Harambee Surgery
27 Skipton Road, Trawden, Colne, Lancashire, BB8 8QUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Harambee Surgery.
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
My experience of Harambee surgery is that it provides you with good access to appointments with GP, or Nurse in addition to dealing with requests or preparing prescriptions quickly.
Visited October 2023
Review titled Harambee Surgery
Replied on 24 October 2023
Dear patient Many thanks for your feedback. It was lovely to hear that you were treated with care and understanding by our team and we are delighted that you were offered and then able to book a GP appointment with ease. We are always here to help. A huge thanks again for your feedback. Thank you Paul Slater Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Deborah - Posted on 23 October 2023
My experience was with the surgery nurse for a health check. Helpful receptionist, helpful, friendly and professional nurse.
Visited October 2023
Review titled Harambee Surgery
Replied on 24 October 2023
Dear Deborah Thank you for taking the time to provide Harambee Surgery with your feedback. We appreciate you doing this. It is fantastic to hear that you had a positive experience when you had an appointment with our nursing team. I will ensure that your feedback is shared with the nursing team. Thank you Paul Slater Practice Manager
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Review titled Friendly staff
Rated 5 stars out of 5
by emma turner - Posted on 23 October 2023
Never had a problem with the surgery and all the staff from every department. So happy I joined the surgery when I moved into the village
Visited October 2023
Review titled Harambee Surgery
Replied on 24 October 2023
Dear Miss Turner Many thanks for your feedback. It was lovely to hear that you were treated with care and understanding by our team and we are delighted that you were offered and then able to book a GP appointment with ease. We are always here to help. A huge thanks again for your feedback. Thank you Paul Slater Practice Manager
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Review titled Brilliant Support
Rated 5 stars out of 5
by James Dyson - Posted on 23 October 2023
The practice always notifies me when my appointment is approaching, more importantly if I need to make an appointment they alway try their best to see me as soon as possible. I am extremely happy with the all the staff as they work as a fantastic team, listening with empathy and best supporting my needs. Additionally, and just as important, the Pharmacy’s support is second to none. I get a monthly prescription which is always ready and never been missed. This is reassuring to know my medication will always be provided on time by friendly happy staff
Visited October 2023
Review titled Harambee Surgery
Replied on 24 October 2023
Dear Mr Dyson Many thanks for your feedback. It was lovely to hear that you were treated with care and understanding by our team and we are delighted that you were offered and then able to book a GP appointment with ease. We are always here to help. A huge thanks again for your feedback. Thank you Paul Slater Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
Friendly, polite staff Appointment same day Appointment time delayed due to an emergency but kept informed by receptionist Efficient Doctor
Visited October 2023
Review titled Harambee Surgery
Replied on 26 October 2023
Dear Patient Many thanks for your feedback. It is so lovely to hear that you were treated with care and understanding by our administration team and we are delighted that you were offered and then able to book a GP appointment with ease. We are always here to help. A huge thanks again for your feedback. Thank you Paul Slater Practice Manager
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Review titled Excellent Doctors Surgery
Rated 5 stars out of 5
by Rita Calleja - Posted on 24 October 2023
I went in for blood test and my flu jab and my first person I saw was the receptionist who was really kind and helpful and had a lovely smile that immediately put me at ease and also all the staff are so friendly and helpful and polite plus you can ask lots of questions why blood tests and what they are for
Visited October 2023
Review titled Harambee Surgery
Replied on 30 October 2023
Dear Mrs Calleja Many thanks for your feedback. It is lovely to here that you were treated with care and understanding by our administration team and we are delighted that you were offered and then able to book a GP appointment with ease. We are always here to help . A huge thanks again for your feedback. Paul Slater Practice Manager
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Review titled Super Practice
Rated 5 stars out of 5
by Jonas Brown - Posted on 23 October 2023
Harambee are just what you need in a surgery. Never seem to struggle to get through, appointments seem readily available and excellent practice nurses.
Visited October 2023
Review titled Harambee Surgery
Replied on 24 October 2023
Dear Mr Brown Many thanks for your feedback. It was lovely to hear that you were treated with care and understanding by our team and we are delighted that you were offered and then able to book a GP appointment with ease. We are always here to help. A huge thanks again for your feedback. Thank you Paul Slater Practice Manager
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Review titled Best practice I've ever had
Rated 5 stars out of 5
by Gwynne Harries - Posted on 23 October 2023
Over the years I've used various GP practices for my health needs. Around 11 years ago my wife and I moved into the area and joined the Harambee practice. This practice is far and away the best practice we have had. All the staff, and I mean all the staff are courteous and efficient. They have looked after us with courtesy and professionalism. Thank you Harambee.
Visited October 2023
Review titled Harambee Surgery
Replied on 24 October 2023
Dear Mr Harries Many thanks for your feedback. It was lovely to hear that you were treated with care and understanding by our team and we are delighted that you were offered and then able to book a GP appointment with ease. We are always here to help. A huge thanks again for your feedback. Thank you Paul Slater Practice Manager
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Review titled Nice village practice
Rated 4 stars out of 5
by Kath Duffy - Posted on 24 October 2023
Very helpful staff and always get an appointment fairly quickly! I always use their pharmacy and the staff are very friendly and helpful! I would really harambee practice to all my friends and family.
Visited October 2023
Review titled Harambee Surgery
Replied on 25 October 2023
Dear Mrs Duffy Many thanks for your feedback. It is lovely to hear that you were treated with care and understanding by our administration team and we are delighted that you were offered and the able to book a GP appointment with ease. We are always here to help A huge thanks again for your feedback. Thank you Paul Slater Practice Manager
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Review titled Very poor communication and compassion
Rated 2 stars out of 5
by Susan Cockerill - Posted on 23 October 2023
I had a bad case of food poisoning and the dr asked me to bring a faeces sample in on a Monday to send off for testing. I was also having problems with suspected cystitis so I sent in a urine sample too for testing. The practice nurse phoned me and asked why I had sent in the urine sample. I explained the problem and that was the end of the conversation as far as I was aware the samples had been sent off to the hospital. Nobody phoned me to let me know any results so I phoned on the Friday to get the results. The receptionist said that there was nothing on the system about the urine sample and to speak to the nurse on Monday. I had an appointment with the nurse for something else on the Monday so I took a urine sample in to her but she would not accept it and could not give me an explanation of what had happened to the sample I had given them the previous week. She said to tell the receptionist my symptoms and they would ask the doctor if he wanted a sample or whether just to give me antibiotics. My point is is that I had been suffering for over a week with cystitis, as well as the food poisoning, and no one had the decency to tell me to let me know the procedure had changed. If I hadn’t seen the nurse on the second Monday I don’t know how long this would have gone on for. I was under the impression that you should be treated with dignity and compassion but this is very much lacking at this surgery.
Visited September 2023
Review titled Harambee Surgery
Replied on 01 November 2023
Dear Mrs Cockerill Thank you for taking the time to provide Harambee Surgery with your feedback. We really do appreciate you doing this. I am so sorry that our customer service standards have fallen below the level that you would have expected and would like to apologise for this and any undue stress this had caused you. I really would like to ensure that this does not happen again and in order for us to investigate this further, please could you contact the surgery and ask to speak to the Practice Manger. Thank you in advance Paul Slater Practice Manager