Hathaway Surgery
Middlefield Road, Chippenham, Wiltshire, SN14 6GTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Stand out experience 👏👏👏
Rated 5 stars out of 5
by S K - Posted on 10 October 2024
We had a very recent appointment with one of the surgery’s newer doctors. Her clinic was running on time, even at 5pm, which was a very welcome relief for busy working parents like us. He manner was both clinical and friendly. She was attentive, and was very age-appropriate with my son. She followed up with a text message containing some further resources within 30 minutes. All in all, a very pleasant experience. She is a credit to the surgery!
Visited October 2024
Review titled Hathaway Surgery
Replied on 10 October 2024
Dear S, I'm so glad that you found your GP experience beneficial, and thank you for finding the time to reflect that in your review. We try really hard to meet our patients expectations, and to deliver the type of service we would like to receive ourselves as patients. I have passed your feed back to the Dr, and shared it within the surgery. Kind regards Wendy Mant (Practice Manager).
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Review titled Great Practice
Rated 5 stars out of 5
by Judi - Posted on 15 October 2024
Following earlier visit today for flu and covid shots medical staff helpful friendly and efficient - receptionists also very kind.
Visited October 2024
Review titled Hathaway Surgery
Replied on 15 October 2024
Hi Judi, thank you so much for taking the time to write a positive review, we really appreciate it. I'm glad your autumn vaccines visit was positive. Kind regards Wendy Mant (Practice Manager).
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Review titled Great practice
Rated 5 stars out of 5
by Wendy Kavanagh - Posted on 12 October 2024
Hathaway Surgery -Flu/Covid Vaccine appointment Amazing, friendly & efficient staff made the experience so easy and quick. A big thank you to all involved.
Visited October 2024
Review titled Hathaway Surgery
Replied on 14 October 2024
Dear Wendy, thank you for taking the time to leave us a review. The Flu/Covid clinics take a lot of organisation, as well as staff volunteering to work a Saturday on top of their usual weekly hours, so the feedback is very much appreciated. Kind regards Wendy Mant (Practice Manager).
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Review titled Excellent receptionist/Nurses
Rated 5 stars out of 5
by Michael Gumbrill - Posted on 10 September 2024
The receptionist team who went above and beyond to help my wife sort out her medication after the prescription team had left. Contacting the Duty Dr and also messaging my wife. Also today the nurse was able to combine this afternoons appointment with this mornings saving my wife much discomfort. Excellent customer service.
Visited September 2024
Review titled Hathaway Surgery
Replied on 10 September 2024
Dear Mr Gumbrill, thank you so much for your positive feedback. We have a great team at Hathaway and I'm so pleased that we were able to help your wife and ease her discomfort. Kind regards Wendy Mant Practice Manager.
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Review titled Communication Problems
Rated 4 stars out of 5
by ian Hibberd - Posted on 17 September 2024
When I have had an appointment or visited the surgery & spoken with a receptionist the service has always been excellent,this is more than can be said for the communication system, Having received a text in August stating you would be offering Flu Vacinations & to wait to receive a text when this service would be offered. Received a text last week with a link to book an appointment, the link did not work. So I phoned to try & make an appointment, as usual I was number 1 in the queue,after 20 mins no one had answered. So instead of the appointment number I tried another option ,again I was number 1 in the queue. After about 10 mins the call was answered & I was told there were no appointments available. I asked if there would be other appointments being made available & was told by the operator that there were no other dates planned.I asked if I should look elsewhere & was told no advice could be given On other occasions when I have phoned I have waited for over 30 mins when being number 2 in the queue. Why go to the trouble of sending out messages which lead to no positive outcomes?
Visited September 2024
Review titled Hathaway Surgery
Replied on 18 September 2024
Dear Mr Hibberd, many thanks for your review and I'm sorry that our service has fallen under the standard that we try hard to uphold. I am looking into the phone queues in general, so please be assured that this is a work in progress. We have had a great response to our flu campaign this year, the 1400 appointments we have had available in the system have already been booked. I am currently working on adding more appointments and will call you back as soon as these are on, to ensure you are booked in. Kind regards Wendy Mant Practice Manager.
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Review titled Excellent and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
I attended today, following the new system. I have some thoughts about the entire encounter. Principally, I would like to congratulate all staff I met, and also mention that I heard someone at the reception counter rather failing to notice that the receptionist dealing with him had already dealt with his complaints. The courtesy given to someone who was somewhat agitated was, in my view, exemplary. My appointment, only made this morning, was ready for me – and the clinician I consulted was entirely reassuring about my own problem. I now feel that I can deal with my particular situation as it is capable of being resolved as a result of their advice. As a result I am very grateful to the practice, and hope you all remain fit and cheerful.
Visited September 2024
Review titled Hathaway Surgery
Replied on 10 October 2024
Dear Patient, thank you so much for taking the time to write this review. I have passed your feedback to all our staff, positive comments always boost morale in what can sometimes be a very harsh working environment. Kind regards Wendy Mant (Practice Manager).
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Review titled I have always had a very positive experience at Hathaway.
Rated 5 stars out of 5
by Linda Morgan - Posted on 21 July 2024
I would particularly like to mention Claire on the reception desk. Having very painful symptoms that are not straight forward for diagnosis I have visited the surgery quite a lot recently. I am always greeted with a smile and Claire goes over and beyond her duty to help me get a positive outcome to my problem. Thank you Claire
Visited July 2024
Review titled Hathaway Surgery
Replied on 01 August 2024
Dear Mrs Morgan, I will pass on your lovely comments to Claire, I'm so pleased that she was able to help you when you needed it, I will pass on to the whole team. GP Reception teams are often dealt a lot of bad press, we really do try hard here at Hathaway, under sometimes difficult circumstances, to do what we can to help all patients that need it. Thank you again. Wendy Mant (Practice Manager).
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Review titled Receptionist Dragon’s????
Rated 5 stars out of 5
by Michael Mulligan - Posted on 31 July 2024
Today I had to call upon the receptionist at Hathaway Surgery what a great team they are. We all talk about Dr Receptionist being very difficult with people, not so with the ladies at Hathaway, they all go out of their way to help especially the lady with all the curls. The Drs seem to make it more and more difficult to see them, and when you do you never see the same one twice. Thank god for the Dragons, thanks girls you’re doing a great job.
Visited July 2024
Review titled Hathaway Surgery
Replied on 01 August 2024
Dear Mr Mulligan, thank you so much for your kind words about our Reception team, they work very hard in sometimes tricky circumstances. Kind regards Wendy Mant (Practice Manager).
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Review titled Super treatment
Rated 5 stars out of 5
by Ray Wickens - Posted on 21 May 2024
Following a chest xray on 20th, later that day, I was telephoned by the duty Doctor and given news that all was not well. The Doctor's approach was so sensitive and with great empathy. I wish to thank him.
Visited May 2024
Review titled Hathaway Surgery
Replied on 01 August 2024
Dear Mr Wickens, thank you so much for your positive feedback, we hugely appreciate it, I will pass this back to the GP you spoke with. Kind regards Wendy Mant (Practice Manager).
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Review titled Triage system leaves patients in black hole
Rated 3 stars out of 5
by Anonymous - Posted on 14 May 2024
If the triage system fails to result in an appointment with your GP how do you get medical attention even when you have detailed increasing pain for an extended time and your request is deemed not to require an appointment? Genuine question, how can such a judgement even be assumed without seeing or speaking to the patient? The online triage system offers no option to resolve this or take it further. It appears to leave us a dead end without any way forward at all. Surely the objective on having an online appointment request system is to assist patients more effectively.
Visited April 2024
Review titled Hathaway Surgery
Replied on 15 May 2024
Dear Patient, thank you for the feedback. I would like to clarify that the triage form response isn't a "dead end" and if you feel your symptoms are worsening, or you are in continued pain, that you either have the option to fill in the form again with further information, or you call the surgery and explain your issue to our call handler, who would then be able to assist further. I can assure you that the GP's clinical judgement is based on the information given on the triage form, should they require further information or are unsure about anything, they will reply for clarification, or suggest a phone call to discuss further with a GP before choosing the next path to go down. Many thanks.