HARFORD HEALTH CENTRE
115 Harford Street, London, Greater London, E1 4FGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 09 December 2022
My partner is a patient of this practice and has been having problems for a few weeks now. Regardles of this, to speak to the GP he must wait almost a week even though his symptoms are worsening. I was chasing this up for him and was just appalled at the service provided or the LACk of. I'm comparing this to my GP practice in another borough who are amazing and have the capacity to deal with the number of patients they have. This is just disgusting and there's honestly no excuse to be this useless of a GP practice. And the reviews on google are as appalling. Absolutely useless place.
Visited December 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled I am very grateful for the very good service I recieved
Rated 4 stars out of 5
by Sally Anne Smith - Posted on 05 December 2022
I cannot fault the service I received from my GP. She was thorough, compassionate and efficient. Within 24 hours of my online consult request I received a reply and was seen the same day. An appropriate referral was made and I had the necessary scans (which I am happy to say were ok) within 2 working days. The doctor followed up my appointment with a telephone call to discuss my results. I was initially apprehensive about online consult, but it is quite straightforward once you do it and it worked for me, Thank you very much for helping me when I needed it. I was treated with care and respect.
Visited November 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your positive feedback. Patient satisfaction is very important to us, as it motivates the team and also helps us understand ways we can improve our services. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled Go else where
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
This is probably the worst Gp practice in the area. Its extremely hard to get an appointment as the e consult last from 8 am - 11am and when you do, you sometimes get seen by other gp practices. Thats not enough window time to book an appointment and the NHS website says they are open till 8pm which is incorrect. I hate e-consult and they should go back to telephone and face to face then u might actually get an appointment. The app is utterly useless and seriously missing data like prescription history even medical history is lacking. Say goodbye to repeated prescriptions because they will stop it and make you book appointment even when a specialist doctor has said to take the medication longterm.
Visited November 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled Worst Practice in Tower Hamlets
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
This is the worst practice in the whole borough, the practice is always empty yet they never have anyone answer the phones or provide any appointments. In an emergency you’ll need to wake up at 7am to do an eConsult and only availbe till 11am. This practice demonstrates that they are not concerned about the welfare of the service users and more for their own ease. This practice needs to be shut down or investigated and have some major changes implemented. The Practice goes against all NHS core values and I’m truly appalled that it’s only getting worse.
Visited November 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled They refuse to let you book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
They send you to 111 if you need an urgent appt. refuse to book for you and say you first need to go through and e-consult which is useless when you have something that needs to be seen to be diagnosed correctly. Staff are unhelpful and the epitome of "Computer says no
Visited October 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Reception supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you
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Review titled Unprofessional
Rated 1 star out of 5
by Mrs Khatun - Posted on 07 September 2022
The service is meant look after peoples health and well-being, but clearly this practice lacks in this area, my mother has not been getting her repeat medications and when she pops in to see or get a answer they say someone will call, it’s been 2 weeks nobody has called and they keep giving a false time that they can’t live up to, absolutely disappointed in this and will be taking more further actions regarding this.
Visited September 2022
Review titled HARFORD HEALTH CENTRE
Replied on 09 March 2023
Dear Patient, Thank you for your feedback. We are sorry to hear that you had a bad experience. At your convenience please contact our practice and speak to the Admin Supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you