Hassengate Medical Centre
Southend Road, Stanford-le-Hope, Essex, SS17 0PHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No contact, no appointments
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2025
After being unable to get an appointment for 3 continuous days, I used the online form to get a call/text back from a doctor. I answered every question very clearly and in as much detail as possible to give a clear understanding of the issue. I was told on Wednesday that I would hear back by Thursday 6:30pm. I did not. I used the link to prompt the surgery to respond and finally received a reply (more questions asking the same things I already answered) by 5pm Friday. I replied immediately, as requested, and still have not heard back. I have been unwell for over 2 months now, cannot see a doctor, cannot get a reply from a doctor, and get flippantly told it could be cancer when the problem is usually completely unrelated. E.g. persistent colds / medication reviews.
Visited January 2025
Hassengate Medical Centre has not yet replied.
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Review titled Appointments to see a gp
Rated 2 stars out of 5
by Sue Burgess - Posted on 06 January 2025
I have been calling and going through my nhs app to get appointment for over 5 weeks. Told at the surgery no appointments can be made. You have to call in the morning. I am working so unable to remain on wait in the queue only to be told no appointments. My husband had also visited the surgery and also told he couldn't make appointment. He is long distance lorry driver so also cannot be waiting in a queue on the phone. Surely there should be some consideration for people that are unable to call for sometimes over 40 minutes to be told sorry please try again tomorrow....
Visited January 2025
Hassengate Medical Centre has not yet replied.
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Review titled Poor
Rated 2 stars out of 5
by John Haher - Posted on 28 November 2023
Had blood test this November.then got a tex asking me to book a telephone conversation have tried to book .but was told there is 4 week waiting list.
Visited November 2023
Review titled Hassengate Medical Centre
Replied on 05 February 2024
Whilst disappointed the patient selected this media to air their frustration, all resolved once we contacted and booked review appointment