Hawthorns Surgery
1 Oxford Road, Redhill, Surrey, RH1 1DTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful helpful practice
Rated 5 stars out of 5
by Angela Shelton - Posted on 10 July 2023
Since Covid this practice has got better and better. Always manage to see a doctor when I need to. Never feel rushed in the appointment. Phones answered quickly. Physio on site and ultrasounds done. All the staff are kind and helpful. Delighted to have them as our family practice.
Visited July 2023
Review titled Hawthorns Surgery
Replied on 11 July 2023
Thank you so much for taking the time to give us your lovely feedback, it is greatly appreciated. I will share this with the whole team as I know they will be delighted. Best Wishes, Leanne Williams Practice Manager
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Review titled So pleased!
Rated 5 stars out of 5
by Mr Trevor T Cape - Posted on 07 July 2023
Just a big thankyou to Practise Nurse. I arrived almost deaf and left with pinsharp hearing! Now I can hear the tennis! Thankyou for what you do. Hope this gets to you!
Visited July 2023
Review titled Hawthorns Surgery
Replied on 11 July 2023
Thank you for taking the time to feed back and for your kind words, it is greatly appreciated. I will share your experience with the clinician involved and the team who will be delighted. Best Wishes, Leanne Williams Practice Manager
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Review titled Great triage and response
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
I was triaged and called back by a doctor within an hour for treatment. From the receptionist who booked explained the process to the Dr who called back it was an excellent service throughout. Thank you for what you do.
Visited May 2023
Review titled Hawthorns Surgery
Replied on 11 July 2023
Thank you very much for your kind words and for taking the time to leave a review, it is greatly appreciated. I will share it with the whole team. Best Wishes Leanne Williams
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Review titled Rude unprofessional Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
I have chrones disease and have been advised by the hospital to see a GP urgently today! And the receptionist refused to give an appointment as it’s not urgent! She wouldn’t let me explain that the hospital advised me to be seen today and was extremely rude!
Visited May 2023
Review titled Hawthorns Surgery
Replied on 11 July 2023
Thank you for your feedback and I am sorry to hear of your experience and concerns raised. It is important that we hear from patients when they are not satisfied with the service provided, as this can help us to learn and make improvements. If you would like to contact the practice, we can arrange to discuss your concerns further. Best Wishes Leanne Williams Practice Manager
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Review titled Always there
Rated 4 stars out of 5
by Anonymous - Posted on 20 April 2023
Hawthorns has been our family surgery for years and have always been there when needed. Their appointment system works well, even during the busiest of times and that is reassuring knowing we can see someone when needed.
Visited April 2023
Review titled Hawthorns Surgery
Replied on 11 July 2023
Thank you very much for your positive feedback - I will share it with the whole team! Best wishes Leanne Williams Practice Manager