Hastings Old Town Surgery
The Ice House, Rock-A-Nore Road, Hastings, East Sussex, TN34 3DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolute joke of a practice now
Rated 1 star out of 5
by Anonymous - Posted on 13 August 2024
I have been with this surgery my entire 49 years. It was always phenomenal when it had the old school doctors in it. They knew how to treat their patients and even managed to do home visits and see patients face to face. Since it’s been taken over and moved it’s absolutely atrocious. I have this morning spent 45 minutes on the phone I reached no.19 in the queue for the call to then be cut off and having to start all over again, another 35 minutes of waiting to be told I am no.30 in the queue! To wait for them to answer would have been another 45 minutes to an hour! It’s beyond a joke. How can you run a surgery in such a shambolic way. I have no idea why this surgery has suddenly become so bad and the service is insufferable. Who’s got time when they are ill to sit on the phone for over an hour waiting for an answer which will probably be sorry all the appointments have been taken up. This surgery need to look at their service and reviews and take a long hard decision as to how they can improve their service as this is not how it should be in 2024! Think they must now have the accolade for being the worst surgery in Hastings and it’s well deserved by all accounts, I have never heard one good review since it was taken over. Shameful.
Visited August 2024
Hastings Old Town Surgery has not yet replied.
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Review titled Shambolic practice
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
Been trying to get through to this joke of a practice for the last 3 days to book a non-urgent (next available, possible few weeks) only to be told the receptionist is not allowed to book in advance and should ring the triage line first thing the following day. I, along with many others do work, so trying for 3 days to get through is unacceptable. I have not seen or needed a Dr. since well before Covid, my last experience was when I was told the pharmacist would contact me with an appointment, needless to say, that never happened. This surgery is not fit for purpose and has been a shambles since the previous Dr in charge (not allowed to use his name) left. Good luck anyone still registered here, you certainly need it!!! Lets wait to see if they respond? I seriously doubt it!
Visited August 2024
Hastings Old Town Surgery has not yet replied.
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Review titled Could do much better
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2024
My recent experience about an already diagnosed health issue and trying to obtain treatment for it has been a bureaucratic nightmare, requiring over 25+ emails with an administrator. I have been left completely frustrated with the bureaucracy of this exchange and have had to escalate further. My recent experience has been a de-humanising one and this practice needs to do better to improve patient care and overall experience.
Visited June 2024
Review titled Hastings Old Town Surgery
Replied on 23 July 2024
Dear Patient I am sorry to read that your experience of the practice has not been of the standard we strive to achieve. We welcome feedback from our patients and this review will be shared with the team. In the meantime if you are still having difficulty in obtaining the treatment you require please do contact me. Elizabeth Dearing - Patient Liaison and Engagement Officer
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Review titled Fantastic Women’s Health Practitioner
Rated 5 stars out of 5
by Brigitte Mierau - Posted on 25 June 2024
I have just seen the Women’s Health Practitioner at Warrior Square Surgery. I cannot praise her highly enough! It was the best experience possible. She is an excellent communicator, very helpful and kind and inspires total confidence. I’m very happy that she is working at my surgery!
Visited June 2024
Review titled Hastings Old Town Surgery
Replied on 23 July 2024
Dear Patient Thank you for this excellent review and for taking the time to add this to NHS reviews. It is always wonderful to receive such a positive and kind review. We will ensure that feedback is shared with the member of staff and with the team. Thank you. Elizabeth Dearing Patient Liaison and Engagement Officer.
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Review titled Poor quality of care
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
After trying for weeks, It is near impossible to get an appointment to see a GP at this practice. My wife is Asthmatic and also has COPD. Over the past few weeks it has been noted by both her employer and others that her breathing has got a little worse. She needs to be seen by a GP and the matter dealt with. Instead this joke of a surgery are just not interested. Care at this surgery is like buying a lottery ticket, and getting medical care seems to be down to pure luck.
Visited May 2024
Review titled Hastings Old Town Surgery
Replied on 18 June 2024
Dear Patient I am sorry that you were disappointed with the information regarding the result of your x-ray. It is very difficult for us to respond on this site as it is anonymous and not confidential, however, if you would be kind enough to contact the surgery to let us know your details, we can then investigate your concerns regarding the result of your x-ray. Elizabeth Dearing - Patient Liaison Officer
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Review titled Very helpful doctor
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2024
I saw peadiatric dr over a month ago with my newborn who has had some issues. She was very helpful on the visit and since then has put in weekly phone calls to check in and get a solution for my little one. She has been kind,caring and very helpful. I will always ask for this dr going forward now to book an appointment.Thank you
Visited May 2024
Review titled Hastings Old Town Surgery
Replied on 21 May 2024
Dear Patient Thank you for you very kind review, your feedback is very important to us. I am glad to hear that the service you have received for your baby has been kind, caring and helpful. I will share your kind words with staff. Thank you. Elizabeth Dearing - Patient Liaison Officer.
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Review titled Efficient and thorough clinicians
Rated 4 stars out of 5
by Anonymous - Posted on 01 August 2024
I had an appointment with a GP who listened very attentively to my symptoms and gave me a thorough examination. I was with her for 20 minutes during which time she showed me kindness and respect. The letter she wrote to the specialist was a lengthy and detailed history of my symptoms. I was sent for scans and had a spirometry test at the surgery twice which was carried out by an excellent nurse who explained the process carefully. My only criticism is a couple of the receptionist who have spoken curtly to both myself and other elderly patients in my hearing without showing any interest or empathy. I understand they have a challenging role, but they require better training in how to deal with difficult patients or those who are clearly frightened or have difficulty understanding the system.
Visited April 2024
Hastings Old Town Surgery has not yet replied.
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Review titled Awful receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
I have been to the practice multiple times recently with my son. The receptionist is shockingly rude to virtually everyone she speaks to. Passive aggressive, condescending and un-empathetic to those most vulnerable in society and those who probably wouldn’t speak out. When my son was very sick and I couldn’t get an appointment she actually laughed when I was expressing concern, this really added to the stress of the situation when I am a single mother and was clearly struggling. Today I witnessed her speak in a completely unacceptable way to elderly people and disabled people who were visibly stressed and upset. She should not be working in this industry! The doctor we saw today is the most wonderful and caring doctor and went out of her way to see my son. It’s such a shame that people like the receptionist really mire the experience at the surgery.
Visited March 2024
Review titled Hastings Old Town Surgery
Replied on 27 March 2024
I was sorry to hear that this was your experience of the surgery. We would like to look into this and I would be grateful if you would be kind enough to contact us directly regarding which site this was and/or which receptionist if you have this information please. Please ask for your communication to be forwarded to the Patient Liaison Officer. Thank you for your feedback. Patient Liaison Officer.
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Review titled Frustrating and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
Despite all the high-tech stuff this surgery has invested in, I've been disappointed in the quality of response to questions, lack of follow-up on promised actions, and apparent failure to listen to concerns. There seems to be a fundamental breakdown in communication internally.
Visited October 2023
Review titled Hastings Old Town Surgery
Replied on 12 October 2023
Dear Patient Thank you for your feedback. Please be assured all feedback is shared with the team. I am sorry to hear that you ae disappointed with aspects of our service and communication. Please do contact the surgery or myself to discuss any problems you have encountered. E Dearing Patient Liaison and Engagement Officer.
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Review titled really pleased so far
Rated 5 stars out of 5
by Saffron - Posted on 09 February 2023
I recently changed to this surgery and it has been fantastic so far. I use the engage consult and have had a really good experience of this. This works better for me as phone calls when I work full time are really hard to fit in. Triage is good with appropriate clinicians seen. I have also been able to see a GP. All the medical professionals I have seen have been exceptional. Receptionists have also been friendly and helpful. Finally getting my health needs met. Nice to go down to the seafront when you have an appointment, so another bonus.
Visited February 2023
Review titled Hastings Old Town Surgery
Replied on 20 February 2023
Thank you very much for your very kind review. I am glad to hear that your experience of our surgery has been so good and that it works better for you. We will share your kind words with our practice team. Thank you we are most grateful for your very kind words. Patient Liaison Officer