Harrow Road GP Centre
Harrow Road GP Centre, 2-8 Harrow Road, Leytonstone, London, Greater London, E11 3QEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Trying to get through for almost 60 minutes!!.
Rated 3 stars out of 5
by Anonymous - Posted on 08 October 2024
I desperately needed an appointment and each time I called (x3), the wait was long. Today I've been on hold for almost an hour, despite being no1 in the queue for the past 25mins!!. What is going on!!. Why is it always an issue to get through. Appointment booking is hell and the NHS app messes about. Most people do not have credit to be on hold so long.
Visited October 2024
Harrow Road GP Centre has not yet replied.
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Review titled Repeat prescription
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2024
Second month in a row they are not sending prescription to my pharmacy. Last time explanation was it was fault of my pharmacy as they did not request, what was not the case as they print out their email request as a proof. Today's explanation is because I did not submit my blood pressure reading to the link they aent me. I work full time, I am full time mum and I am on repeat tablets since 2017. Been with this GP since 2015 and never had issue until now. Lady over the phone gives wrong information, very rude and unprofessional. Now they decided to put me on triage call. I am sooo stressed, my heart is pounding and I have no tablets left since yesterday. My pharmacy requested tablets 10 days ago. I do not know what to do honestly.
Visited September 2024
Harrow Road GP Centre has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Robert Folley - Posted on 08 August 2024
Doctor and Nurses and all staff very helpful thanks, as I am in a wheelchair and everyone was very friendly and helpful
Visited July 2024
Harrow Road GP Centre has not yet replied.
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Review titled Rude and uncaring staff
Rated 2 stars out of 5
by Anonymous - Posted on 24 July 2024
I submitted an online consultation and recieved a call back from one of the triage crew. I explained that I had an infected finger nail and had also had one a few months ago which I recieved antibiotics before. The person I spoke to then wanted to book me in for a face-to-face appointment for times that did not fit my work schedule. Once I said this they said "well what do you expect me to do then". I explained that when this occured before I was given a phone call appointment. They then told me the only appointment was over a week away and when I expressed concern at that due to the problem being an infection I was told it was fine as "you can still walk can't you". This not only belittled my problem but also implied that no issues are seen as important to them unless you apparenlty canot walk I suppose. Again when this happend before they saw it as an emergency and gave me a same day out of hours call which I have now organised for myself this time.
Visited July 2024
Harrow Road GP Centre has not yet replied.
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Review titled incompetent care
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
On 18 June I presented to a locum that I had severe disabling headaches. A referral was made for an urgent MRI. Harrow road said the letter had bounced back as they had forgotten to add details of GP. I have rang the diagnostics centre and the GP 5 times for a period total of 1.30 duration between Gp and diagnostics centre. The Diagnostics centre have even rang the GP with correct email to send referral to. They have still not done this. Despite saying a week ago that through 48 hour triage they would resolve issue. I am needing an MRI to check against lesions in my brain. This is an appalling service from Harrow road. They get everything wrong and put lives at risk from not doing the basics properly. The diagnostic centre have said twice that it isnt fair that the patient is having to chase this when they are in pain and need care.
Visited June 2024
Harrow Road GP Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Kecia Perrin - Posted on 05 July 2024
I received first class treatment at the surgery including that of the doctors and administration staff. I was given excellent advice which I have taken on board and greatly appreciate. Thank you
Visited June 2024
Harrow Road GP Centre has not yet replied.
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Review titled Pathetic reception staff
Rated 1 star out of 5
by Aamena - Posted on 05 June 2024
I called 2 weeks ago regarding a cyst on my face which is bruising. The GP booked me with out of hours remote call as they did not have any apts. I rang today to get another apt as the cream the out of service is not helping. The receptionist said there is only available apt in 2 weeks time. It is appalling that my condition will not get treated until 4 weeks and it is causing so much distress to me. I have explained I cannot do certain times as I work in healthcare and cannot cancel my own patients to come to a Gp apt. If the GP had booked me for a face to face initially my issue would have been sorted. They need to fix their appointment system and take into consideration nhs key workers too.
Visited May 2024
Harrow Road GP Centre has not yet replied.
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Review titled poor communication
Rated 1 star out of 5
by Connette Pahed - Posted on 24 February 2024
I called the out-of-office hours GP clinic and learned that my telephone consultation had been cancelled without my knowledge.
Visited February 2024
Harrow Road GP Centre has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
The supervisor of reception was rude not helpful at all. I try to show in my email what I need and she didn’t look at the email. I didn’t fell support at any time. She shoul smile a bit and listen to patients
Visited January 2024
Harrow Road GP Centre has not yet replied.
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Review titled Difficult to get appointments
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2023
I received a call from the surgery twice to tell me to book a GP appointment. I have rang back and receptionist said they do not have any appointments left. I have asked for an appointment in advance and no chance of one. I have asked over the phone that why did the voicemail say book an appointment when you have non available and the lady did not reply. I have been sick for over a week and cannot get an appointment.
Visited March 2023
Harrow Road GP Centre has not yet replied.