Harvey Group Practice
13-15 Russell Avenue, St. Albans, Hertfordshire, AL3 5HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent triage and experience
Rated 5 stars out of 5
by Anna Korving - Posted on 23 November 2023
Feeling really unwell yesterday I called the surgery. Got a callback within an hour from an incredibly professional and kind receptionist, spoke to a doctor within 2 hours who then arranged for me to see a GP in person early that same afternoon. Examined and provided with appropriate treatment and left feeling confident not just that if I followed the treatment I would get better, but also that if matters didn’t improve I would be able to get help quickly. After all the dire stories in the media about how hard it is to access care, I was really apprehensive, but this could not have been a better or more supportive experience. At every stage the people I spoke to took time to listen carefully, treated me with respect and kindness, and I felt safe and reassured throughout. Cannot recommend Harvey Group Practice highly enough, and especially the lovely receptionist who triaged my call. Thank you.
Visited November 2023
Review titled Harvey Group Practice
Replied on 24 November 2023
Dear Anna. Thank you for taking the time for this review. We are pleased that you have found your experience positive. We strive always to do the very best for our patients. In these days of unremitting pressures on the NHS and funding challenges to services - I’m glad we have been able to meet your needs. Thank you again. Dr Mike Walton, GP Partner and PCN Clinical Director
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Review titled Great Practice
Rated 5 stars out of 5
by Carol Butcher - Posted on 09 January 2024
I have been with Harvey Group Practice for over 40 years and just felt I had to write a review. I cannot praise them high enough as the service they provide during such challenging times is excellent. Everyone is so kind from the really helpful, caring Receptionists and Nurses who after triaging the call always arrange a phone call back from the Doctor or a face to face appointment very quickly. Also to the amazing Doctors who are so professional, caring and treat you with respect. Excellent service when you really need it. Thank you.
Visited November 2023
Review titled Harvey Group Practice
Replied on 11 January 2024
Hello Carol. It is very kind of you to give us this feedback. I’ll make sure all staff are aware of it and thank you for your consideration about letting us know how you feel about things. We continue to strive always to do our best for wonderful patients and I’m glad you’re happy with the service we aspire to provide.
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Review titled how to make blood tests complicated
Rated 2 stars out of 5
by local - Posted on 29 May 2024
got a txt telling me to go for annual blood test...but test ppwk does not hve all the tests I usually have. on 23 /5 call.into reception ..receptonist says she will deal with it (gave her copy of last yrs correct test form )..& to call back. She will print out as my printer not working on 29 /5 callback..noone knows anything about is. Yet again leave it with another receptionist to deal with. Me to call back. Also try to fix appt with nurse for due injection..no they can't do that cos of annual leave etc. Me to try to sort out when I go there again. Have never met gp I am supposed to be in care of. Have been with this surgery for 47years and its been downhill all the way - tragic. Really dread having have anything to do with them. Not good as you approach 80.
Visited May 2023
Review titled Harvey Group Practice
Replied on 30 May 2024
Dear Patient Thank you for bringing this to our attention. We apologise for the inconvenience you have experienced. Please do contact the surgery so that I can investigate further to ensure I can provide feedback to the reception team. We understand your frustration regarding the missing tests on your annual blood test paperwork and the difficulty you’ve had with the reception team. It is concerning to hear about the repeated issues you've encountered, including the challenge of scheduling an appointment with the nurse for your injection. Given your long-standing relationship with our surgery, it is disappointing to hear that your experience has not been satisfactory. We are committed to resolving these issues promptly to ensure you receive the care you deserve. Please reach out to us directly so we can address these matters more effectively and ensure all your healthcare needs are met. Kind regards, Rochelle Larter Practice Business Manager
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Review titled Fantastic responsive care and follow up
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
Many thanks for such a positive experience -the doctor involved went over and above to make what could have been a hassle both smooth and easy-it was much appreciated
Visited April 2023
Review titled Harvey Group Practice
Replied on 04 July 2023
Dear patient. Thank you for taking your time to leave this review in May (my apologies I had not seen your kind words before today). Glad we have been able to help you satisfactorily Dr Mike Walton, GP Partner
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
Just had a call from Harvey group pharmacist, the information I was given was very helpful and beneficial. Thank you
Visited February 2023
Review titled Harvey Group Practice
Replied on 01 February 2023
Dear Patient. Many thanks for taking the time to give this review. We are pleased you have had a positive experience with one of our dedicated Clinical Pharmacy Team. I shall pass on your feedback to Louisa, Victoria and Nada - our PCN (Primary Care Network) Clinical Pharmacists who work out of Harvey Group Practice. Regards. Dr Mike Walton (GP Partner and Clinical Director, HaLo PCN)
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Review titled Superb Surgery
Rated 5 stars out of 5
by Jim Pinkham - Posted on 17 February 2023
I do not have a single negative comment to say about the Jersey Farm/ Harvey House Surgery - in fact the complete opposite. Everyone is so kind & empathetic from the really helpful Receptionists, to the wonderful Nurses to the amazing Doctors. I have had recent experience with a number of them & they are all as brilliant & as understanding as each other. I have never been made to feel that I was a burden to them & the medical expertise, help & guidance they give is way beyond their call of duty in my opinion. With regards to the empathy they have all shown me in my times of need, it is an absolute credit to them all, their Surgery & the NHS as a whole. Thank you from the bottom of my heart & keep up the fantastic work. I for one am extremely grateful for the brilliant service you have given me over the years.
Visited February 2023
Review titled Harvey Group Practice
Replied on 17 February 2023
Dear Mr Pinkham. Thank you so much for placing this uplifting review. I shall ensure that our whole team - clinical and administrative are aware of your thoughtful feedback. I am very glad that you are happy with our service now and over the years. We all know that navigating through heath services can be difficult and we do not always meet every one of our patient's expectations. But it is heartening for us all to know you find the service from us at Harvey Group Practice, and from your NHS as a whole, positive and helpful. Thank you (Dr Mike Walton, GP Partner)
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Review titled Practice Support
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
This morning I had a call from our local pharmacy on Jersey Farm. This was to tell me about the changes that are taking place within the clinical structure of the local Practice. I was heartened to hear about the new treatment initiatives that are being introduced. I spoke to an extremely nice person and will be following the initial guidance that she has given me. It seems to me that things are moving in the right direction now. Thank You.
Visited December 2022
Review titled Harvey Group Practice
Replied on 21 December 2022
Dear patient. Thank you for this useful feedback. I am pleased that our colleagues in the local community pharmacy have discussed this with you. We work closely with our local community pharmacy colleagues as part of the wider NHS system and it is good to see that this joined up approach is serving our patients well. Kind regards Dr Mike Walton, GP Partner, Harvey Group Practice
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Review titled The best practice.
Rated 5 stars out of 5
by Martin Evans - Posted on 11 December 2022
No matter who you deal with, from the practice manager, all the doctors, nurses and support staff everyone is so nice, caring and truly supportive! I couldn’t rate the entire practice ethos more highly.
Visited December 2022
Review titled Harvey Group Practice
Replied on 11 December 2022
Hello Martin. Thank you so much for this positive review. We are so glad to have made you feel this way. We do our best to support all our patients, families and carers. We value your feedback. Many thanks Dr Mike Walton, GP Partner and Clinical Director