Hawthorn Surgery
Wortley Beck HC, Ring Rd, Lower Wortley, Leeds, West Yorkshire, LS12 5SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
I visited howthorn medical surgery on 24th July when i found out my son hurt his hand and got a big cut with some signs of pus in it. I was really worried that wound may have become infected. It was nearly 6pm,the lady at the reception was very helpful and checked with available nurse if she cuould see him. She was very kind to see him after her two pre booked appointments and gave him antibiotics to use over the course of 7 days. All the stuff at howthorn are very friendly and understanding.Higly recommended.
Visited July 2023
Review titled Hawthorn Surgery
Replied on 26 July 2024
Dear patient, Thank you for taking the time and trouble to post your feedback, which will be shared with the team at Hawthorn Surgery. We trust that your son is now fully recovered. The Partners, Hawthorn Surgery
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Review titled Reduced standards
Rated 2 stars out of 5
by Mrs Rita Mary Laurence - Posted on 23 September 2022
Individually, staff & GPs work extremely hard. However, as a whole the standards at this practice fall well short of what we, the patients, should expect. Recently, following a hospital diagnosis & despite being in constant pain for days I still can't get an appointment. Additionally, my online medication request for pain relief has just been ignored. This is just an example of the kind of experience you can expect at the surgery which is compounded by the fact that you are very unlikely to see the same GP twice so there is no continuity of care. The website states online users can book appointments. However, this is simply not true as the booking system is rarely updated/used by anyone. Totally, disempowered at this surgery, it is with regret, I feel I have no choice but to leave & register elsewhere. Thank you.
Visited September 2022
Review titled Hawthorn Surgery
Replied on 26 July 2024
Dear Mrs Laurence, thank you for taking the time to post your feedback. We are sorry that you feel the standards at the surgery have fallen short of what patients can expect. We do strive to offer a high level of care to our patients and it would seem that on this occasion you have not experienced this. The online appointment booking system was suspended as it was being used inappropriately by some patients, i.e. male patients booking into the Ante Natal Clinic, and we have been looking at ways to avoid this happening. Regarding your difficulty booking an appointment and your online request for medication, again we do apologise for the difficulty you encountered on that occasion. We wish you well with your new GP practice.