Harley Grove Medical Ctr.
15 Harley Grove, London, Greater London, E3 2ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
I’ve been living in Bow for 7 years now and every single time I have an appointment with Harley Grove I have to call them and chase them after for answers / results (and this is usually months after!!) and then even when I do they don’t get back to me. One time they even gave me the wrong results from a smear test - and it wasn’t until a month later someone else called me to tell me I actually had bad cells. And needed to go to a specialist. How that can happen is beyond me!! I feel like they rely on their receptionists to answer questions which is why things are often wrong and info not delivered properly, I would stay away and find an alternative local practise if living in this area.
Visited May 2023
Review titled Harley Grove Medical Ctr.
Replied on 04 August 2023
Dear Patient, We are sorry to hear about your experience at the practice in regards to chasing the practice for answers / results and waiting months for these. You have also stated that in one instance you have been given wrong test results. We would like to investigate this further with you. Please contact the surgery to book an appointment with myself. Regarding test results; we are advising our patients to download the NHS app to view your results. This is a safe and secure app. If you would like access to this then please speak to a member of staff at the surgery who will be able to assist in setting this up. Thank you Practice Manager
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Review titled You can never speak to a GP let alone see one
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
It seems as though reception will do anything to not let you speak to a GP. I submitted an online request when heavily pregnant and was called back 48 hours later by reception telling me to go to pharmacy when I really needed to see a GP. They let me have a call for that day in the end but then the GP said to call back if I got worse for an in person check up. I did get worse and called back but was told I couldn't have an appointment with any GP or speak to anyone. Its crazy how impossible it is, I was very ill and very pregnant and just wanted to see someone for a check and medication if needed.
Visited December 2022
Review titled Harley Grove Medical Ctr.
Replied on 30 December 2022
Dear Patient, We are sorry to hear about your recent experience at the practice and felt that the reception team is preventing you from speaking to a GP. We would like to investigate this further with you. You can send an email to nelondon.f84044-workflow@nhs.net to arrange an appointment with myself to discuss this. Thank you Practice Manager