Haslemere Health Centre
Church Lane, Haslemere, Surrey, GU27 2BQContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Haslemere Health Centre.
Reviews
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Review titled Fantastic team
Rated 5 stars out of 5
by Holly R. - Posted on 26 June 2024
During the last few years I've had lots of diagnoses, interactions with receptionists and doctors, hospital referrals and tests, all of which were conducted with patience, good humour and grace by the whole team at Haslemere Health Centre. Too many occasions to mention, many ongoing, suffice to say that my experiences have been made much less stressful by the wonderful reception team who have passed on messages, kept everything on the app up to date and me fully informed. The doctors have seamlessly knitted together the tests and referrals and my gratitude knows no bounds. I feel very well cared for and even giving 5⭐s does not do Haslemere Health Centre the justice it deserves. Thank you.
Visited April 2024
Review titled Haslemere Health Centre
Replied on 26 June 2024
Dear Holly, Thank you so much for taking the time to post your review of the practice. I will let the whole team know of your kind words. Kind regards Stephanie Ashdown, Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
I phoned to get my father seen after he delovoped a lump in jis neck. this was on 15th Dec, he was seen quickly and referred on to Guildford hospital which are dealing with it now. Great team
Visited December 2023
Review titled Haslemere Health Centre
Replied on 26 June 2024
Sorry for the delayed response but just wanted to thank you for your review. Kind regards, Stephanie Ashdown, Practice Manager
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Review titled Impossible to get an appointment over many months
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2023
I have tried multiple times to get an appointment here - they send me a link to an appointment booking site that has no appointments or tell me to go to Urgent Care in another town. Yet they say they are still accepting new patients! Sure GPs are fine once you get to see one but that looks unlikely....
Visited November 2023
Review titled Haslemere Health Centre
Replied on 24 November 2023
Dear Patient I am sorry you are having difficulty booking an appointment, we are extremely busy but generally have routine appointments available approximately 5 weeks ahead. If the matter is urgent we have "on the day" appointments available for this type of matter. I would urge you to keep trying and we will do our best to find an appointment for you. Kind regards Stephanie, Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Ruth Martindale - Posted on 30 July 2023
I needed medical help while visiting family near Haslemere. To be honest, I wasn't sure that I would be able to see anybody but the outcome far exceeded my expectations. I was able to speak with a nurse practioner the same morning and offered an appointment in the afternoon. The NP who looked after me was patient, reassuring and professional. I felt so much better after the consultation and was given very clear advice on how to manage my situation. The staff at the in-house pharmacy were so helpful,my medication was ready for me in about ten minutes. My stay was extended as I was not well enough to drive home, and had run out of my regular medication. I was able to organise my own surgery to enable my medication to be prepared at this surgery. I had contact with the NP, and two pharmacy staff members. I came away very satisfied and impressed with the care, support and smiling service I received.
Visited July 2023
Review titled Haslemere Health Centre
Replied on 31 July 2023
Dear Ruth Thank you so much for taking the time to post your kind and thoughtful comments which I will feedback to the practice and the pharmacy teams. Kind regards Stephanie Ashdown, Practice Manager
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Review titled Supportive and understanding GP
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
I have been seeing one of the GP's at the practice for several months now for a particular condition. She has been generous with her time and advice, and has showed me compassion and empathy on every interaction, whether that is over the phone or face to face. I genuinely feel she wants to help me. Experiences over the years with other GPs at this practice have generally been positive and there is the added benefit of a minor injuries unit and a very good pharmacy within the health centre itself which opens long hours and over the weekend.
Visited June 2023
Review titled Haslemere Health Centre
Replied on 19 June 2023
Dear Patient Thank you so much for taking the time to right your kind and positive comments which I will feedback to the staff. Kind regards, Stephanie Ashdown, Practice Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Miriam Carter - Posted on 20 June 2023
Was seen quickly and examined thoroughly. Given a thorough explanation of the causes and treatment for my condition which was extremely helpful and reassuring
Visited June 2023
Review titled Haslemere Health Centre
Replied on 21 June 2023
Dear Miriam Thank you so much for taking the time to write this post. The practice team will be pleased to learn of your feedback. Kind regards Stephanie Ashdown, Practice Manager
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Review titled OK practice
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2023
Telephone call from GP Didn’t feel doctor was that compassionate. I was stopped in mid sentence and told that this was an urgent call and let’s do a blood test etc - obviously wanted to wrap the call up.
Visited March 2023
Review titled Haslemere Health Centre
Replied on 21 June 2023
Dear Patient Thank you for giving us your feedback. We are always striving to improve and I will feed this back to the practice team. Kind regards Stephanie Ashdown, Practice Manager
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Review titled Awful support
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
GP seemed uninterested in my health issues, I tried explaining my list of symptoms which he completely ignored and minimised as "tiredness". Have been bed bound for 17 months now with zero help from the NHS. GP referred me to a psychologist even after I explained multiple times that a mental health professional has ruled out mental health causing my symptoms. Would have been better off just never seeing a GP as it has just been a waste of time and energy.
Visited December 2022
Review titled Haslemere Health Centre
Replied on 23 December 2022
Dear Patient I am sorry that you felt your appointment was a waste of time, if you would like to discuss the matter further please do not hesitate to call the surgery and ask for Stephanie, the Practice Manager. Kind regards Stephanie Ashdown
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Review titled Immediate response and appointment
Rated 5 stars out of 5
by CH Homelands - Posted on 29 December 2022
I went into health centre first thing, received a triage telephone call within about 90 minutes and was invited down for an examination there and then. The whole experience was kind and efficient. Thank you -
Visited December 2022
Review titled Haslemere Health Centre
Replied on 03 January 2023
Thank you so much for your review, it really makes a difference to receive positive feedback - happy New Year to you