nhs that I was no longer in the area of Handsworth wood surgery- and needed to find a new practice to join - I am no longer on the system - I dont understand as I live in b20 1be - I have been in this practice since 2015 - this has upset me + my wife and I obviously live together and she is still with the practice - I would like an explanation - I dropped the letter to reception with proof of my ID - please put me back on the system
Visited March 2024
Review titled Handsworth Wood Med.Ctr.
Replied on 08 April 2024
Dear Peter Thank you for taking the time to leave a review. Please contact the Practice directly in regards to your query Kind Regards Patient Experience Team
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Review titled Absolutely the worst practice
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2023
If I could give 0 stars I would. This practice doctors and professionalism is absolutely atrocious I contacted the doctors a few weeks back regarding a serious issue I was facing which was completely ignored then I was sent a rude email from the Patient Experience Officer. 0 stars!
Visited September 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 30 October 2023
Dear Patient, Thank you for taking the time to leave a review. If you would like to respond to the email you received I can take a look Kind Regards Patient Experience Officer
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Review titled Let down
Rated 1 star out of 5
by Janice,Flora - Posted on 25 August 2023
I understand & respect the strain on GP surgeries, so i rarely interact with them, but on this occasion having tried self-help & the local pharmacy, I sought GP advice. Feeling unwell & despite the inclination to stay asleep, I woke up & went on line at a second past 8 a.m. to find no appointments available. I tried another couple of times then hit the phone at 8.03. & established my place in queue with the assurance of a call back, which I got at 9.15 but only to inform me that there were no appointments available, & with no triage whatsoever. Though in pain the alternative of contacting 111 seemed extreme & a big leap from brief & convenient conversation with a local practitioner. I know this is also a more general & common cause for complaint yet my husband gets excellent service from Newtown Health Centre & has always secured a short notice call back from a doctor. I have been a patient for almost 50 years & my record will show that I am not a time waster or a hypochondriac - I feel so very disappointed & let down today. I have seen the bad press that the surgery has recently had & my experience seems to confirm the criticism around accessibility at short notice need.
Visited August 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 04 September 2023
Dear Janice Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer
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Review titled Staff are lovely but...
Rated 2 stars out of 5
by Anonymous - Posted on 12 May 2023
It takes hours to get through, during the entire day. GP doesn't call when they are meant to. The Callback service doesn't work. It definitely isn't the reception/call centre staff's issue. They are lovely and do try to help where they can. However there is obviously a breakdown somewhere with in this surgery as the patients are unable to access appointments online, they need to call for repeat medications - unable to get these in any other way, 8:00 morning queues are above 30 for over 2 hours sometimes.
Visited May 2023
Review titled Handsworth Wood Med.Ctr.
Replied on 02 June 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer