HAVELOCK GRANGE PRACTICE
Park Road, Hartlepool, Cleveland, TS24 7PWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Once again let down by this practice
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
Went to pick up a prescription left at reception 6 days ago and still not ready despite being promised it would be ready for collection 2 days after I dropped it off. This is a constant issue with this practice along with being unable to book any appointment, which 2 years ago resulted in me being rushed into hospital with sepsis and almost needing open heart surgery. As for being busy I have yet to see more than 6 people in the huge waiting room. Very poor I'm afraid
Visited February 2023
Review titled HAVELOCK GRANGE PRACTICE
Replied on 21 February 2023
Dear Patient Thank you for your feedback and we are sorry that you are dissatisfied with the service provided by the Practice. Please contact the Practice directly if you would like us to investigate your concerns and respond specifically to your individual experience. Havelock Grange Practice
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Review titled Poor service
Rated 3 stars out of 5
by L Kearney - Posted on 01 October 2022
7th in line on phone to be told all appointments gone. Really at 8.35? Poor practice and service. How do you get an appointment? Bookable appointment 11 days later or try again next day!
Visited September 2022
Review titled HAVELOCK GRANGE PRACTICE
Replied on 03 October 2022
Dear Patient Thank you for your feedback and we are sorry that you are dissatisfied with the service provided by the Practice. We are experiencing a significant increase in demand from our patients. We are trying to do all we can to improve the service and we welcome all feedback as this provides us with a valuable insight into our services from a patient's perspective and can help us to improve our service. Please contact the Practice directly if you would like us to investigate your concerns and respond specifically to your individual experience. Havelock Grange Practice
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Review titled Amazing
Rated 5 stars out of 5
by On behalf of Paul Moore - Posted on 19 August 2022
As per usual, the receptionists and the doctors in havelock grange have went above and beyond to ensure my concerns were listened too. They are an amazing team and GP service and Met my ideas, concerns and expectations to the greatest standard
Visited August 2022
Review titled HAVELOCK GRANGE PRACTICE
Replied on 23 August 2022
Thank you for taking the time to comment on our Practice. We welcome all patient feedback as this provides us with a valuable insight into our services from the patient’s perspective and can help us to improve our service to our patients.