Hatfield Road Surgery
2 The Parade, Ellis House, St. Albans, Hertfordshire, AL1 3FYContact details and opening times
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Chest infection - Posted on 05 April 2024
I believe Dr S is the best GP I could possibly have and he has been our family Doctor for years. I would give the surgery a 5* rating if it wasn’t for the receptionist who makes it so difficult to get an appointment like she was to pay for it. She won’t even give her name, stating she is not obliged to do so. Not introducing herself for obvious reasons. I haven’t seen a GP in over 2 years, yet she still tells me to go to the Pharmacy instead. I give reasons for my call, and although explained I might have a chest infection, she tells me antibiotic won’t treat it. Absolutely unacceptable.
Visited April 2024
Hatfield Road Surgery has not yet replied.
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Review titled You feel not wellcome
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
The receptionist lady makes you feel, you are not wellcome at all in phone calls. During phone conversation I was feelling prosicuted. no greetings and appriciation words were used. I was shocked. If you are sick and call with hopes, then you face with this rude behaviour you will get hurt.
Visited March 2024
Hatfield Road Surgery has not yet replied.
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Review titled Awful experience with Reception
Rated 1 star out of 5
by Begum - Posted on 13 December 2023
Ive rang the surgery over the past month 3 times now, every single time I have rang I have never had a pleasant experience with the receptionist. They seem to be bothered to answer the call and do not want to engage or show the slightest bit of empathy to patients. I called today morning 13th December 2023 and spoke to a lady who was quiet abrupt and sharp with her tone. I do not understand why and how they do not want to ever help and this is where it feels disappointing. I cannot complain about the GP's here as they do show care when I am in appointments with them. My last appointment I had I was told I was in risk to have pneumonia and I should have seen him sooner, I had explained to him how busy the practice has become its difficult to get an appointment. He gave me some antibiotics and mentioned if there is no progression then to call back and make another appointment so I can be seen. I called back today on the 13th December and passed the information over, I received a very blunt response of "Well there is no notes to ask for you to call back" - "You have an X-ray pending which you'll get" I am absolutely appalled at the awful blunt and the attitude the receptionist have because they show no professionalism, no empathy, no interest to want to help patients in any way. They are literal robots behind a phone and screen When Ive been at the practice all I see them do is go to the back and have a chin wag with the rest of the team but get a smacked face when anyone walks into the practice I urge this practice team to be reviewed for the receptionist because nobody ever feels welcome here.
Visited December 2023
Hatfield Road Surgery has not yet replied.
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Review titled Too difficult to speak to or see a GP
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
It seems almost impossible to get to see or talk to a GP these days. Since COVID this practice seems to be the only one where you can't make a face to face appointment. Now have to get a text with a link to write your symptoms, then someone (not necessarily a GP) will look at your symptoms then decide if you get a call back or what action to take. It seems yet another step removed from actually face to face. Reception staff seem harsh and unbothered by your plight, lets face it you wouldn't ring the Dr if you were well so it's hard to keep trying to see a GP. When you eventually get a GP telephone call it seems rushed and insincere, no-one is listening to the symptoms if there are many, I was told just focus on one please then ring back another day about the others! I cannot see how this system is any good for patients, it stresses me out when have to think about ringing the GP. Having paramedics may be useful for somethings but feel cheated at not being able to speak to a GP who has had over 7 years of medical training. Really needs to do better as other reviews have shown I am not alone in thinking this needs to be improved for patients. Note, not all issues have to be dealt with on the day therefore being able to book in advance would be helpful but this is not allowed.
Visited July 2023
Hatfield Road Surgery has not yet replied.
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Review titled The worst run GP practice
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Impossible to get an appointment, how is calling up at 8am in the morning the only way to secure an appointment in 2023? Noone who works there seems to have any clue or seems bothered by how badly run the practice is.
Visited February 2023
Hatfield Road Surgery has not yet replied.
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Review titled 4 stars for this surgery
Rated 4 stars out of 5
by Margaret Koprowski - Posted on 10 February 2023
My experience with this surgery has been good; enough time is given for face-to-face and telephone appointments with a doctor; I've always found that reception staff are courteous and helpful and try to offer convenient appointment times if they can. It's often difficult to get through on the phone in the morning which would be a problem for people at work or with other commitments - it would be helpful to have the system telling you your position in the queue. There has only ever been 2 GPs in this practice, and that's an advantage over some of the larger practices where you might see a different doctor each time. The surgery is all on ground floor, spacious and clean. There are no car parking spaces - only a multi-storey car park that requires an app on a smartphone, or street parking a 10-minute walk away.
Visited January 2023
Hatfield Road Surgery has not yet replied.
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Review titled Very happy with their new clinician
Rated 5 stars out of 5
by Sylvia - Posted on 03 March 2023
This new clinician with a past experience as an advanced paramedic is very competent and a real asset to this surgery - thank you ever so much for being so professional, caring and assertive.
Visited January 2023
Hatfield Road Surgery has not yet replied.
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Review titled Practically impossible to get any appointment
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
The only way to get any appointment (face-to-face or by phone) is to call at 8am on the day. When you do call, they put you on a 2-hour wait with the call hung up on you from time to time. By the time you actually get to speak with receptionist, they tell you all appointments are booked for the day, and you have to call again tomorrow at 8am. Sorry, receptionist will tell you, they don't take any appointment in advance (despite advertised otherwise on their website). When you do call again the next day, the same charade repeats itself. I think this GP service has no doctor or nurse on site; they just put the receptionist there to deter any patients from actually coming in. What's the point of having a local GP if for all intent and purposes, you're never able to get any appointment with them?
Visited December 2022
Hatfield Road Surgery has not yet replied.
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Review titled Pathetic excuse of a surgery
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Staff are not only incompetent but also rude. To book an appointment you have to ring up at 8am, wait for over an hour before someone answers and that's only if you haven't been cut off multiple times, then to be told you are on a triage list for X Ray results!! Absolute joke. This used to be a great surgery before when it was on Hatfield rd, but the service now is just shocking. Horrible and arrogant reception staff who are on a power trip.
Visited November 2022
Hatfield Road Surgery has not yet replied.
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Review titled Appalling GP Practice
Rated 1 star out of 5
by Graham Allaway - Posted on 01 April 2023
When it was actually on Hatfield Road this was an efficient well run practice. Now it is absolutely appalling. Virtually impossible to get a face to face appointment. 2 hour waits for the phone to be answered from 8am in the morning. Dismissive staff who are often rude with a total lack of empathy. One particular GP even asked my daughter what medication she was on! Excuse me?!?! why do you not know?? You prescribed it!!! We are now looking for another practice, this one should be reported and closed as it’s completely dysfunctional. I am a cancer patient diagnosed in December 2022, could not get a face to face appointment when first having symptoms last November despite at least one being a red flag! Constant issues with prescriptions. Please do not even consider registering, you will regret it!!!
Visited November 2022
Hatfield Road Surgery has not yet replied.