Haverhill Family Practice
Camps Road, Haverhill, CB9 8HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No reply to econsult,
Rated 2 stars out of 5
by Anonymous - Posted on 24 April 2024
After contacting my pharmacy over a broken skin groin seat rash , was told she to fact I'm Diabetic for advice ,I have a cream hydrocortisone cream but wanted check if could put on the rash with broken skin, which they had photo attached, tried to ring twice over 14 waiting on line both times so decided consult for first time,had email reply ,that practice would respond before 6.30pm in said day , and 3rd day still no reply , What ever try to do ,I'm just so frustrated landmark contact with them for over a year.
Visited April 2024
Review titled Haverhill Family Practice
Replied on 24 April 2024
Thank you for your feedback. We are sorry you have had cause to write your review and would very much like the opportunity to investigate your concerns further. We would therefore be grateful if you could please contact our Practice Operations Manager so that we may look into the issues raised. If you would prefer to email, please do so to: Haverhill.familypractice@nhs.net. Thank you. Haverhill Family Practice
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Review titled Great practice and staff
Rated 5 stars out of 5
by Emily - Posted on 22 March 2024
My daughter has been ill for 7 days. I thought she was improving but dipped quickly this afternoon. An appointment was made to be seen within 20 mins Mr cade saw her quickly, and kept her at ease doing all his tests. Thank you.
Visited March 2024
Review titled Haverhill Family Practice
Replied on 25 March 2024
Dear Emily, Thank you for taking the time to leave your review and I am glad that you were pleased with the service provided for your daughter. I will pass on your comments to the practitioner as well as the whole of the practice team. Rachel Mack Practice Operations Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Heather Griffin - Posted on 06 March 2024
I have been extremely impressed with the efficiency in getting an appointment for both my children over the past week. They have not been to the Gp in years but my daughter needed some medication and my son had worsening asthma symptoms. I had a call for my daughter within half an hour of an econsult and my son was seen face to face within 2 hours of an econsult today. Both times the GP was very kind and thorough. Given the difficult times general practice is currently in you are doing a great job. Thank you
Visited March 2024
Review titled Haverhill Family Practice
Replied on 06 March 2024
Dear Mrs Griffin, Thank you for taking the time to leave a positive review. I am glad that you had such a good experience from our team and I will pass on your comments to them. Thank you again. Rachel Mack Practice Operations Manager