Harvey Group Practice
13-15 Russell Avenue, St. Albans, Hertfordshire, AL3 5HBContact details and opening times
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Reviews
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Review titled Cannot access
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
Yet again the surgery systems (phone line and e-consult) have closed. You cannot book an appointment (at any time now or in the future, however far ahead), the phone lines simply states that no appointments are available and so appointment requests will not be answered, and the e-consult system states 'Your practice isn’t accepting online requests right now'. This means that you cannot get test results, ask questions, book any appointments or ask for repeat prescriptions. This has happened repeatedly over the past few weeks. The system is utterly broken and beyond crisis point, it has failed. Even when open, having been on hold at no. 1 in the queue for 45 mins, whilst keeping my phone on speaker, it was quicker to get in my car and drive to the surgery to ask for a repeat prescription. Whilst doing this, I showed the receptionist my phone (still on hold) and asked why it was not being answered. She simply said their phone was probably not working and she had wondered why it was so quiet. The doctors, if you can get to see them, are generally good, but if you can possibly go elsewhere, I would avoid this surgery at all costs.
Visited March 2024
Review titled Harvey Group Practice
Replied on 22 April 2024
Dear Patient, Thank you for your feedback, I want to express my sincere apologies for the ongoing issues you've faced with our systems at the surgery. Your description of the situation is deeply concerning, and I completely understand your frustration and disappointment with the lack of accessibility to essential services such as booking appointments, obtaining test results, and requesting prescriptions. The repeated failures of both our phone line and e-consult system are unacceptable, and I want to assure you that we are taking immediate action to rectify these issues. We are committed to implementing significant improvements to ensure reliable and efficient access to our services for all our patients. Your feedback is invaluable in helping us understand the extent of the problem, and I want to thank you for bringing it to our attention. Rest assured, we are actively working to address these issues and prevent them from recurring in the future. I understand that despite the challenges you've encountered, you've found our doctors to be generally good. Once again, I apologise for the inconvenience and frustration this situation has caused you. If there's anything specific we can do to assist you, please don't hesitate to reach out to us. Warm regards, Rochelle Larter Harvey Group Practice
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Review titled Best gp in Herts
Rated 5 stars out of 5
by Robin - Posted on 19 December 2023
When i moved house and had to change gp i was having trouble finding a service that was understanding and supportive of my mental health, transition and shared care plan. I found Harvey house on a list for trans friendly gp’s in hertfordshire and i’m beyond pleased with the support and genuine care i receive here. The receptionists are charismatic and kind and my gp truly listens to my concerns and involves me in care plans so that we can both agree what the best thing for me would be. I get appointments on the day or within 2 weeks usually and i’m never calling up begging for results or check ups, they get the job done and have also reached out to me after appointments on occasion just to check in. I’m so thankful to have a gp as committed and active as this one and i definitely recommend them
Visited December 2023
Review titled Harvey Group Practice
Replied on 20 December 2023
Thank you Robin for taking the time to give this feedback. It is very appreciated by our dedicated and hard-working staff. We all do our best in these difficult times for the NHS - trying to live up to our practice motto of “We Care”. Regards. Dr Mike Walton, GP Partner.
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Review titled Excellent triage and experience
Rated 5 stars out of 5
by Anna Korving - Posted on 23 November 2023
Feeling really unwell yesterday I called the surgery. Got a callback within an hour from an incredibly professional and kind receptionist, spoke to a doctor within 2 hours who then arranged for me to see a GP in person early that same afternoon. Examined and provided with appropriate treatment and left feeling confident not just that if I followed the treatment I would get better, but also that if matters didn’t improve I would be able to get help quickly. After all the dire stories in the media about how hard it is to access care, I was really apprehensive, but this could not have been a better or more supportive experience. At every stage the people I spoke to took time to listen carefully, treated me with respect and kindness, and I felt safe and reassured throughout. Cannot recommend Harvey Group Practice highly enough, and especially the lovely receptionist who triaged my call. Thank you.
Visited November 2023
Review titled Harvey Group Practice
Replied on 24 November 2023
Dear Anna. Thank you for taking the time for this review. We are pleased that you have found your experience positive. We strive always to do the very best for our patients. In these days of unremitting pressures on the NHS and funding challenges to services - I’m glad we have been able to meet your needs. Thank you again. Dr Mike Walton, GP Partner and PCN Clinical Director
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Review titled Great Practice
Rated 5 stars out of 5
by Carol Butcher - Posted on 09 January 2024
I have been with Harvey Group Practice for over 40 years and just felt I had to write a review. I cannot praise them high enough as the service they provide during such challenging times is excellent. Everyone is so kind from the really helpful, caring Receptionists and Nurses who after triaging the call always arrange a phone call back from the Doctor or a face to face appointment very quickly. Also to the amazing Doctors who are so professional, caring and treat you with respect. Excellent service when you really need it. Thank you.
Visited November 2023
Review titled Harvey Group Practice
Replied on 11 January 2024
Hello Carol. It is very kind of you to give us this feedback. I’ll make sure all staff are aware of it and thank you for your consideration about letting us know how you feel about things. We continue to strive always to do our best for wonderful patients and I’m glad you’re happy with the service we aspire to provide.
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Review titled how to make blood tests complicated
Rated 2 stars out of 5
by local - Posted on 29 May 2024
got a txt telling me to go for annual blood test...but test ppwk does not hve all the tests I usually have. on 23 /5 call.into reception ..receptonist says she will deal with it (gave her copy of last yrs correct test form )..& to call back. She will print out as my printer not working on 29 /5 callback..noone knows anything about is. Yet again leave it with another receptionist to deal with. Me to call back. Also try to fix appt with nurse for due injection..no they can't do that cos of annual leave etc. Me to try to sort out when I go there again. Have never met gp I am supposed to be in care of. Have been with this surgery for 47years and its been downhill all the way - tragic. Really dread having have anything to do with them. Not good as you approach 80.
Visited May 2023
Review titled Harvey Group Practice
Replied on 30 May 2024
Dear Patient Thank you for bringing this to our attention. We apologise for the inconvenience you have experienced. Please do contact the surgery so that I can investigate further to ensure I can provide feedback to the reception team. We understand your frustration regarding the missing tests on your annual blood test paperwork and the difficulty you’ve had with the reception team. It is concerning to hear about the repeated issues you've encountered, including the challenge of scheduling an appointment with the nurse for your injection. Given your long-standing relationship with our surgery, it is disappointing to hear that your experience has not been satisfactory. We are committed to resolving these issues promptly to ensure you receive the care you deserve. Please reach out to us directly so we can address these matters more effectively and ensure all your healthcare needs are met. Kind regards, Rochelle Larter Practice Business Manager
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Review titled Fantastic responsive care and follow up
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
Many thanks for such a positive experience -the doctor involved went over and above to make what could have been a hassle both smooth and easy-it was much appreciated
Visited April 2023
Review titled Harvey Group Practice
Replied on 04 July 2023
Dear patient. Thank you for taking your time to leave this review in May (my apologies I had not seen your kind words before today). Glad we have been able to help you satisfactorily Dr Mike Walton, GP Partner