Handsworth Wood Med.Ctr.
110-114 Church Lane, Handsworth Wood, Birmingham, West Midlands, B20 2ESContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Mary Keelan - Posted on 11 November 2022
Today I had an asthma check -highly skilled nurse - clearly explained options & also referred me to Dr who in turn was highly skilled in dealing with issue & explaining next steps; she gave me time & placed medical symptoms in current context- this experience today is consistent with all of my experiences with the health professionals at hwmc for me & family. Thank you. Front office staff always helpful.
Visited October 2022
Review titled Handsworth Wood Med.Ctr.
Replied on 06 December 2022
Dear Mary Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2022
I’ve been having problems getting a appointment from this surgery since January .I’ve had only one face to face and one call back I’m in severe pain .I’m on the phone at 8am every morning and looking online for appointments. I cannot make it down to the surgery for 8am because I am unable to walk Farr due to pain .also if you want to find out about results you could be waiting up to one hour for someone to answer at the reception.
Visited October 2022
Review titled Handsworth Wood Med.Ctr.
Replied on 01 November 2022
Thank you for your comments. I am very sorry to hear that you have had difficulties at the surgery. We are currently experiencing a high volume of calls to the practice, whilst as a place of work we continue to be affected by unplanned absences and staff shortages. I would be happy to discuss this further if you would like to contact the surgery or email me at modality.hwmc@nhs.net. Aimee Hampton, Practice Manager
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Review titled No appointments
Rated 1 star out of 5
by Juliette - Posted on 30 August 2022
Impossible to get even a telephone appointment. Called dead on 8am to get my call answered at 8.45, to be told no appointments and they had already had 120 calls?! According to their automated message though I was number 24 in the queue when I first called? Receptionists are not interested and robotic. This is not a one off experience, they are consistently bad. They have been saying they are working on improving for years and it has not changed. GP standard is generally good but not all of them, the surgery needs a complete overhaul!
Visited August 2022
Review titled Handsworth Wood Med.Ctr.
Replied on 07 September 2022
Dear Juliette, Thank you for your comments. I am very sorry to hear that you have had difficulties at the surgery. We are currently experiencing a high volume of calls to the practice, whilst as a place of work we continue to be affected by unplanned absences and staff shortages. I would be happy to discuss this further if you would like to contact the surgery or email me at modality.hwmc@nhs.net. Aimee Hampton, Practice Manager