Hattersley Group Practice
Hattersley Road East, Hattersley Ind Est, Hyde, Cheshire, SK14 3EHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Hattersley Group Practice.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Linda - Posted on 23 October 2024
I have been visting this practice now for 7 months due to my medical condition and i have never had any problems with the Doctor who is dealing with my health problem, in fact she is the best doctor there because she takes the time to listen to what is wrong with me and she has taken action in trying to help control the pain that i am going through so i would rate this practice a 10 out of 10 and i would definitely give it a 5 star.
Visited October 2024
Review titled Hattersley Group Practice
Replied on 27 November 2024
Dear Patient, Thank you for taking the time to provide your feedback. We will share this feedback with the team about your experience. Regards Senior Operations Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2024
I unfortunately had an urgent medical condition that was diagnosed and managed with great skill and care. My Gp has been supportive throughout and has looked after me with great kindness
Visited October 2024
Review titled Hattersley Group Practice
Replied on 27 November 2024
Dear Patient, Thank you for taking the time to provide your feedback. We will share this feedback with the team about your experience. Regards Senior Operations Manager
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Review titled Rude reception late seeing
Rated 1 star out of 5
by Bilal - Posted on 12 September 2024
The wors gp I have seen in my life very bad reception are rude the doctors are seeing the patients very very slowly they are just sleeped on the 12 sep 2024 I had appointment for my son 6 years old at 1:15 but he was been seen by a nurs at 2 clock which is a joke please please don't select this gp
Visited September 2024
Review titled Hattersley Group Practice
Replied on 27 November 2024
Dear Patient, Thank you for taking the time to provide your feedback. We are sorry to hear of your experience and would like to discuss this further. Occasionally we are not able to run to time due to clinical emergencies/difficulties we encounter, if you wish to discuss further please contact the practice to speak to the operations manager or senior operations manager.
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Review titled Fantastic with children.
Rated 5 stars out of 5
by kimberley - Posted on 30 April 2024
My daughter who is 12 has been having issues for a long time now, we did what the school asked and took her to her GP today, her GP since being a child is absolutely fantastic with children & my daughter is mute with strangers she spoke little but I couldn't thank him enough!
Visited April 2024
Review titled Hattersley Group Practice
Replied on 19 June 2024
Thank you for taking the time to provide feedback on your positive experience. This has been fedback to the practice team, who valued your comments. Regards Senior Operations Manager
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Review titled They are a Joke
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2024
Told to ring at 8 for appointment 55 minites later no appointments told to go to walk in centre the place is a Joke rude uncaring staff
Visited April 2024
Review titled Hattersley Group Practice
Replied on 19 June 2024
Dear Patient Thank you for taking the time to leave us your comments, Im very sorry to hear of your recent experience. We do value your feedback and should you wish to discuss this with me further so I can investigate into your feedback, please do not hesitate to contact me by calling the practice or emailing the practice your details to request a call back from me. Kind regards Gemma Bardsley Senior Operations Manager.
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Review titled So so kind
Rated 5 stars out of 5
by Julia - Posted on 30 April 2024
The receptionist I’m really sorry I didn’t catch her name was so amazing, full on panic attack she got me calmed down and got me into a lovely doctor who helped and listened and just made me feel ok with how I was feeling and that we can get better, just made the experience so much easier
Visited April 2024
Review titled Hattersley Group Practice
Replied on 19 June 2024
Thank you for taking the time to provide feedback on your positive experience. This has been fedback to the practice team, who really valued your comments. Regards Senior Operations Manager
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Review titled Good overall experience
Rated 5 stars out of 5
by Ian Warren - Posted on 09 May 2024
Though it's not always easy to get an appointment (a problem everywhere, I believe, these days) the receptionist was understanding and did her best to find me an appointment, then on my visit the doctor was pleasant and reassuring, and I left feeling better. And the treatment I was given has worked. I'm happy with the overall experience and would like to thank the staff and doctors for all their help.
Visited April 2024
Review titled Hattersley Group Practice
Replied on 19 June 2024
Thank you for taking the time to provide feedback on your positive experience. This has been fedback to the practice team, who really valued your comments. Regards Senior Operations Manager
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Review titled A joke
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
So my daughter has a wikalo that's gone bad as she's not let me touch. She needs antibiotics so I want to the doctors to make her an appointment with a nurse or doctor to be told to take her to a&e like I still can't get my head round it the hospitals are under sooo much pressure yet your sending a her with a poorly finger? My mind boggles tbh surely a gp or community nurse is first port of call?? Or am I just over reacting?
Visited November 2023
Review titled Hattersley Group Practice
Replied on 24 January 2024
Dear patient, Thank you for taking the time to leave us your comments, I'm very sorry to hear that the service you have received falls below your expectations. We do value your feedback, please could you contact the practice directly and provide your details which will allow me to follow up your concerns and listen to any calls. Please contact us via telephone on 0161 368 4161 or via email: gmicb-tameside.hattersleygrouppractice@nhs.net Many thanks Jayne Britton Operations Manager
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Review titled Dangerously incompetent!
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
Unfortunately after 22 years of being a patient of this surgery I am now leaving, the decline in patient care is absolutely staggering. Unfortunately I have several long term health issues that at times are very difficult to manage, trying to get an appointment is nigh on impossible, I have been left with no medication for days and had to contact the hospital who were appalled at the lack of care. Receptionists need more training because it appears that they cannot relay information correctly, often missing crucial details. The final nail in the coffin was being told that I do not fit the criteria for a home visit, unbelievable really when I am registered as disabled, having several health conditions that make it extremely difficult to actually leave the house, even hospital nurses visit me at home! It is very frustrating that they have a medical centre that is unable to provide the services that are necessary to support patients like me.
Visited October 2023
Review titled Hattersley Group Practice
Replied on 24 January 2024
Dear patient, Thank you for taking the time to leave us your comments, I'm very sorry to hear that the service you have received falls below your expectations. We do value your feedback, should you wish to discuss this with me further while i investigate your points, please do not hesitate to contact us via telephone on 0161 368 4161 or via email: gmicb-tameside.hattersleygrouppractice@nhs.net Many thanks Jayne Britton Operations Manager
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Review titled Nothing but useless
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
Trying to get in for an appointment - and the receptionist couldn't help advising to call the hospital - no wonder the Hospitals are as stretched as they are! When the first point of call 'should' be the local GP's but yet get turned away. Asking for an appointment for vaccinations and they couldn't even tell me when the next appointment and was to ring the town hall. When did they even become a GP? Plan your illnesses about 6 months in advance and hope for the best because this place is nothing but useless.
Visited September 2023
Review titled Hattersley Group Practice
Replied on 24 January 2024
Dear patient, Thank you for taking the time to leave us your comments, I'm very sorry to hear you was not happy with service you have received. We have recently had another nurse complete her immunisation training and we are able to offer further appointments. We do value your feedback, should you wish to discuss this with me further while i investigate your points, please do not hesitate to contact us via telephone on 0161 368 4161 or via email: gmicb-tameside.hattersleygrouppractice@nhs.net Many thanks Jayne Britton Operations Manager