Harvey Group Practice
13-15 Russell Avenue, St. Albans, Hertfordshire, AL3 5HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Non-existent service
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2025
I received an email in December from the surgery, clearly sent to everyone, informing me that I can't book appointments due to them being too busy. Since then, I've had no message about a return to normal service. Normal service, if you can call it that, now involves trying to book appointments online. I tried that yesterday for my son, only to find that I can't book one due to it being too busy. They say on this site that the surgery is open to new registrations, but they cannot cope with current levels. I'm paying for a service that I cannot access.
Visited February 2025
Review titled Harvey Group Practice
Replied on 04 February 2025
Dear Patient, Thank you for reaching out to share your concerns. I appreciate how frustrating it must be to experience difficulties booking an appointment, especially when seeking care for your son. The message you received in December was sent as part of our effort to keep patients informed about temporary pressures on our services. While we strive to provide timely updates, I sincerely apologise if you have not received further communication regarding any changes. These can be found on our website. Like many healthcare providers, we continue to experience exceptionally high demand, which can unfortunately impact appointment availability. We are actively reviewing our appointment system to improve access while ensuring safe and effective care for all patients. In the meantime, We would be happy to assist you in arranging an appointment for your son. Please contact the practice directly, and we will do our best to find a suitable solution for you. Additionally, if your concern is urgent, our team can advise on alternative options, including NHS 111 or local urgent care services. Your feedback is invaluable, and we understand your frustration. Please know that we are committed to making improvements and truly appreciate your patience during this challenging time. Kind regards, Harvey Group Practice
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Review titled Great practice
Rated 5 stars out of 5
by Andrew Knight - Posted on 07 February 2025
On 28 Jan 2025 I asked the receptionist to ask a Dr to send me a blood rest form as my Cardiologist had asked my GP to arrange a cholesterol blood test. The receptionist emailed 1 of the GPs . Later that day I received a text message with a link to access the blood test form.
Visited January 2025
Review titled Harvey Group Practice
Replied on 10 February 2025
Thank you, Andrew, for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We truly appreciate your kind words and are pleased to hear that you had a smooth and efficient experience with our team. I will ensure this is passed on. Providing prompt and effective care is always our priority, and we’re glad we could assist you with your blood test request. Kind Regards Rochelle Larter Harvey Group Practice
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Review titled knowledgeable staff
Rated 4 stars out of 5
by C Parry - Posted on 14 January 2025
The nurse is very knowledgeable and explained what she was thinking which is very helpful as I am concerned about my ongoing problem
Visited January 2025
Review titled Harvey Group Practice
Replied on 15 January 2025
Dear Patient, Thank you for your kind feedback! We're glad to hear that the nurse's knowledge and clear explanations were helpful to you. I will be sure to pass your feedback over to the nurse. Your concerns are important to us, and we're here to support you every step of the way. Kind Regards Rochelle Larter Practice Business Manager Harvey Group Practice
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Review titled Wonderful service
Rated 5 stars out of 5
by Daniella Penny - Posted on 03 December 2024
In speaking with my nurse regarding my peri-menopausal symptoms, I felt so heard and understood. I wasn’t expecting this level of care; I was so very pleasantly surprised. Thank you for making this process which is not easy in any way a lot more bearable.
Visited November 2024
Review titled Harvey Group Practice
Replied on 04 December 2024
Dear Daniella, It's wonderful to hear about your positive experience! Thank you for taking the time to share such kind feedback. We're thrilled to know you felt heard and supported during your visit. Navigating peri-menopause can be challenging, and it's our goal to provide compassionate and understanding care every step of the way. We'll be sure to pass along your appreciation to the nurse. Yours sincerely Rochelle Larter Practice Business Manager
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Review titled Lack of response
Rated 2 stars out of 5
by Anonymous - Posted on 14 November 2024
I returned from a trip to Spain and the following day my ankle was painful and the bottom of my left leg was very swollen and red. I was concerned that this could be connected to a DVT so contacted the surgery for an appointment. To date I have had no response whatsoever. The swelling has reduced but the leg is still discoloured.
Visited October 2024
Review titled Harvey Group Practice
Replied on 18 November 2024
Dear Patient, Thank you for your feedback. We’re sorry to hear about your recent experience. We take your concerns very seriously, especially given the symptoms you described following your trip to Spain. It’s important that we address your situation promptly. Please contact the practice at your earliest convenience on 01727 831888. We apologise for any delay you’ve experienced in receiving a response. We appreciate you bringing this to our attention. We look forward to hearing from you soon. Harvey Group Practice
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Review titled Great Care
Rated 5 stars out of 5
by Diane Springall - Posted on 18 October 2024
I visited my father at home late Friday afternoon and identified he required an emergency prescription. A member of the reception team handled my call and sign posted our request to the duty doctor. We would like to thank you for such great care which potentially prevented hospital admission.
Visited October 2024
Review titled Harvey Group Practice
Replied on 21 October 2024
Dear Diane, Thank you so much for your kind feedback. We're glad we could assist in a timely manner and help your father avoid a hospital admission. Our team always strives to ensure that urgent matters are addressed promptly, and it's wonderful to hear that our efforts made a difference. I will ensure to pass your wonderful review to our reception team. Many Thanks Rochelle Larter Practice Business Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Giorgia - Posted on 12 July 2024
We just wanted to leave a review as doctors always have bad reputations, at 4 today we called as our son had a temp of 39 in hope we could get an appointment but given the time on a Friday we didn’t expect it. We were called back by 5pm and offered to come in straight away, the doctor was so lovely and made us reassured. Thank you so much for being so lovely and friendly it’s so nice to have this kind of doctors
Visited July 2024
Review titled Harvey Group Practice
Replied on 15 July 2024
Dear Giorgia, Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with Harvey Group Practice. Our team strives to provide the best care possible, especially in urgent situations. It's great to know that we could assist you promptly and that our doctor's reassurance made a difference for your family. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We're always here to help, and we hope your son is feeling much better now. Thank you again. Kind Regards Rochelle Larter Practice Business Manager
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Review titled The receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
I wanted to comment on how empathetic and receptive the receptionist was. The service has a new system of an online request for treatment, which I think works well. Nevertheless, the receptionist was amazing.
Visited June 2024
Review titled Harvey Group Practice
Replied on 19 June 2024
Dear Patient, Thank you so much for your kind review! We're thrilled to hear about your positive experience with our receptionist. Their empathy and receptiveness are qualities we deeply value and strive to embody in our service. We're also glad you found our new online request system for treatment effective. We aim to make the process as seamless as possible for our patients, and your feedback reassures us that we're on the right track. We look forward to continuing to provide you with excellent service in the future. Kind Regards Rochelle Larter Practice Business Manager
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Review titled Menopause advice
Rated 5 stars out of 5
by Elaine V - Posted on 27 June 2024
Great run through of pre-assessment form. Really listened to the fact I had done my own research and understood broadly that HRT may well be the right thing for me. Also made sure that the relevant information about risk vs benefit was talked about and full information emailed for review.
Visited June 2024
Review titled Harvey Group Practice
Replied on 08 July 2024
Dear Elaine, Thank you so much for taking the time to share your positive feedback! I'm pleased to hear that the pre-assessment was helpful and that you felt listened to regarding your research on HRT. It's important to us that you have all the necessary information to make informed decisions. We look forward to continuing to support you. Warm Regards Rochelle Larter Practice Business Manager
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Review titled Menopause Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 13 June 2024
I'm 48 and have been in perimenopause for a while. over the last 6 months I've had a couple of meetings with menopause clinic to discuss steps to improve my health so I can function on a day to day basis. I have hormonal migraines and the nurse is striving to help me find the best hrt plan for me. Whilst we are still trying to find the right fit, the nurse is spending time to consult with different specialists to limit my symptoms and migraines. I feel as though I am not on this journey alone and have support to find the right solution for me.
Visited June 2024
Review titled Harvey Group Practice
Replied on 13 June 2024
Dear Patient, Thank you for taking the time to share your experience about our Menopause Clinic. We are delighted to hear that you feel supported during your perimenopause journey. Our team is dedicated to providing personalised care, and it's wonderful to know that our nurse's efforts to consult with specialists and tailor the HRT plan are making a positive impact on your health. Hormonal migraines can be particularly challenging, so we're pleased that our approach is helping to manage your symptoms. Your feedback is invaluable as it reinforces our commitment to offering compassionate and comprehensive care. We look forward to continuing to support you and working towards finding the optimal solution for your health and well-being. Warm regards, Rochelle Larter Practice Business Manager