Hardwicke House Group Practice
Stour Street, Sudbury, Suffolk, CO10 2AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful treatment
Rated 1 star out of 5
by Rebecca Hyett-Brown - Posted on 25 March 2024
I got pneumonia, and spent a week in hospital very poorly. When I got discharged I was told to ring my doctors about being signed off for a few weeks and any additional support I may need. When I rung and explained the receptionist said “and” the doctor is too busy to talk to you until Tuesday next week. This would be 4 days following my discharge. But they could do me a sick note without even talking to me. I was told I’d receive this but didn’t and ended up having to ring the following week to chase where it was. When this poorly you expect a bit more care from your gp, to see how you are, make sure you have everything you need for recovery and show some diligence. The nhs these days is disgusting and completely lost any care for their patients. I was made out I was asking for to much just to speak to my gp, it’s not like I had a common cold, I spend a week on hospital with pneumonia for Christ sake!!!!
Visited March 2024
Hardwicke House Group Practice has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Sylvie Rising - Posted on 06 November 2023
Busy Monday morning, 60th in the telephone Queue. Persevered, and finally spoke to a very polite receptionist. No appts available but suggested a GP would ring back at some point. Within 15minutes a GP rang me back. I asked the GP if my husband could also be seen as well as we both felt unwell. After joking that the surgery policy wasn’t buy one get one free we were told to come to the surgery. Within half hour we were both seen by the GP who requested that we both attend hospital for further assessment. We were diagnosed with viral pneumonia and are now back at home. People complain about waiting times and how difficult it is to see a GP , certainly not our experience today. Thankyou for an excellent service .
Visited November 2023
Hardwicke House Group Practice has not yet replied.
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Review titled Pharmacy
Rated 3 stars out of 5
by Cheryl Tottman - Posted on 22 August 2023
I normally order my repeat prescription items via the NHS app but they suddenly disappeared without warning. I rang the practice pharmacy (yesterday) and was told the last issue had run out (whatever that means) and she would send a request to the doctor for approval which would be done that day. As the items still do not appear on the app this morning I rang again and was told the prescription had been sent to my local pharmacy and would be automatically sent each month for three months, after which I would have to ring the pharmacy and ask all over again for it to be renewed. Apparently I should have received a message informing me of this change. I advised I had not received a message to which the reply was just “Oh” - no apology or concern. I requested be put back on the original system so I could simply order my medication via the NHS app and was told a message would be sent to request that. I asked if I could have confirmation that it had been done and was told that would take two weeks as the pharmacist was on holiday. I asked if anyone was covering this absence and was told, no as both the pharmacists were on holiday. I have no alternative but to be patient. I am not a shadowy, absent patient. I am seen regularly at the practice for diabetes monitoring so I do not see why this reinstatement of my original method of prescription request cannot be a simple administrative change performed promptly by one of the managers, instead of dragging it out and probably necessitating further requests if previous experience is anything to judge by. I have had to call pharmacy a few times on behalf of my partner about changes to his prescription items after recent surgery. The standard initial response is to advise that a message has been sent passing on the request. I have always had to chase this up, on one occasion the pharmacy manager intervened to chase up the request with the doctor and subsequently called my partner to explain that there gad been a mix-up with messages (not the first time this had been offered as an explanation for a delay in processing a prescription). It shouldn’t be a struggle to get necessary medication flowing smoothly. I am not impressed with the pharmacy or the somewhat bland and uncaring attitude of the staff who deal with telephone queries abd simply parrot the phrase that a message has been sent.
Visited August 2023
Hardwicke House Group Practice has not yet replied.