Harborne Medical Practice
4 York Street, Harborne, Birmingham, West Midlands, B17 0HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible appointment system
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2024
Arrived at 13:45 for an appointment having tried to get an appt for a lump that could be cancerous for at least 3 weeks. Given a number (number 8) and asked to take a seat. Then people holding cards and not holding cards queued up at 2pm and appointments given out chaotically with no attention being given to the card system. I joined to queue and by the time I got to the desk was given an appt for late afternoon. Useless appointment system.
Visited July 2024
Harborne Medical Practice has not yet replied.
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Review titled Bad practice
Rated 3 stars out of 5
by Anonymous - Posted on 26 July 2024
Received results from gum as well as a text msg from one of the gos from the Surgery for same health condition. Attended a gP appointment and was seen by another gp who wasn’t keen on helping me with the health challenges I presented to him as he was bold enough to tell me that i should be there to be seen for cholesterol tests results regardless of me being seen twice by 2 Drs for same within a short period of time. Does it mean that patients are not allowed/expected to present any other health issues besides what they are known to be suffering from? Was disappointed and I hope i will never go to the surgery and meet him again as he definitely failed me. I know we have shortage of gps but if you still want to work for NHS please deliver care accordingly otherwise you will be reported
Visited June 2024
Harborne Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Ali Robinson - Posted on 16 May 2024
She spent a lot of effort getting information together to progress treatment for ongoing arthritis issues and was very swift in calling back and arranging new prescriptions. She was extremely kind and helpful.
Visited May 2024
Review titled Harborne Medical Practice
Replied on 05 June 2024
Dear Ali Thank you for taking the time to provide feedback regarding the care you experienced at our practice. It is reassuring to see that our staff provided you with timely information regarding how to manage your condition, alongside the necessary medication. It is also great that you feel our staff are kind and helpful too. I will share your positive comments with our staff team and thank you once again for these. Best wishes Lilian Sayers Business Manager
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Review titled No appointments available
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
I called today at 14:10 to book a follow-up appointment for my 12-year-old son, who will likely require a referral. After waiting for about an hour, they informed me that there were no available appointments for today, and they wouldn’t even call back. Instead, I was advised to call 111. Alternatively, I’ll need to go through the entire process again tomorrow. To her credit, the lady on the phone attempted to leave a note for the doctor my son saw last time. However, the doctor won’t be back until Monday. While my son’s case isn’t an emergency, it does require evaluation to determine if a referral is necessary. I find it unclear why patients have to “compete” for same-day doctor appointments or settle for nothing (either call 111 or try again tomorrow). The practice should consider expanding, as it currently seems unable to meet patient demand
Visited May 2024
Review titled Harborne Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to provide feedback regarding your experience of our practice. I am sorry on this occasion we did not meet your expectations, as it is never our intention to cause upset to our patients, their families or carers. We recognise that we are not always able to offer appointments to meet patient demand and are doing our utmost to address this national issue. This includes the practice recruiting additional GP's alongside other allied clinical staff who are trained and competent to consult with patients. Our reception staff are also trained in Care Navigation, to help ensure that patients are directed to the best clinician to meet their needs. We do advise patients to look for online appointments or on our website where we update AM and PM when our GP appointments are used, although there may be other appointments available with allied health professionals. As is the experience of many other practices, we know we are not always able to meet patient demand. We however do our best to ensure patients who need to see a clinician are able to do so, and this includes signposting patients to NHS111. We are always happy to meet with patients to discuss their feedback and would be willing to do so here. Please contact the practice if you would like to arrange this and we can discuss the other issues you raise. I will share your comments with our staff team and thank you once again for these. Best wishes Lilian Sayers Business Manager
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Review titled Great advice from pharmacist
Rated 4 stars out of 5
by Alex Leung - Posted on 09 April 2024
Over the past few weeks I have had the benefit of getting advice from the pharmacist at Harborne Medical Practice regarding my father’s medication. The experience has been great and over 3 appointments, I was able to get great advice which has been tailored to his changing circumstances. All my questions were answered in full and I would highly recommend the service provided.
Visited April 2024
Review titled Harborne Medical Practice
Replied on 05 June 2024
Dear Alex Thank you for taking the time to provide feedback regarding the care you experienced at our practice. It is reassuring to see that our pharmacist consistently gave your father great advice and took the time to respond to any questions fully. Thank you too for recommending our practice and I will share your positive comments with our pharmacist and wider staff team. Best wishes Lilian Sayers Business Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2024
I registered with this practice a year ago. The appointments that I had were the necessary ones where they will write to you. My experience so far has been great. Recently I have been trying to book an appointment to see the GP about a problem that I have. I have been calling the practice but I have not been successful in getting an appointment. I waited on the line for 39 minutes after being 8 in the queue. When I finally got through I was told that appointments are only available on the day and that there were no appointments left. I called at 8 am on another day only to get a recording saying that they were experiencing a high volume of calls, so call back another time. So I decided to call at five minutes to eight the following day only to get a recording saying that the practice opens at 8 am. I called at exactly 8 am and got a recorded message saying that they are experiencing a high volume of calls. So if I called at exactly 8 am and there was a high volume of calls, when did they start taking calls? I am very disappointed with this service. Why can't I book a non urgent appointment in advance?
Visited February 2024
Review titled Harborne Medical Practice
Replied on 05 June 2024
Dear Patient Thank you for taking the time to provide feedback regarding your experience of our practice. Thank you for advising your experience had been a positive one prior to this event and I am sorry on this occasion we did not meet your expectations. Please know that it is never our intention to cause upset to our patients, their families or carers. We recognise that we are not always able to offer appointments to meet patient demand and are doing our utmost to address this national issue. To address your question specifically regarding when staff take calls, I can confirm this is at 08:00 and this is the same time that online appointments for the day are released, in addition to 14:00. I can confirm you are able to book in advance where capacity allows. In terms of addressing this national matter, the practice recruiting additional GP's alongside other clinical staff who are trained and competent to consult with patients. Our reception staff are also trained in Care Navigation, to help ensure that patients are directed to the best clinician to meet their needs. We do advise patients to look for online appointments or on our website where we update AM and PM when our GP appointments are used, although there may be other appointments available with allied health professionals. As is the experience of many other practices, we know we are not always able to meet patient demand. We however do our best to ensure patients who need to see a clinician are able to do so, and this includes signposting patients to NHS111. We are always happy to meet with patients to discuss their feedback and would be willing to do so here. Please contact the practice if you would like to arrange this and we can discuss further. I will share your comments with our staff team and thank you once again for these. Best wishes Lilian Sayers
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Review titled service has improved
Rated 3 stars out of 5
by Anonymous - Posted on 11 March 2024
I’ve been with the practice for years, and this was the 1st time I’ve felt that my queries/concerns have been heard, followed through. Quick referral to see a specialist, phone calls from the Dr keeping me updated about my results, and asking about the referral appointments. I am very pleased
Visited February 2024
Review titled Harborne Medical Practice
Replied on 18 March 2024
Dear Patient Thank you for taking the time to provide feedback regarding the care you received at our practice. On the whole we see your comments as positive although we would be interested to know more about your previous experiences with our practice. Please get in touch if you would like to discuss these with me. It is good to know that your referral was quickly made and we kept you updated regarding the progress of this. It is great to know you are pleased with your care. I will share your feedback with the practice team and thank you once again for your comments. Best wishes Lilian Sayers Business Manager
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Review titled Wonderful experience
Rated 5 stars out of 5
by Ann H - Posted on 03 January 2024
This was my first visit to a new practice , it was easy to navigate my way around within the surgery , I was called in on time , The pharmacist really put you at your ease , was very Professional , I had several interventions done , everything was explained to me during the consultation . It was a really good experience
Visited January 2024
Review titled Harborne Medical Practice
Replied on 19 January 2024
Dear Ann Thank you for taking the time to leave a review regarding your experience of receiving care at our practice. We are glad to know that our staff member was professional, took the time to explain the care being provided and made you feel at ease. We will share your comments with our staff team and once again thank you for your your feedback. Regards Lilian Sayers Business Manager
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Review titled Highly professional medical professionals
Rated 5 stars out of 5
by Richard Harrison - Posted on 19 December 2023
The Doctors, Practice Pharmacist and other medical professionals always show a great degree of care and interest. My recent appointments with the Practice Pharmacist have been incredibly helpful. A real credit to the Practice. Contacting the Practice by phone is difficult. I have not mastered the app.
Visited December 2023
Review titled Harborne Medical Practice
Replied on 02 January 2024
Dear Richard Thank you for taking the time to provide feedback regarding your experience at our practice; it is great to see that you feel our staff are helpful and caring, our Pharmacist in particular. We are aware our phone system is not fit for purpose and this will be changed in the very near future to a more modern system which better meets patient need. We are happy to support patients who may need support in using the App; please ask in reception and we can arrange this. I will share your positive comments with our staff team and thank you once again for these. Best wishes Lilian Sayers Business Manager
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Review titled how to get an appointment?
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
It is extremely difficult to get an appointment. When I started the call, there were only six people ahead of me, but I waited for 22 minutes, and was told eventually there was no appointment at all. very disappointed.
Visited December 2023
Harborne Medical Practice has not yet replied.