Hatfield Road Surgery
2 The Parade, Ellis House, St. Albans, Hertfordshire, AL1 3FYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Chest infection - Posted on 05 April 2024
I believe Dr S is the best GP I could possibly have and he has been our family Doctor for years. I would give the surgery a 5* rating if it wasn’t for the receptionist who makes it so difficult to get an appointment like she was to pay for it. She won’t even give her name, stating she is not obliged to do so. Not introducing herself for obvious reasons. I haven’t seen a GP in over 2 years, yet she still tells me to go to the Pharmacy instead. I give reasons for my call, and although explained I might have a chest infection, she tells me antibiotic won’t treat it. Absolutely unacceptable.
Visited April 2024
Hatfield Road Surgery has not yet replied.
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Review titled You feel not wellcome
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
The receptionist lady makes you feel, you are not wellcome at all in phone calls. During phone conversation I was feelling prosicuted. no greetings and appriciation words were used. I was shocked. If you are sick and call with hopes, then you face with this rude behaviour you will get hurt.
Visited March 2024
Hatfield Road Surgery has not yet replied.
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Review titled Awful experience with Reception
Rated 1 star out of 5
by Begum - Posted on 13 December 2023
Ive rang the surgery over the past month 3 times now, every single time I have rang I have never had a pleasant experience with the receptionist. They seem to be bothered to answer the call and do not want to engage or show the slightest bit of empathy to patients. I called today morning 13th December 2023 and spoke to a lady who was quiet abrupt and sharp with her tone. I do not understand why and how they do not want to ever help and this is where it feels disappointing. I cannot complain about the GP's here as they do show care when I am in appointments with them. My last appointment I had I was told I was in risk to have pneumonia and I should have seen him sooner, I had explained to him how busy the practice has become its difficult to get an appointment. He gave me some antibiotics and mentioned if there is no progression then to call back and make another appointment so I can be seen. I called back today on the 13th December and passed the information over, I received a very blunt response of "Well there is no notes to ask for you to call back" - "You have an X-ray pending which you'll get" I am absolutely appalled at the awful blunt and the attitude the receptionist have because they show no professionalism, no empathy, no interest to want to help patients in any way. They are literal robots behind a phone and screen When Ive been at the practice all I see them do is go to the back and have a chin wag with the rest of the team but get a smacked face when anyone walks into the practice I urge this practice team to be reviewed for the receptionist because nobody ever feels welcome here.
Visited December 2023
Hatfield Road Surgery has not yet replied.
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Review titled Too difficult to speak to or see a GP
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
It seems almost impossible to get to see or talk to a GP these days. Since COVID this practice seems to be the only one where you can't make a face to face appointment. Now have to get a text with a link to write your symptoms, then someone (not necessarily a GP) will look at your symptoms then decide if you get a call back or what action to take. It seems yet another step removed from actually face to face. Reception staff seem harsh and unbothered by your plight, lets face it you wouldn't ring the Dr if you were well so it's hard to keep trying to see a GP. When you eventually get a GP telephone call it seems rushed and insincere, no-one is listening to the symptoms if there are many, I was told just focus on one please then ring back another day about the others! I cannot see how this system is any good for patients, it stresses me out when have to think about ringing the GP. Having paramedics may be useful for somethings but feel cheated at not being able to speak to a GP who has had over 7 years of medical training. Really needs to do better as other reviews have shown I am not alone in thinking this needs to be improved for patients. Note, not all issues have to be dealt with on the day therefore being able to book in advance would be helpful but this is not allowed.
Visited July 2023
Hatfield Road Surgery has not yet replied.