Hanscombe House Surgery
Hanscome House Surgery, 52A St. Andrew Street, Hertford, Hertfordshire, SG14 1JAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dismissive
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2023
This surgery has been nothing but awful experience after awful experience. They are rude and dismissive. it takes 2 weeks to get an appointment for an ongoing issue where I’m in constant pain. They will do a test won’t find the cause and then call it a day so you as a patient have to keep pushing to have another appointment to find the cause. you are made to feel like an inconvenience to them. The nurse was horrifically rude to me and spoke down to me so much I ended the call crying feeling totally humiliated and the doctor was equally as rude. I was only able to have a telephone appointment the doctor then seemed to lose her temper with me as I couldn’t hear her to begin with and just got ruder as the call went on. totally disorganised and chaotic. Avoid avoid avoid
Visited February 2023
Review titled Hanscombe House Surgery
Replied on 12 April 2023
Dear Patient, The Practice is very sorry to hear of your experience. Please can I try to encourage you to get in touch with me so I may be given the opportunity to investigate your feedback. I am extremely sad to hear that you were left feeling humiliated and like an inconvenience following your consultation. I am also sad and disappointed to hear that our staff would behave this way. We do have call recording in place which will help us with our investigation and follow up with the staff concerned. Please give either myself or a member of our Management Team a call so that we can address your unpleasant experience following a full investigation. Kind regards, Janine Ellis Business Partner for Dr Oates & Partners
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Review titled You won't get a better service in current circumstances.
Rated 5 stars out of 5
by David O - Posted on 20 February 2023
Been with the practice a long time. They have seen us through the recent difficult times and every time we have approached them, their service has been faultless. Yes they are under pressure but they have never forgotten that we are all patients and have always treated us with courtesy and consideration.
Visited February 2023
Review titled Hanscombe House Surgery
Replied on 22 February 2023
Dear David, Thank you for your very kind review of your experiences and for your understanding of the pressures the Practice is under. It is lovely to receive your feedback which has been shared with our team. It is nice to hear that you are happy with the treatment and service we provide. Kind regards, Mrs Janine Ellis Business Partner Dr Oates & Partners
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Review titled Open honest consultation
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2023
Saw doctor today to discuss HRT. Doctor listened to me openly and presented the pros and cons of taking it in simple to understand words backed up with statistics. Did not fob me off or insist I go away and consider, so appeared to value my time and my research done before the meeting, which I appreciated.
Visited February 2023
Review titled Hanscombe House Surgery
Replied on 16 February 2023
Dear Patient, Thank you for taking the time to post your review following your your consultation with our doctor. Your feedback has been shared with the practice team who are always pleased to receive appreciation for the care they provide. All registered patients are welcome to join our Patients' Voice Group and if this may be of interest to you, please email us at surgery.hanscombehouse@nhs.net Thank you once again for your review. Kind regards, Mrs Janine Ellis Business Partner Hanscombe House Surgery
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Review titled New paramedic is absolutely brilliant!
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2023
saw the paramedic at the practice today, absolutely super! Went above and beyond for me, took the time to explain things to me and the consultation did not feel rushed. Very friendly and professional. Would like to say a massive thank you to him
Visited January 2023
Review titled Hanscombe House Surgery
Replied on 24 January 2023
Thank you so much for posting your review. I am pleased to hear of your positive experience which has been shared with Harry, our practice employed Paramedic. He has asked me to pass on his thanks. It's nice to receive such positive feedback about our newly introduced and well used in-house service. Kind regards, Mrs Janine Ellis Business Partner for Dr Oates & Partners
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Review titled So friendly and professional
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
The nurse I saw for my smear test was so lovely and friendly, made me feel at ease and so professional. I attended an out of hours clinic which is such a great service. Also,the receptionist was kind and welcoming too! Working in healthcare myself I understand the pressures and hardwork required in primary care and this surgery is a fantastic example of what a great service the NHS can provide!
Visited December 2022
Review titled Hanscombe House Surgery
Replied on 16 December 2022
Dear Patient, Thank you for your lovely review. Your appointment was with the Enhanced Access service, the evening and weekend primary care service provided for surgeries within the Hertford & Rurals Primary Care Network (New River Health, Wallace House, Watton Clinic and Hanscombe House Surgery, who host the service. I have passed a copy of your review to the Manager of the service for sharing with her team. They will be delighted to receive such positive feedback and to know the care they provide is appreciated. Thank you once again for your lovely review. Kind regards, Janine Ellis Managing Partner for Dr Oates & Partners