HARFORD HEALTH CENTRE
115 Harford Street, London, Greater London, E1 4FGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2024
So difficult and stressful to make an appointment. Can only make appointments through an E-consult and has to be at a certain time in the morning and if your a few minutes late, then your out of luck! If you ring the surgery for help with an appointment they refer you back to an e-consult again. Seems the appointments go lightning quick and your going round in circles. Surely there has to be a extended period to give us time to book an appointment. Honestly I feel there is no help!
Visited December 2024
HARFORD HEALTH CENTRE has not yet replied.
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Review titled Excellent nursing service
Rated 4 stars out of 5
by Anonymous - Posted on 22 October 2024
The Nurse was very skilled and accomplished my health targets with great efficiency can't think of anything else to say to reach the necessary characters
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 October 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain how reassured and cared for you felt by the Nurse. I have shared your feedback with the team and we will continue to offer an outstanding service to our patients. Thank you Practice Manager
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Review titled Thank you to my GP
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
I would like to commend mu two GPs for their professionalism and compassionate care. They work tirelessly, and I feel incredibly fortunate to have them overseeing my health. Lady with fair skin and grey/ white hair at reception has also been exceptionally helpful and is wonderful with both me and my family. Thank you for your dedication and support.
Visited October 2024
HARFORD HEALTH CENTRE has not yet replied.
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Review titled Helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
I called the surgery to register a vulnerable person previously known to the Harford health center. Carol, whom I spoke with on the phone, showed me what collaborative work looks like. She saved time and streamlined the registration process not only that she helped me use my time more effectively and helped reduce my stress level. Thank you, Carol.
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 October 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our staff. All feedback is important to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Alfred - Posted on 23 October 2024
Professional and kind service. I was seen to quickly despite the time not being convenient and reassured about the procedure. Thank you to everyone at the Hartford Health centre.
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 24 October 2024
Dear Alfred Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our team. All feedback is crucial to providing outstanding care. We share all feedback with the team, and we will continue to offer an excellent service to all of our patients. Many Thanks Practice Manager
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Staff has gone above and beyond to help assist, the duty care was exceptional and staff deserves a recognition. Thank you for all your help.
Visited October 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Patient Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our admin staff. All feedback is crucial to providing outstanding care. We share all feedback with the team, and we will continue to offer an excellent service to all of our patients. Many Thanks Practice Manager
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Review titled Interaction with reception
Rated 5 stars out of 5
by Asha - Posted on 17 September 2024
I have spoken to shelim at the front desk I really like the way he has dealt with my situation, very kind and very approachable. He was very friendly with us and jolly throughout whilst still being professional
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Asha We appreciate the time you have taken to feedback. All feedback is imperative, particularly positive feedback which is great for team morale. I have shared your feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Extremely pleasant receptionist
Rated 4 stars out of 5
by Pauline - Posted on 17 September 2024
On my visit on the 16th September the young male receptionist was very pleasant and knowledgeable and a pleasure to speak to.
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Pauline We appreciate the time you have taken to feedback. All feedback is imperative, particularly positive feedback which is great for team morale. I have shared your feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Petra - Posted on 10 September 2024
The person in the reception was very kind and helpful in providing me advice the information I needed.
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 08 October 2024
Dear Petra Thank you for your positive feedback. We appreciate the time you have taken to explain the care you received from our staff. All feedback is crucial to providing an excellent service. We share all feedback with the team, and we will continue to offer an outstanding service to all of our patients. Many Thanks Practice Manager
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Review titled Unhelpful, attitude
Rated 1 star out of 5
by Radia Mikdad - Posted on 10 September 2024
I am appalled by the behaviour of the reception staff. They don't know what they're doing. Theres only 2 of the staff that actually are kind and polite. I had to call in 6 times just to get referred to a pharmacy for a 24hr Bp monitor. Each time i called they made a mistake and sent the wrong request and not a single apology, instead i got attitude and was told "i've referred you 6times already!". I am given incorrect information every time i call, its like they just want to get me off the phone. Its a gp surgery, but theres no compassion for patients and no manners whatsoever. I have dealt with a specific member of reception who is Extremely rude and has no manners whatsoever. He should not be working at a gp surgery if he wont have any empathy or sympathy towards the patients. I am a former staff of Tower Hamlets Council and I have trained my entire team on how to deal with customers. I would love to know where they got their training from, because their behaviour is disgusting. I have been with Bethnal green health centre since 1992 and I have never experienced anything like this! The only reason i had to change to a different gp is because i moved home. I wish there was other local ones more near me, because Harford health centre is by far the worst health centre I have ever had experience with! I am a very polite person and respectful person, but if you test my patience, I will not tolerate it and the reception staff at harford health centre have pushed me to that limit to say this and pushed me to this level of frustration! Disgusting!
Visited September 2024
Review titled HARFORD HEALTH CENTRE
Replied on 07 November 2024
Dear Radia Thank you for your feedback. Apologies for the delayed response back. We are sorry to hear that you had a poor customer service interaction at our practice. We will ensure we address this at our next practice meeting. Our supervisor attempted to contact you, however there was no answer. At your convenience please contact our practice and speak to the supervisor. Patient satisfaction is very important to us and we are always looking at ways in which we can improve. If you have any further questions, please do not hesitate in contacting me on harfordhealthcentre@nhs.net Thank you Practice Manager